Customer support representative Work, Jobs in Cleobury Mortimer, Shr (with Salaries)

Customer Support Representative
Avensys UK Ltd —Kidderminster
- £26,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Sick pay
11d
Operational Support Officer
HM Courts and Tribunals Service —Shrewsbury
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
9d
Sales Development Representative
OneAdvanced —Birmingham
- Sales
- IT
- Employee assistance programme
- Bereavement leave
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
Administrative Support Officer
Civic Recruitment Limited —Redditch
- £16.51 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
9d
Customer Service Representative M-F
Safran —Wolverhampton
- Full-time
- Management
- Microsoft Office
- Continuous improvement
Operational Support Officer
HM Courts & Tribunal Service —Shrewsbury
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
Senior Offer Specialist - Field Sales Representative II
Schneider Electric —Hatfield
- Full-time
- Sales
- English
- Annual leave
- Life insurance
14d
Supervisor
Mears Group —Birmingham
- Up to £40,000 a year
- Management
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
Operations & Compliance Coordinator
Easy Truck Material Handling Ltd —Bromsgrove
- £32,000 - £35,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
Sales Representative - Added Value Products
FireGlass UK Ltd. —Oldbury
- Full-time
- Sales
- Customer service
- Microsoft Office
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Graduate Sales Development Representative
Flourish —Birmingham
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Classroom experience
- Communication skills
Quick apply
Sales - Sales Advisor - UK
New Look —Hereford
- Part-time
- Microsoft Word
Customer Service Representative
Walker and Hawkes —West Bromwich
- £12.71 an hour
- Microsoft Excel
- Sales
- Customer service
- Free parking
Quick apply
9d
Customer Service Representative
Element Materials Technology —Dudley
- Microsoft Outlook
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Entry Level Business Development Representative (HF13414214)
Flourish —Birmingham
- £35,000 a year
- Full-time
- Sales
Quick apply

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customer support representative jobs near cleobury mortimer, shr

Customer Support Representative

Avensys UK Ltd -
Kidderminster

Apply Now

Job details

Full-time
£26,000 a year
11 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Customer service
Computer literacy
GCSE
Database management
Customer support
Communication skills
Time management

Full job description

ABOUT US

Avensys is the UK’s largest independent bio-medical engineering company. We are medical device experts and we’re proud to play our part assisting healthcare providers across the UK and abroad. Our offering is simple, we can take care of all of your medical device needs including supply, maintenance, resale/disposal and training – leaving our customers to focus on providing excellent patient care.

Independence means that we are not aligned with any particular manufacturers, and consequently, we only ever seek to provide the best service for our customers. We make sure that devices are kept in service and that any device procured through Avensys is the one that best suits our customers requirements – not the one that works best for us.

When dealing with medical devices, mistakes can cost lives, which is why our culture puts staff training at the forefront of what we do. We believe providing first-class training to our employees empowers them to provide the premium, reliable service that we strive for and is the best way to guarantee patient safety.

We are dedicated to providing the highest quality service in the industry. As an ISO9001, ISO13485 and ISO14001 accredited company, you can rest assured that our processes, environmental credentials and systems infrastructure are of the highest standard and that you will receive industry-leading services, excellent communication and total regulatory compliance.

We have an exciting opportunity for an experienced Customer Support Representative to join our Customer Support Team. This role is based at our Head Office in Kidderminster.

THE ROLE

The role is responsible for being the first port of call for customers, managing their accounts effectively and to be their technical support experts with our engineers operating nationally.

KEY RESPONSIBILITIES

Customer liaison consistently via phone and email
Planning and booking of maintenance and service visits for customer accounts
Booking in of service jobs, including contacting the customer, arranging the paperwork
Effectively following up to service visits, including updating the database for customer accounts, completing post maintenance reports and raising job cards for repairs or additional required/requested work
Booking in of reactive maintenance and repair calls, on site and in the workshop, making sure all logistics are effective
Answering customer queries over the phone and by email
Database management, this includes updating H-IMS with servicing information to ensure the account is all up to date with relevant information e.g., repairs service reports, additions, and deletions
Auditing ongoing work of the engineer including assets and job cards
Pulling data for monthly diary planning
Planning and logistics to ensure work is booked in a timely and cost-effective manner, this includes managing engineers’ time on site with workload and repairs etc.
Liaising with and maintaining strong relationships with engineers
You will be required to carry a pager and be on an on-call rota

ABOUT YOU

Customer Service Experience
Ability to build and maintain relationships
Comfortable in a high-pressured environment
Motivation to exceed themselves and achieve KPI targets
Multitasking, prioritising, planning and time management
Excellent communication skills
Confident in problem solving
Computer Literate
GCSE Maths and English
Collaborative team player with a positive attitude, committed to achieving shared goals

THE TERMS

Contract Term: Permanent and Fixed Term options available

Hours of Work: 37.5 per week, Monday to Friday - 1 hour unpaid lunch break

Annual Leave: 25 days holiday + bank holidays (rising with service to a maximum of 28 days)

Salary: £26,000.00

Benefits: Pension scheme, enhanced family friendly benefits, private medical insurance after 1 year of service, sick pay scheme.

You will be required to proof of right to work in the UK.

If you think you could be the right person to join our friendly team, we would love to hear from you

A Note from Us Due to the high volume of applications, we may not be able to offer individual feedback. However, if your application is successful, you’ll be contacted within seven working days.

Apply Now

Refine Your Search

customer support representative jobs in cleobury mortimer, shr

Customer Support Representative

Operational Support Officer

Sales Development Representative

Customer Service

Administrative Support Officer

Director Volunteer Estate

Customer Service Representative M-F

Operational Support Officer

Senior Offer Specialist - Field Sales Representative II

Supervisor

Operations & Compliance Coordinator

Customer Success Representative – eShepherd

Sales Representative - Added Value Products

Customer Care Coordinator

Graduate Sales Development Representative

Sales - Sales Advisor - UK

Customer Service Representative

Customer Service Representative

Senior Claims Handler - Commercial & Schemes

Entry Level Business Development Representative (HF13414214)

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