Complaints manager Work, Jobs in Cleveland, Nyk (with Salaries)

Operations Manager
Danby Castle Barn - Gilchrist Collection —Whitby
- £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Senior Probation Officer - Integrated Offender Management (IOM)
HM Prison & Probation Service —Darlington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
5d
Trainee Trading Standards & Licensing Officer (Tobacco and Vapes)
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £29,540 - £32,597 a year
- Temporary
- Presentation skills
- Bachelor's degree
- IT
- Annual leave
- Employee assistance programme
13d
Assistant Workplace Services Manager
Government Property Agency —Darlington
- £36,000 - £39,494 a year
- Full-time
- Customer service
- Salesforce
- English
14d
Communications and Marketing Officer
Forestry Commission —Pickering
- £30,105 a year
- Part-time
- Marketing
- Social media management
- Presentation skills
13d
Information Governance Assistant
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £17 an hour
- Presentation skills
- IT
- AI
- Annual leave
4d
Policy Adviser - Cyber & International Resilience
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
Business Support Officer
Forestry Commission —Pickering
- £26,959 a year
- Full-time
- Microsoft Office
- Administrative experience
- Presentation skills
20h
Communications and Marketing Officer
Forestry England —Pickering
- £30,105 a year
- Part-time
- English
- Travel
- Free parking
- Employee discount
Store Manager
Aldi —Darlington
- £52,910 - £69,000 a year
- Annual leave
Home Manager/Stockton-on-Tees/From £50,000
Hill Care —Stockton-on-Tees
- From £50,000 a year
- Full-time
- Free parking
- Flexible schedule
Quick apply
1d
Siteworks Team Leader
Everflow —Peterlee
- £29,993 - £35,342 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
14d
Policy Adviser
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Flexitime
4d
Policy Adviser - Prudential Banking
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexitime
14h
Deputy QA Manager
Prima Cheese —Seaham
- Full-time
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
ACCOUNT MANAGER
oleon —Northallerton
- Sales
- IT
Clinic Manager – Hey Baby 4D Middlesbrough
HB4D Limited —Middlesbrough
- £30,000 a year
- Part-time
- Supervising experience
- In-person
- Leadership
- Annual leave
Technical Licensing Officer
North Yorkshire Council —Northallerton
- £30,559 - £33,366 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Employee discount
4d
Assistant Manager
Pickering Recreation Club —Pickering
- From £15 an hour
- Part-time
- Bar
- Management
- Customer service
Quick apply
1d
Work Supervisor
Forestry Commission —Pickering
- £30,105 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
11d

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Operations Manager

Danby Castle Barn - Gilchrist Collection
Whitby

Quick apply

Job details

Full-time
£32,000 a year
1 day ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Administrative experience
Organisational skills
Leadership
Time management

Full job description

Are you passionate about orchestrating flawless events in a stunning, romantic setting?

We are seeking an experienced Operations Manager to join our dynamic team at Danby Castle Barn. This role is pivotal in ensuring the seamless execution of weddings and events, overseeing all operational aspects from planning to execution. The ideal candidate will possess a keen eye for detail, exceptional organisational and administrative skills, and a strong ability to lead and motivate teams. If you thrive in a fast-paced environment, excel in problem-solving, and are dedicated to delivering exceptional customer experiences, we invite you to apply and be part of creating unforgettable moments for our clients on their special day.

REQUIREMENTS:

1. MUST have 3-5 years of experience in the role or similar position with proven track record of target attainment.

2. MUST have strong leadership and delegation skills.

3. MUST have excellent communication, organisation, and problem-solving skills.

4. MUST have excellent administration skills.

5. MUST be a UK citizen or have legal work eligibility in the UK.

6. MUST have valid driver’s license and transportation to and from work.

7. MUST have a clear criminal record.

ROLE RESPONSIBILITIES SUMMARY:

Reporting to the venue General Manager.

Acting on behalf of the General Manager in their absence.

Keeping abreast with all relevant industry laws and regulations to safeguard the venue.

Ensuring all relevant Health and Safety laws and procedures are adhered to.

Ensuring mandatory yearly re-training is carried out for all staff in Fire Safety, Manual Handling, Health and Safety, COSHH and any other essential training.

Ensuring all venue staff, study and adhere to company and legal policies and procedures.

Completing recruitment administration tasks such as advertising job vacancies on the standard recruitment platforms, vetting CVs, and setting up interviews.

Conducting interviews as needed and completing all on-boarding steps.

Keeping staff files up to date and ensuring that GDPR is fully in.

Conducting the full venue induction training with new staff.

Carrying out regular performance reviews and supporting staff development and growth.

Overseeing staff training and development utilising the existing training software.

Carrying out staff complaint/grievance investigations and disciplinary actions as required.

Calculating hourly pay for hourly contracted staff and submitting to General Manager (GM) for their review.

Preparing the staff rota and managing this as well as all staff holidays using the HR software for the venue and informing staff accordingly.

Collecting and reviewing all HOD statistics to ensure accuracy and providing this to the General Manager for submission to Head Office weekly. Ensuring all staff record daily statistics correctly and on time.

Overseeing till system and reports. Resolving discrepancies.

Overseeing bar and cellar maintenance and stock.

Ordering stock and venue supplies.

Liaising with suppliers for goods and services delivery, signing off any delivery notes and handling of returns as needed.

Attending to guests, as required, and dealing with any guest complaints and/or requirements as necessary.

Processing sales/refunds/cashing up as required.

Maintaining a positive work environment and promoting staff morale, challenging negativity, and working towards positive outcomes.

Reviewing and improving operational procedures to ensure smooth delivery and guest satisfaction.

The above summary includes the responsibility of the role but is not limited to.

Job Type: Full-time

Pay: £32,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in cleveland, nyk

Operations Manager

Senior Probation Officer - Integrated Offender Management (IOM)

Trainee Trading Standards & Licensing Officer (Tobacco and Vapes)

Assistant Workplace Services Manager

Communications and Marketing Officer

Information Governance Assistant

Policy Adviser - Cyber & International Resilience

Business Support Officer

Communications and Marketing Officer

Store Manager

Home Manager/Stockton-on-Tees/From £50,000

Siteworks Team Leader

Policy Adviser

Policy Adviser - Prudential Banking

Deputy QA Manager

ACCOUNT MANAGER

Clinic Manager – Hey Baby 4D Middlesbrough

Technical Licensing Officer

Assistant Manager

Work Supervisor

I want to receive the latest job alerts for complaints manager in cleveland, nyk

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