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Customer Facing IT Helpdesk Apprentice

DHL -
Colnbrook

Apply Now

Job details

Full-time | Apprenticeship | Fixed term contract
1 day ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Sick pay

Qualifications

Customer service
GCSE
Microsoft Office
Analysis skills
IT support
IT
Communication skills

Full job description

Customer Facing IT Helpdesk Apprentice

Location: Southern Hub, SL3 0BB
Apprenticeship Programme: Customer Service Practitioner Level 2
Contract: 2 Year Fixed Term, Full Time Onsite

Start Your IT Career with DHL Express

Are you passionate about technology, enjoy helping people, and want to build a successful career in IT? DHL Express is looking for a motivated and enthusiastic Apprentice to join our Customer Facing IT team.

This is an exciting opportunity to gain hands-on experience in a fast-paced IT support environment while working towards a Level 2 Customer Service Apprenticeship. You'll learn from experienced professionals, develop valuable technical and customer service skills, and build the foundations for a future career within DHL's technology teams.

What You'll Be Doing

As a CFIT Helpdesk Apprentice, you'll become part of a team that supports DHL colleagues and customers by delivering excellent first-line technical support. You'll:

Act as a professional first point of contact for Helpdesk enquiries.
Log and manage incidents and service requests accurately.
Gather information to help diagnose technical issues.
Learn how to use industry-standard service management and support tools.
Assist with troubleshooting and resolving routine IT problems.
Maintain accurate records and support documentation.
Escalate more complex issues to experienced team members when required.
Contribute to knowledge articles and process improvements.
Support customers with professionalism, empathy, and clear communication.

What We're Looking For

We're looking for someone with a genuine interest in technology and a desire to learn.

Essential Skills & Qualities

Passion for technology, IT, and digital services.
Strong customer service mindset.
Excellent verbal and written communication skills.
Good attention to detail.
Organised with the ability to manage priorities.
Positive attitude and willingness to learn.
Strong teamwork skills.
Basic problem-solving and analytical ability.
Professional approach to customer interactions.
Basic knowledge of Microsoft Office applications.
GCSE (or equivalent) in Maths and English.
No previous IT support experience is required – we'll provide the training and support you need to succeed.

What You'll Gain

Throughout your apprenticeship, you'll:

Develop technical knowledge across DHL systems, applications, and technologies.
Build confidence in troubleshooting and issue resolution.
Gain real-world experience supporting customers and colleagues.
Learn how IT support teams operate within a global organisation.
Complete your apprenticeship qualification while earning and learning.

Why Join DHL Express?

At DHL Express, we believe our people are our greatest asset. We invest in your development and provide outstanding opportunities to grow your career.

Our benefits include:

Competitive salary
Performance-related bonus opportunities
Generous holiday entitlement that increases with service
Excellent company pension scheme
Life Assurance
Enhanced maternity pay
Generous company sick pay
Employee assistance and wellbeing programmes
Mental health first aid support
Retail, entertainment and gym membership discounts
Cash dental plans and additional voluntary benefits
Discounted health assessments
Outstanding training and development opportunities with a strong focus on internal promotion

Our Commitment to Inclusion

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Privacy Notice

DHL International (UK) Ltd acts as a “Data Controller” and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.

Apply Now

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