Customer service agent Work, Jobs in Chiswick, Gtl (with Salaries)

Charities & Communities Team Administrator - 3 month FTC
London Marathon Events —London
- CRM software
- Data entry
- Organisational skills
1d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Ground Operations Agent (9-month Fixed Term Contract)
British Airways —London
- 8 hour shift
- English
- Continuous improvement
Entry Level Lettings Negotiator - Canary Wharf
Foxtons —London
- £32,000 a year
- Customer service
- Communication skills
- Annual leave
Quick apply
Field Interviewer - Kingston-upon-Thames
the National Centre for Social Research —Kingston upon Thames
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Internal Sales Executive
Huddle Utilities Ltd —London
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Gym membership
Quick apply
Field Interviewer - East London
the National Centre for Social Research —East London
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Customer Support Agent
Gett It UK —London
- From £1,800 a month
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Work from home
Quick apply
8d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Baggage Facilities Agent
Dnata UK —London
- Communication skills
10d
Trainee Property Manager
Clarendons —Reigate
- £21,000 - £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Security Agents
Pyrex UK Ltd —Hounslow
- £13.05 an hour
- Part-time
- Microsoft Word
- Customer service
- English
Quick apply
7d
Administration Assistant – Procurement & Facilities
Foxtons —London
- Microsoft Word
- Organisational skills
- Communication skills
- Sick pay
Quick apply
1d
Customer Service Agent - PART TIME - Gatwick Airport
Swissport International AG —London
- £12.91 an hour
- Part-time
- English
- Communication skills
- Free parking
- Employee assistance programme
5d
Field Interviewer - West London
the National Centre for Social Research —West London
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - North West London
the National Centre for Social Research —North West London
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Property Inventory Clerk
Mirror Image Inventories —London
- £1,500 - £3,000 a month
- Customer service
- English
- In-person
Quick apply
8d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Field Representative - 3 Month Fixed Term Contract
Resolvecall —Ealing
- £30,800 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Inbound Sales Consultant
Bionic Services Ltd —London
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Charities & Communities Team Administrator - 3 month FTC

London Marathon Events -
London

Apply Now

Job details

Fixed term contract
1 day ago

Qualifications

CRM software
Stakeholder collaboration
Data entry
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Time management

Full job description

About us
London Marathon Events (part of the London Marathon Group) works to inspire, champion and increase activity in all ages, abilities and demographics. We do this through our successful event portfolio (which includes the TCS London Marathon and TCS Mini London Marathon, Brighton Marathon, The Big Half, Vitality London 10,000, Vitality Westminster Mile, Standard Chartered Great City Race and Swim Serpentine), through our extensive outreach programmes working with schools and community groups in London and across the UK and through our network of wholly owned or partially owned companies, such as Maverick, Run 4 Wales, Loch Ness Marathon Ltd, Caledonian Concepts, Athletic Ventures and Friday Night Lights

Our events raise millions for charities every year to improve the lives of individuals and communities and we passionately believe in the power of sport.

Our values are integral to who we are, how we work and what we do:

Caring - We value each other, our customers and the positive impact we make
Curious - We open our minds to new ideas, perspectives and ways of working
Exceptional - We strive to be the best and to redefine the art of the possible
Fun - We create joy, happiness and memories that last a lifetime

Diversity, inclusion and wellbeing are at the heart of everything we do, and we want to ensure they are at the heart of our company. We strongly value diversity within our workforce and recognise that different people bring different perspectives, lived experience, ideas and culture to the company. This difference brings with it great strengths, including diversity of thought. So, if youâ€™re ready to be a force for good, lead change and want to make a difference to society, keep reading.

For successful candidates the offer of employment is subject to satisfactory Disclosure and Baring Service (DBS) clearance.

The Role
This role will work across teams, supporting with the management of specialised customer queries and the administrative upkeep of customer records. Youâ€™ll be supporting two collaborative teams delivering a best-in-class customerâ€¯experienceâ€¯forâ€¯London Marathon Events charity partners, and participants / prospective participants who have additional accessibility requirements.

Key Responsibilities

Respond to charity customer inbounds and escalations, ensuring timely and accurate responses
Work with digital and customer engagement teams to support with user testing and the smooth transition to AI agent responses
Support with the change requests, data cleaning and migration of charity customer data to Dynamics365
Support with the set up and administration of charity sales and renewal processes across our events as required
Support with the coordination of other package benefits for charities such as performance coaching bookings, and content for social posts and participant newsletters
Respond to community and accessibility inbounds, including arranging and supporting with introductory meetings and calls
Support the development and maintenance of a community CRM system
Support with the administration around community events and community programmes
Support with the coordination of community engagement activities

This list of duties and responsibilities is not exhaustive meaning the role may also include the undertaking of additional tasks as required.

Success Measures / KPIs

Meet SLAs for responding to charity customer and the accessibility and inclusion team inbounds
Contribute to the team NPS targets

Required Skills
Technical

Experience of using D365 or other CRM to support the management of customer marketing data and communications
Familiar with collaborative project tools like Monday.com and Azure DevOps.

Leadership Competencies

Decision Quality
Communicates Effectively
Collaborates
Customer Focus
Ensures Accountability
Instils Trust
Values Differences

Required Experience
Essential

Strong interpersonal skills with an ability to communicate effectively
Competent on D365 applications
Good organisational skills, analytical, time management, problem solving, prioritisation and planning skills
Accurate data entry skills
Ability and willingness to learn
Comfortable working in a face-paced environment

Desired

Proactive improvement nature challenging and improving day-to-day working and automating manual tasks where possible.

Apply Now

Refine Your Search

customer service agent jobs in chiswick, gtl

Charities & Communities Team Administrator - 3 month FTC

Customer Service Host - T3

Ground Operations Agent (9-month Fixed Term Contract)

Entry Level Lettings Negotiator - Canary Wharf

Field Interviewer - Kingston-upon-Thames

Internal Sales Executive

Field Interviewer - East London

Customer Support Agent

Customer Service Host

Baggage Facilities Agent

Trainee Property Manager

Security Agents

Administration Assistant – Procurement & Facilities

Customer Service Agent - PART TIME - Gatwick Airport

Field Interviewer - West London

Field Interviewer - North West London

Property Inventory Clerk

Customer Service Host - T2

Customer Service Field Representative - 3 Month Fixed Term Contract

Inbound Sales Consultant

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