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Spa Manager

The Ickworth -
Bury St. Edmunds

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Discounted or free food
Employee discount
Paid volunteer time

Qualifications

Hospitality
NVQ

Full job description

Spa Manager

Spa - The Ickworth

Contract: Permanent
Salary: Competitive salary plus bonus

About Us: The Ickworth, part of Luxury Family Hotels, is entering an exciting new chapter following its refurbishment. Join our team as Spa Manager and play your part in shaping the future of this much-loved Suffolk retreat.

The Role

As Spa Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge.

This is a permanent role at 40 hours per week (flexibility to work weekends is essential), with a competitive salary plus bonus and a brilliant benefits package.

Key Responsibilities:-

Spa & Treatment Operations:

Manage the day-to-day operation of the treatment rooms
Lead, motivate, and develop the spa team
Take ownership of the spa budget and financial performance
Oversee staff rotas and ensure appropriate staffing levels
Manage stock control and ordering of treatment products
Drive in-house marketing and promotion of treatments to guests

Guest Experience:

Ensure all guests are welcomed to the spa in line with LFH standards
Consult with guests to understand their needs and tailor treatments accordingly
Handle guest feedback and complaints professionally, resolving issues promptly

Treatment Delivery:

Perform treatments in line with brand guidelines
Create a relaxing, comfortable, and professional experience for every guest
Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested

Retail & Product Promotion:

Actively promote and sell spa treatments and retail products
Provide knowledgeable, honest recommendations tailored to individual guest needs
Maximise revenue while maintaining excellent guest satisfaction

To be successful in this role, you will have:

Previous experience as a Spa Manager within a destination spa or hotel spa
A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
Elemis experience is highly desirable (training will be provided)
A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests
Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests

If you’re ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we’d love to hear from you.

Why work with us?

Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
An extra day’s holiday for your birthday
EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
Cycle to work scheme
Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
Life Assurance Benefit for peace of mind for your loved ones.
Enhanced Maternity and Paternity packages
Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
50% off Food and Beverage and the Spa across Luxury Family Hotels.
Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

The Ickworth is stepping confidently into a new chapter. Set within the breathtaking Suffolk countryside, this remarkable hotel, framed by sweeping parkland and rich history, continues to evolve while honouring its extraordinary heritage. As a proud member of the Luxury Family Hotels collection, The Ickworth is dedicated to creating meaningful experiences for every generation, blending warm hospitality with moments that families remember for years to come.
As we look ahead, we are seeking passionate and committed individuals to join us at this exciting time. This is a wonderful opportunity to become part of a team that values care, character, and attention to detail, and to help shape the future of one of Suffolk’s most distinctive family escapes.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.

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spa manager jobs in coggeshall, ess

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Spa Manager

Spa - The Ickworth

Contract: Permanent
Salary: Competitive salary plus bonus

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Spa Manager

Spa - The Ickworth

Contract: Permanent Salary: Competitive salary plus bonus

Contract: Permanent
Salary: Competitive salary plus bonus