Customer experience training and quality manager Work, Jobs in Christchurch, Dor (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
1d
Quality Control and Diary Manager
FTTC Communications —Southampton
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
7d
Junior Support Manager
3 SIDED CUBE —Bournemouth
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- AI
- Communication skills
- Free parking
- Flexible schedule
Quick apply
4h
Quality Assurance Manager
County Foods Ltd —Poole
- Up to £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
9h
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Seasonal Duty Manager
YHA England & Wales —Ringwood
- £13.63 an hour
- Seasonal
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Assistant Production Manager
elix sourcing solutions —Ringwood
- £37,500 - £42,500 a year
- Supervising experience
Quality Officer
Medical Support Offshore Ltd —Southampton
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
12d
Hotel General Manager
Alfa Holiday Group —Bournemouth
- £50,000 a year
- Weekend availability
- Hospitality
- English
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
7d
Transaction Manager
Richmond Motor Group —Southampton
- Up to £63,800 a year
- Full-time
- Presentation skills
- In-person
- Phone etiquette
- Free parking
- Store discount
Quick apply
Strategic Commissioning Manager – Intermediate Care and Brokerage
BCP Council —Bournemouth
- From £53,460 a year
6d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
1d
Operational Excellence Lead
Knight Square Insurance —New Milton
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Team management
- Free parking
Quick apply
Hotel Manager
Premier Inn —Christchurch
- £30,500 - £32,500 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
Information Officer
Mind [National Association for Mental Health] —Southampton
- £35,702 a year
- Temporary
2h
Assistant Restaurant Manager
Passford House Hotel —Lymington
- £30,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- Supervising experience
Quick apply
11d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
1d
Lettings Negotiator
Churchill Retirement PLC —Ringwood
- Full-time
- English
- Microsoft Office
- Computer skills
- Employee assistance programme
Operations Manager - Minibus Division
Amlyn Chauffeurs Ltd —Southampton
- £40,000 - £45,000 a year
- Weekend availability
- In-person
- Leadership
- Flexitime
Quick apply
Payroll Manager
Payroll Perfection Ltd —Ringwood
- From £14 an hour
- Part-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
4d

I want to receive the latest job alerts for customer experience training and quality manager in christchurch, dor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience training and quality manager jobs near christchurch, dor

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time
1 day ago

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

Quick apply

Refine Your Search

customer experience training and quality manager jobs in christchurch, dor

Customer Experience Training and Quality Manager

Quality Control and Diary Manager

Junior Support Manager

Quality Assurance Manager

Channel Sales Manager - South UK M/F

Seasonal Duty Manager

Assistant Production Manager

Quality Officer

Hotel General Manager

Transaction Manager

Strategic Commissioning Manager – Intermediate Care and Brokerage

Customer Service & Experience Team Leader

Operational Excellence Lead

Hotel Manager

Information Officer

Assistant Restaurant Manager

Customer Experience Manager (Contact Centre Manager)

Lettings Negotiator

Operations Manager - Minibus Division

Payroll Manager

I want to receive the latest job alerts for customer experience training and quality manager in christchurch, dor

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected