Head of customer service Work, Jobs in Chipping Sodbury, Gls (with Salaries)

E-Commerce Performance Executive
The Fine Cheese Co Ltd —Chippenham
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Merchandising
- English
- Free parking
Quick apply
Area Manager (Holiday Lettings) – Cotswolds, Somerset & Dorset
Classic Cottages —Cirencester
- £30,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head Of Wholesale and Foodservice
YeoValley —Blagdon
- £110,000 a year
- Sales
- Leadership
- Free parking
Quick apply
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply
Head of Brand
Pieminister —Bristol
- £75,000 - £85,000 a year
- Full-time
- Hospitality
- Food service
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Procurement Manager
Novuna —Trowbridge
- Up to £65,000 a year
- Full-time
- Hybrid work
- Negotiation
12d
Project Manager (Engineering)
Huber Technology —Chippenham
- £55,000 - £60,000 a year
- Full-time
- Project management
- Travel
- Contracts
- Life insurance
- Sick pay
Quick apply
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Client Relations Executive
Ecovision Asset Management —Quedgeley
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Van Merchandiser
Fast Trak Ltd —Bristol
- £26,000 - £28,000 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Flexitime
- Employee discount
Quick apply
Senior Admissions Officer (Fixed Term)
Bath Spa University —Bath
- £33,951 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- University
- Annual leave
- Employee assistance programme
13d
Deputy Director Commercial Software & Cloud Services
Government Commercial Function —Corsham
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- AI
6d
Head of Logistics
IVC —Bristol
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
3d
Service Manager - Passenger Transport
Bath and North East Somerset Council —Bath
- £30.88 - £34.62 an hour
- Call to connect
- Contracts
- School
2d
Digital Marketing Executive
Roper Rhodes —Bath
- Up to £33,000 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d

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E-Commerce Performance Executive

The Fine Cheese Co Ltd
Chippenham

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year

Benefits

Free parking
Discounted or free food
On-site parking

Qualifications

Customer service
Merchandising
English
Analysis skills
UX
IT
Google Analytics

Full job description

Overview

This is a commercially driven, hands-on role at the heart of our digital business. You'll take full ownership of our Shopify store — from storefront to checkout — and be responsible for eCommerce performance across revenue, conversion, Average Order Value and customer lifetime value.

Beyond the store, you'll own email marketing via Klaviyo, manage the trading calendar, and play a key part in launching and growing new channels — including Amazon UK and, working alongside Primofare, our Amazon US and Shopify US partner. You'll work closely with the Head of Brand Communication & eCommerce and collaborate across the business to make sure every campaign, launch and promotion lands with impact.

We're looking for someone who combines sharp commercial instincts with the ability to execute — someone who can spot an opportunity in the data, act on it quickly, and always keep the customer experience front of mind. You'll be comfortable working in a digital environment, confident picking up new tools and technologies, and genuinely curious about where eCommerce is heading next.

RESPONSIBILITIES

Shopify Ownership & Site Performance

Take full end-to-end ownership of the Shopify storefront: navigation, collections, PDPs, merchandising, and direct execution of onsite changes
Optimise site speed, conversion rate, checkout flow and new integrations to improve performance continuously
Keep the site visually engaging and on-brand — product pages, homepage, landing pages and seasonal content all maintained to a high standard
Monitor daily and weekly trading performance, reacting quickly to opportunities and flagging issues early
Co-ordinate development tasks with the team or external developers and plan new Shopify enhancements with our Shopify partner

Trading & Campaigns

Own the eCommerce trading calendar — planning and executing product launches, homepage updates, promotions and seasonal moments
Support cross-team campaigns so every drop lands with clarity and impact, from copy to collection to post-purchase flow
Work closely with the cheese team and warehouse to make sure every order moves smoothly from purchase to dispatch
Flag any fulfilment or stock issues early and help find practical solutions

Email Marketing & CRM

Build and deliver campaigns and automated flows via Klaviyo — from seasonal promotions to evergreen retention sequences
Own the email calendar, attending planning meetings and continuously optimising performance through testing
Co-ordinate with customer service to optimise the post-purchase experience and resolve any Shopify-related technical queries

New Channels & Projects

Lead the launch and ongoing operation of Amazon UK — from initial setup, listings and account health through to fulfilment monitoring and performance optimisation
Work with Primofare, our Amazon US and Shopify US partner, to support and grow our North American eCommerce presence
Explore and plan launching new sales channels such as social commerce, managing setup and day-to-day operation once live
Plan new product and selection launches for eCommerce, working with the wider team on range development

Reporting & Insight

Own eCommerce performance reporting — tracking the numbers that matter and turning them into clear, actionable recommendations
Keep an eye on eCommerce trends and competitor activity, bringing relevant insights to the table

Essential skills set

Proven hands-on experience managing a Shopify store end-to-end
Commercially minded — comfortable owning revenue and conversion target
Strong analytical skills — reads data, spots opportunities, acts on them
Solid understanding of merchandising, UX and customer journey principles
Highly organised with meticulous attention to detail
Self-starter who manages competing priorities and delivers without being chase
Clear communicator — written and verbal — who works well across teams
Creative eye — knows what good looks like on a product page and in an email

Desirable

Experience with Klaviyo or a comparable email/CRM platform
Familiarity with Amazon Seller Central or marketplace management
Google Analytics 4 or similar web analytics tools
Experience with Shopify apps, integrations or development co-ordination
Experience in B2C eCommerce, food retail or premium consumer goods
Understanding of order management and fulfilment processes
A genuine passion for artisan food, cheese or premium grocery

All applicants must have the right to work in the UK throughout the duration of the contract- sponsorship is not an option.

Please note that our location is not easily accessible via public transport, but we offer free on-site parking.

STRICTLY NO AGENCIES.

Pay: £28,000.00-£35,000.00 per year

Benefits:

Discounted or free food
Free parking

Application question(s):

Describe your suitability for the role please, including transferable skill set and how this would apply to our role at The Fine Cheese Co. Ltd

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in chipping sodbury, gls

E-Commerce Performance Executive

Area Manager (Holiday Lettings) – Cotswolds, Somerset & Dorset

Head of Operations

Regional Wholesale Manager

Manager of Dedicated Implementations - EMEA

Head Of Wholesale and Foodservice

Pricing Lead

Head of Brand

Customer Experience Manager

Procurement Manager

Project Manager (Engineering)

Data Enrichment Manager

Client Relations Executive

Van Merchandiser

Senior Admissions Officer (Fixed Term)

Deputy Director Commercial Software & Cloud Services

Head of Logistics

Service Manager - Passenger Transport

Digital Marketing Executive

Customer Retention & Upsell Specialist

I want to receive the latest job alerts for head of customer service in chipping sodbury, gls

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