call quality Work, Jobs in christchurch (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
10d
NHS 111 Health Advisor
Dorset HealthCare University NHS Foundation Trust —Ferndown
- £25,760 - £27,476 a year
- Full-time
- English
- IT
- Communication skills
10d
Healthcare Assistant
Allegra Care —Christchurch
- £13.20 an hour
- 12 hour shift
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Mobile Support Maintenance Person
Colten Care —Ringwood
- £39,900 a year
- Full-time
- Nursing home
- Travel
- Mechanical knowledge
7d
Team Member
KFC Christchurch - Lyndhurst Road —Christchurch
- Part-time
- Restaurant
- Employee discount
10d
Case Administrator - Approved Premises
HM Prison & Probation Service —Bournemouth
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
8d
Receptionist - Bank - Care Home
Barchester Healthcare —Ferndown
- £15.37 an hour
- Part-time
- Communication skills
Quick apply
Loneliness companion (personal care) flexible hours
Right at Home Bournemouth and Poole —Bournemouth
- From £14.40 an hour
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Diary & Quality Assistant
Daisy Communications LTD —Bournemouth
- £26,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
8d
Payment Lifecycle Analyst - Swift Monitoring
JPMorganChase —Bournemouth
- Weekend availability
- Communication skills
Sales Support Executive
Mar-Key Group —Christchurch
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Sales
Quick apply
3d
Locality Manager - Adult Supported Living
Swanton Community Services —Bournemouth
- £33,113 a year
- Weekend availability
Candidate Resourcer
Caspian One —Bournemouth
- £28,000 a year
- Sales
- No experience needed
- Bachelor's degree
- Free parking
- Work from home
Quick apply
5d
Administration Assistant/Front of House
Ellis Jones Solicitors —Ringwood
- Full-time
- Organisational skills
- Communication skills
- Gym membership
10d
Care Coordinator
Bournemouth East Collaborative PCN —Bournemouth
- £13.24 an hour
- Part-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
2d
Team Leader
Sequel Support —Bournemouth
- Up to £37,759.80 a year
- Overtime
- Childcare
- Working with children
- Driving
- Free parking
- Referral programme
Quick apply
Customer Service Representative - Poole
U-Drive —Poole
- £30,708 a year
- Weekend availability
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Team Member
KFC Castle Point —Bournemouth
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee discount
8d
Paralegal – International Private Client
Lester Aldridge —Bournemouth
- Organisational skills
- Communication skills
- Employee discount
Home Care Assistant - Christchurch
Burleys Home Care —Christchurch
- £13.30 - £16.50 an hour
- Part-time
- English
- In-person
- Care plans
- Paid training
- Flexible schedule
Quick apply

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call quality jobs near christchurch

Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
10 days ago

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

call quality jobs in christchurch

Call Quality Analyst

NHS 111 Health Advisor

Healthcare Assistant

Mobile Support Maintenance Person

Team Member

Case Administrator - Approved Premises

Receptionist - Bank - Care Home

Loneliness companion (personal care) flexible hours

Diary & Quality Assistant

Payment Lifecycle Analyst - Swift Monitoring

Sales Support Executive

Locality Manager - Adult Supported Living

Candidate Resourcer

Administration Assistant/Front of House

Care Coordinator

Team Leader

Customer Service Representative - Poole

Team Member

Paralegal – International Private Client

Home Care Assistant - Christchurch

I want to receive the latest job alerts for call quality in christchurch

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