ACCOUNT EXECUTIVE / OPERATIONS COORDINATOR
Position: Full-time, office based in Islington, North London (with the opportunity for one discretionary work-from-home day per week following successful completion of probation).
Location: N1 3QP, Islington, North London
Salary: £28,000 to £32,000 per annum, depending on experience, plus a discretionary performance bonus following the successful completion of six months’ service.
ABOUT I WISH
I Wish is a fast-growing strategic sourcing company supplying licensed and promotional merchandise to leading entertainment brands, museums, attractions and retailers across the UK and Europe. We work with some of the world’s most recognised organisations, including Harry Potter retail stores, The Walt Disney Company, Disneyland Paris, Universal Pictures, Danone, Coca-Cola, Procter & Gamble and many others.
We source and deliver products ranging from drinkware, stationery and bags to collectibles, souvenirs, gifts and seasonal merchandise.
Our reputation is built on creativity, competitive pricing, ethical sourcing and reliable delivery. As our business continues to grow, we are looking for an enthusiastic and commercially minded Experienced Product Merchandiser to join our procurement team.
THE ROLE
You will play a vital role in supporting the wider team across multiple functions, helping to coordinate projects, manage information, oversee logistics and maintain efficient business operations.
Working closely with procurement, project management, finance and leadership teams, you will help ensure that orders, shipments, documentation and internal processes are managed accurately and efficiently.
No two days will be the same, making this a fantastic opportunity for someone who enjoys a varied role and wants to develop broad commercial and operational experience and with great opportunities to grow within the company as we continue to expand.
KEY RESPONSIBILITIES
Operations & Administration / Customer & Project Support / Logistics & Supply Chain Support / Finance & Purchasing Support
· Supporting the day-to-day running of the office and wider business operations
· Assisting with customer orders, project administration and internal reporting
· Maintaining trackers, databases, records and company documentation
· Supporting communication with customers, suppliers and logistics partners
· Obtaining shipping quotations and coordinating shipments with freight forwarders and couriers
· Preparing and checking shipping documentation and tracking deliveries
· Supporting the team with purchase orders, invoices and administrative documentation
· Coordinating meetings, travel arrangements and company events
· Assisting project managers with follow-up actions and keeping projects organised.
· Helping ensure company systems, records and processes remain accurate and up to date
WHAT WE ARE LOOKING FOR
· Previous administration, operations or coordination experience essential
· Experience within merchandise, sourcing, retail, manufacturing, logistics or supply chain environments would be advantageous
· Understanding of logistics, international shipping, import and export procedures, and Incoterms
· Familiarity with shipping documentation, freight forwarding and supply chain processeis required.
· Highly organised with excellent attention to detail
· Strong communication and interpersonal skills
· Positive, proactive and solutions-focused attitude
· Comfortable managing multiple priorities simultaneously
· Strong Microsoft Office skills, particularly Excel, Outlook and Word
· Ability to work independently and as part of a team
· Comfortable working in a fast-paced environment
CAREER DEVELOPMENT
This role offers significant opportunities for growth.
The successful candidate will work closely with all areas of the business, gaining exposure to finance administration, logistics, procurement, customer service, project coordination, and operational processes.
This is an excellent opportunity for someone looking to build a broad understanding of how a growing international merchandise business operates. As I Wish continues to expand, there will be opportunities to take on greater responsibility and develop into a more senior operational, project management, or business support role.
We are a growing business with ambitious plans and an exciting client portfolio. We foster a supportive and collaborative environment where individuality is celebrated, creativity is encouraged and soft skills are valued just as highly as technical expertise.
BENEFITS
· Discretionary performance-related annual bonus
· 23 days holiday plus public holidays
· Company pension scheme
· Complimentary breakfast essentials in the office
· Modern office space in Islington with kitchen, breakout areas, bike room, showers, café…
· Discretionary one work-from-home day per week following successful completion of probation
· Career development opportunities within a growing business
We are looking for people who enjoy a challenge, want to learn, and are excited by the opportunity to help build a growing business.
If you are ambitious, organised and passionate about sourcing great products, we'd love to hear from you.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company pension
- Sick pay
Work Location: In person
