Customer experience specialist Work, Jobs in Comberton, Cam (with Salaries)

Customer Service Specialist
Nuclera —Cambridge
- Full-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
8d
Customer Experience Specialist, Sales (Full Time) - Cambridge
Tesla —Cambridge
- Weekend availability
- Sales
- Customer service
- Presentation skills
22h
Senior Customer Service Advisor
Barclays —Cambridge
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cambridge
- Temporary
- Customer service
Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
1d
Customer Liaison Officer (CLO)
Fortem Solutions Ltd —Cambridge
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
7d
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- IT
- Annual leave
- Employee discount
Quick apply
6d
Hostel Coordinator
Sanctuary Supported Living —Cambridge
- £14.51 an hour
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Supply Chain Specialist
Bragg Life Sciences —Cambridge
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
7d
Warehouse Operative (Picker Packer, Night Shift, mandatory FLT License)
Kale & Damson —Cambridge
- £15.70 an hour
- Full-time
- Forklift
- Warehouse experience
- Communication skills
- Free parking
- Employee discount
Quick apply
Pet Portrait Embroidery Artist (Entry-level)
Lucy and Lola Shop —Cambridge
- £14 an hour
- Full-time
- No experience needed
- Warehouse experience
- Annual leave
Quick apply
Transport Planner
343359 —Cambridge
- £30,000 - £33,000 a year
- Full-time
- Serving
- In-person
- Profit sharing
- Life insurance
Quick apply
Supply Chain Coordinator
STEMCELL Technologies Inc —Cambridge
- £32,000 - £43,400 a year
- Computer literacy
- ERP systems
- Organisational skills
Contract Management Specialist
Aveva —Cambridge
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
Quick apply
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £49,775 a year
- Hybrid work
- English
- Teaching
- Annual leave
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- No experience needed
- In-person
Quick apply
Bank Business Administrator
Spire Healthcare —Cambridge
- Part-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Annual leave
Customer Assistant
Lidl —Biggleswade
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
5d

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customer experience specialist jobs near comberton, cam

Customer Service Specialist

Nuclera
Cambridge

Quick apply

Job details

Full-time
8 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Salesforce
ERP systems
Logistics
Communication skills

Full job description

Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.

We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers.

As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery.

This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service.

This role follows a hybrid working model, with a minimum of 3 days per week in our Cambridge office and up to 2 days working from home.

This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you.

About the role:

Provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations.
Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey.
Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations.
Assist in the implementation and continuous improvement of customer service processes, tools, and workflows.
Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements.
Support order processing and logistics coordination to ensure a seamless experience for our customers.
Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs.

Requirements

Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector.

Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage.
Proven ability to work independently and manage multiple tasks in a fast-paced, evolving environment.
Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus.
Excellent written and verbal communication skills, with a strong attention to detail and customer-first mindset.
A collaborative team player with the ability to work cross-functionally and across time zones.
Demonstrated problem-solving ability and a proactive approach to improving the customer experience.
Experience supporting customers internationally is desirable.

Benefits

What we offer:

In addition to competitive salaries, we offer a range of benefits including:

Company bonus scheme of 5%
Life insurance
Private medical insurance and cash plan
25 days' annual leave + Bank Holidays
Enhanced employer's pension contributions
Enhanced maternity and paternity Leave
Investment in professional development and learning
Access to amenities on Vision Park and in Histon
Fresh fruit, tea, coffee, and snacks in the office
Organised team events

Quick apply

Refine Your Search

customer experience specialist jobs in comberton, cam

Customer Service Specialist

Customer Experience Specialist, Sales (Full Time) - Cambridge

Senior Customer Service Advisor

Service support specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Success Officer - Contracted clients

Customer Liaison Officer (CLO)

Lead Customer Service Advisor

Hostel Coordinator

Supply Chain Specialist

Warehouse Operative (Picker Packer, Night Shift, mandatory FLT License)

Pet Portrait Embroidery Artist (Entry-level)

Transport Planner

Supply Chain Coordinator

Contract Management Specialist

Trainee Customer Service

Insight Application Manager

Trainee Account Manager

Bank Business Administrator

Customer Assistant

I want to receive the latest job alerts for customer experience specialist in comberton, cam

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