Support engineer Work, Jobs in Claydon, Oxf (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
9d
Service Coordinator
Celeste Living Group —Banbury
- £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
Air Conditioning & Heat Pump Installation Engineer
Regen Renewables Ltd —Daventry
- £35,000 - £40,000 a year
- Full-time
- Customer service
- First Aid Certification
- Driving
- Annual leave
Quick apply
12d
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
Installations and support engineer
Wise Parking Ltd —Daventry
- £27,500 - £35,000 a year
- Full-time
- Travel
- Power tools
- Hand tools
- Free parking
Quick apply
3d
Site Manager
Correct Contract Services Ltd —Banbury
- £42,500 - £47,500 a year
- Customer service
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Security Systems Engineer
Scorpion Security —Northampton
- From £32,500 a year
- Overtime
- In-person
- Time management
Quick apply
9d
Software Support and Development Engineer
KION Group AG —Banbury
- Full-time
- Oracle
- Java
- Travel
Fire Alarm Service Engineer (CCTV, Intruder, EML, Door Access)
DACT Fire & Security Ltd —Rugby
- £19 - £21 an hour
- Overtime
- Schematics
- In-person
- Hand tools
Quick apply
13d
OT Field Engineer
Anglian Water Services Ltd —Milton Keynes
- £47,500 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Annual leave
Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Daventry UK, Reliability, Maintenance and Engineering
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Maintenance
- Mechanical knowledge
- Flexible schedule
Senior Staff Technical Program Manager - Body, Closures & Chassis
Zoox —Banbury
- £140,000 - £168,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
- Annual leave
- Life insurance
Quick apply
Electronics Support Engineer
Cadillac Formula 1® Team —Silverstone
- Microsoft Powerpoint
- Microsoft Word
- Schematics
- Annual leave
Quick apply
Fabricator / Welder (Canal Boats)
Dunchurch Wharf —Rugby
- £36,000 - £40,000 a year
- Overtime
- In-person
- Free parking
- Employee discount
Quick apply
Security Engineer
Amba Defence Global —Moreton-In-Marsh
- £35,000 - £45,000 a year
- Full-time
- Travel
- Communication skills
- Free parking
Quick apply
Site Technician
embedded world —Northampton
- £35,000 - £40,000 a year
- Overtime
- Travel
- In-person
- Communication skills
- Paid training
- Annual leave
Quick apply
3d
CNC Miller Setter
Norbar Torque Tools Limited —Banbury
- £43,360.20 - £45,442.28 a year
- Weekend availability
- Continuous improvement
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Multi-skilled Technician - Daventry UK, RME
Amazon UK Services Ltd. —Daventry
- Weekend availability
- Maintenance
- Mechanical knowledge
- Flexible schedule

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Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year
9 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
Sage
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Typing
Phone etiquette
Communication skills

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in claydon, oxf

Service Support

Service Coordinator

Air Conditioning & Heat Pump Installation Engineer

Field Support Engineer

Installations and support engineer

Site Manager

1st line Support Engineer

Security Systems Engineer

Software Support and Development Engineer

Fire Alarm Service Engineer (CCTV, Intruder, EML, Door Access)

OT Field Engineer

Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Daventry UK, Reliability, Maintenance and Engineering

Senior Staff Technical Program Manager - Body, Closures & Chassis

Electronics Support Engineer

Fabricator / Welder (Canal Boats)

Security Engineer

Site Technician

CNC Miller Setter

1st / 2nd Line IT Support Analyst

Multi-skilled Technician - Daventry UK, RME

I want to receive the latest job alerts for support engineer in claydon, oxf

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