Complaints manager Work, Jobs in Collier Row, Gtl (with Salaries)

Operations Director
Aiyara Partners —Romford
- £100,000 - £120,000 a year
- Full-time
- Business development
- Continuous improvement
- Budgeting
Quick apply
12d
Centre Manager
Monkey Town Romford - 24 Indoor UK —Romford
- £35,609.60 - £41,225.60 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
- Employee discount
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Nominated Individual – Ofsted Supported Accommodation
Elite Children's Care Group —Gravesend
- Leadership
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14d
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
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Centre Manager - Exams
Tutors and Exams Limited —London
- £31,500 - £33,000 a year
- Full-time
- Microsoft Office
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- Employee discount
Quick apply
8h
Victims Liaison Officer - Public Protection - Hertfordshire - East of England
HM Prison & Probation Service —Cheshunt
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Full Time Dental Practice Manager
Inspire Dental —Dagenham
- Full-time
- Supervising experience
- Human resources
- Recruiting
Quick apply
Complaints Manager
Zego —London
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
11d
Complaints Lead
The Riverside Group —London
- £52,065.35 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
5d
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Location Manager
Anchor —Romford
- £29,870 a year
- Budgeting
- Communication skills
- Employee discount
11d
Calling and Compliance Manager
One Sixty Fundraising —East London
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Organisational skills
- Store discount
- Employee discount
Quick apply
6d
Centre Manager – Tuition Centre
Appleby Learning Academy —London
- £15 - £18 an hour
- Part-time
- English
- Administrative experience
- Supervising experience
Quick apply
3d
Service Manager
Calm Futures Limited —Hoddesdon
- £35,000 - £38,000 a year
- Full-time
- Writing skills
- Supervising experience
- Travel
Quick apply
12d
Registered Care Manager
Good Oaks Home Care —Brentwood
- £40,000 - £50,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
5d
Customer Complaints Manager
Teya —London
- Full-time
- Team management
- Leadership
- Banking
- Annual leave
- Flexible schedule
7d
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
5h

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Operations Director

Aiyara Partners
Romford

Quick apply

Job details

Permanent | Full-time
£100,000 - £120,000 a year
12 days ago

Qualifications

Driving Licence
Senior management experience
Team leadership
Stakeholder liaison
Coaching
Complaint handling
Performance management
Business development
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Risk management
Management reporting
Ongoing financial performance monitoring
Budgeting
Training & development
Financial management
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Operations leadership experience
Stakeholder management

Full job description

Operations Director

Location: Romford

Salary: £100,000 – £120,000 + Car Allowance + Bonus

About the Role

We are exclusively supporting an established and growing care provider with the appointment of an Operations Director to lead operational performance across a significant regional portfolio of care services.

This is a senior leadership position with responsibility for ensuring consistently high standards of care, quality, compliance and commercial performance across the region. You will work closely with senior operational leaders and Home Managers, providing clear direction, challenge and support while contributing to the wider strategic development of the organisation.

The role will suit an experienced regional or operational leader who is comfortable balancing people, quality, regulatory compliance and commercial performance across a multi-site care portfolio.

Key Responsibilities

Provide effective operational leadership and oversight across a portfolio of care services.
Ensure the safety, wellbeing and experience of residents remains central to operational delivery.
Lead, develop and performance-manage senior operational teams and Home Managers.
Drive improvements in quality, compliance, governance and overall service performance.
Monitor operational KPIs, identifying risks, trends and opportunities for improvement.
Oversee internal quality and compliance processes, ensuring appropriate action plans are implemented and followed through.
Provide constructive challenge and support to Home Managers to improve performance and outcomes.
Support the development and implementation of operational policies, procedures and best practice.
Build strong relationships with local authority, health and social care stakeholders and other key partners.
Support services to develop strong local relationships and maximise occupancy and commercial performance.
Ensure effective management of complaints, incidents, safeguarding and other areas of operational risk.
Maintain oversight of financial performance, including revenue, staffing costs and overall profitability.
Provide regular performance updates, insight and recommendations to the Managing Director and wider leadership team.
Lead and facilitate regional management meetings, ensuring effective communication and accountability.
Identify opportunities to improve operating models, facilities and service provision.
Contribute to wider organisational strategy and business development initiatives.
Ensure appropriate training, development and competency standards are maintained across the region.
Promote a positive culture centred around residents, colleagues, continuous improvement and high-quality care.

About You

We are looking for an accomplished senior care leader with substantial experience operating across a multi-site adult social care environment.

You will ideally have:

Significant experience in a Regional Director, Operations Director, Regional Operations or similar senior leadership position.
A strong understanding of the operational, regulatory and commercial demands of running multiple care services.
A proven track record of improving quality, compliance and operational performance.
Strong leadership capability, with the ability to coach, challenge and develop senior managers.
Excellent knowledge of the regulatory environment and relevant health and social care legislation.
Commercial awareness and experience of managing budgets, staffing costs, occupancy and service performance.
Strong stakeholder management and communication skills.
Experience working effectively with local authorities, health partners and other external stakeholders.
A relevant Level 5 qualification in Leadership for Health and Social Care, or willingness to work towards one, would be advantageous.
A full UK driving licence, with the flexibility to travel extensively across the region.

How to Apply

For more information, or a confidential discussion about the role, please apply now or contact Ben Watkins at Aiyara Partners.

Pay: £100,000.00-£120,000.00 per year

Work Location: In person

Quick apply

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complaints manager jobs in collier row, gtl

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