Head of customer service Work, Jobs in College Town, Brk (with Salaries)

Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
9d
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Customer Relations Manager
Care UK —Frimley
- £40,000 a year
- Weekend availability
- Customer service
5d
Sales Progression Manager
LRG —Camberley
- Continuous improvement
- Organisational skills
- Training & development
Quick apply
10d
Visual Merchandising Volunteer
British Heart Foundation —Camberley
- Employee discount
Head of Operations
Venta Global —Hook
- Full-time
- Budgeting
- Employee discount
Quick apply
Sales Progressor
BRC Jobs —Bracknell
- Up to £37,080 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
8d
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- Continuous improvement
- AI
- Leadership
Quick apply
Workplace Manager
QinetiQ —Farnborough
- £49,725 - £55,250 a year
- Full-time
- Continuous improvement
- Employee discount
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Training & development
- Annual leave
- Employee discount
Head of Operational Resilience
The AA —Basingstoke
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9d
Head of Legal – Service Development & Management
Lenovo —Farnborough
- Full-time
- Hybrid work
- Leadership
- Life insurance
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Head of Professional Services
TIEVA —Reading
- Full-time
- Hybrid work
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
8d
Acquisition Trainer
LRG —Camberley
- Monday to Friday
- Remote
- Computer literacy
- Writing skills
- Hotel
Quick apply
HR Specialist
RAPID CLEAN —Wokingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
Head of Maintenance
Inspired Villages —Liphook
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
Transport Planner
Collard Group Ltd —Hook
- From £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
4d

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Head of Training

LRG -
Camberley

Quick apply

Job details

Benefits

Company pension
Private medical insurance

Qualifications

Succession planning
Stakeholder liaison
Change management
Project management
Stakeholder coordination
Budget planning
Continuous improvement cycles oversight
Team management
Organisational skills
Change leadership
Management reporting
Training & development
Employee engagement
Leadership
Learning and development experience
Communication skills
Stakeholder management

Full job description

Job Title: Head of Training

Department: HR - Learning & Development

Reporting To: Chief People Officer

Location: Hybrid/Office-Based with travel

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Role Purpose:

The Head of Training is responsible for developing, leading and delivering the organisation's learning and development strategy across all areas of the LRG business. The role ensures employees possess the knowledge, skills and professional competencies required to deliver exceptional customer service, maintain regulatory compliance, and achieve commercial objectives.

This role is not looking for someone that has had years of experience running training sessions but someone who is motivated to providing exceptional training facilities across the group through their teams of highly experienced trainers and managers. The role will oversee the design, implementation and evaluation of training programmes for all divisions across the group estate, while promoting a culture of continuous professional development.

Key Responsibilities:

Learning & Development Strategy

Develop and implement a company-wide training and development strategy aligned with business objectives and the company pillars.

Create the environment, systems and standards for excellent learning.

Identify current and future skills gaps across the organisation.

Establish learning pathways for new starters, managers, and senior leaders.

Create annual training plans and budgets.

Ensure learning initiatives support employee engagement, retention, and performance.

Ensure teams design and deliver high-quality training programmes using a blend of classroom, virtual and e-learning methods.

Ensure training materials, manuals, guides and digital learning content is accurate and up to date.

Ensure all training reflects current UK property legislation and industry best practice.

Maintain mandatory training programmes are completed with a compliance rate of 95% across the group

Support succession planning and talent development initiatives.

Ensure acquisitions are successfully onboarded into the group

Managing relationships with L&D suppliers and external suppliers

Work closely with the wider HR management team

Establish KPIs to measure training effectiveness.

Analyse learning outcomes and business performance data.

Produce regular reports for senior leadership.

Continuously improve training programmes based on feedback and results.

Partner with operational leaders to understand training needs.

Build relationships with external training providers and industry bodies.

Act as the organisation's subject matter expert on learning and development.

Lead, develop and manage the training teams through the management structure.

Set objectives and performance standards for direct reports.

Manage departmental budgets and resources effectively.

What we are looking for:

Essential Skills

Ability to influence stakeholders at all levels and the desire to provide engaging training for all employees, through a high performing team.

Strong leadership and people management capability, as well as stakeholder engagement and influencing at senior level.

Strategic thinking and commercial awareness, whilst ensuring operational excellence.

Excellent communication skills and relationship building skills

Project management, organisational skills and budget management

Change and transformation leadership

Desirable, but not essential experience

Experience in Learning & Development, Training Management or Organisational Development.

Experience within the UK property sector, including estate agency, lettings, property management, housing or related industries. With strong awareness of industry regulations and compliance.

Proven experience designing and implementing large-scale training programmes.

Benefits:

Competitive base salary and benefits

Enhanced pension scheme

Private Medical insurance

Death in Service insurance

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

head of customer service jobs in college town, brk

Head of Training

Charter Manager (Private Jet and Helicopter Charter)

Customer Success Manager

Customer Relations Manager

Sales Progression Manager

Visual Merchandising Volunteer

Head of Operations

Sales Progressor

Senior Customer Experience Manager

Head of Service Desks - Reading, UK

Workplace Manager

Head of Virology (ID4520)

Head of Operational Resilience

Head of Legal – Service Development & Management

Facilities & Travel Coordinator

Head of Professional Services

Acquisition Trainer

HR Specialist

Head of Maintenance

Transport Planner

I want to receive the latest job alerts for head of customer service in college town, brk

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