Service delivery manager Work, Jobs in Congleton (with Salaries)

Clubhouse Manager
Prestbury Golf Club Ltd —Macclesfield
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Flexible schedule
- Sick pay
Quick apply
7d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Operations Manager
Autism Dogs Charity —Congleton
- £33,000 - £35,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
16h
Postperson with Driving
Royal Mail Group —Crewe
- Overtime
- Employee discount
Transport Operations Manager
Gist Limited —Crewe
- £50,000 - £53,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
VacancyTitle: Housing Manager
Housing 21 —Crewe
- £33,743 - £50,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Sick pay
14d
Managing Director
Oliver Valves —Knutsford
- Customer service
- IT
Learning and Development Trainer
Emerge Care and Therapeutic Solutions Limited —Stoke-on-Trent
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Human resources
- Teaching
- Work from home
Quick apply
11d
Client Success Manager
Hillsgreen —Holmes Chapel
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Contract Manager
Peaks & Plains Housing Trust —Macclesfield
- £44,530 a year
- Full-time
- Employee discount
1h
District Manager - Drive Thru
Five Guys UK —Manchester
- Quick service & fast food restaurant
- Leadership
- Communication skills
Shift Manager
Greggs —Sandbach
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
Service Manager - Supported Living & Crisis Cafe
Independence Support Ltd —Crewe
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
3d
Product Development Manager
MetroRod Ltd —Macclesfield
- £70,000 - £95,000 a year
- Full-time
- Azure
- Management
- Product management
- Annual leave
- Employee assistance programme
Quick apply
10d
Centre Manager
The Tyre Store Ltd T/a Just Tyres. —Stoke-on-Trent
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
Quick apply
Transport & Fleet Manager
CLD Systems —Middlewich
- Up to £50,000 a year
- Full-time
- Communication skills
Quick apply
10d
Customer Service & Operations Manager
Funky Leisure —Ashbourne
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
16h
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £52,022 - £57,187 a year
- Full-time
- IT
- Sick pay
8d
Regional Operations Manager
FBS-Hormann —Manchester
- Full-time
- Management
- Data analysis skills
- Supervising experience
Quick apply
1d

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Clubhouse Manager

Prestbury Golf Club Ltd
Macclesfield

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
7 days ago

Benefits

Discounted or free food
Company pension
Flexible schedule
Sick pay
On-site parking

Qualifications

Hospitality
Driving Licence
Management
Customer service
Restaurant management
First aid
Supervising experience
Team management
Personal Licence
Driving
Bar management
Leadership
Financial acumen
Communication skills

Full job description

Purpose of the Role:

To manage the daily operations of the bar and oversee the wider clubhouse facilities, ensuring a high standard of customer service, cleanliness, and member satisfaction. The role includes staff supervision, stock management, event coordination, and responsibility for the overall presentation and functionality of the clubhouse.

Key Responsibilities:

Bar Operations:

Manage day-to-day operations of the bar, ensuring high levels of customer service and preparing the department/clubhouse for service.
Ensure compliance with licensing laws, health and safety regulations, and hygiene standards.
Monitor and manage stock levels, order supplies, and conduct regular stock takes.
Oversee cash handling procedures, including daily reconciliation and deposits.
Develop and implement promotions and seasonal offerings in coordination with the General Manager/Club Operations Manager.
Ensure the smooth service of food and beverage to members and guests maintaining high levels of service standards at all times.

Clubhouse Supervision:

Take responsibility for the overall cleanliness, maintenance, and presentation of the clubhouse including bar, lounge, locker rooms, dining areas, and function rooms alongside the contract cleaner.
Liaise with cleaning and maintenance contractors to ensure standards are met and issues are addressed promptly.
Work with other departments (e.g., kitchen, golf operations) to ensure smooth clubhouse operations.

Team Management:

Recruit, train, and supervise bar and clubhouse staff.
Create and manage staff rotas in line with business needs and budget.
Ensure team members deliver excellent service, adhering to club standards and expectations.
Ensure team members are trained and reviewed in expected service standards
Lead by example, setting a professional tone and promoting a positive team environment.

Member & Guest Relations:

Foster a welcoming and professional environment for members and guests.
Handle complaints or issues promptly and professionally.
Build relationships with members to understand and anticipate their needs.

Events & Functions:

In conjunction with the Assistant General Manager coordinate and deliver clubhouse events such as tournaments, private functions, meetings and club social events.
Work with the catering team to ensure seamless delivery of food and beverage services.
Oversee setup, service, and clean-up of events.

Person Specification:

Essential Skills & Experience:

Previous experience in bar management or hospitality supervisory role.
Knowledge of licensing laws, food hygiene, and health & safety regulations.
Proven leadership and team management skills.
Strong organisational and multitasking abilities.
Excellent customer service and communication skills.
Financial acumen and experience managing budgets and stock.

Desirable:

Experience in a golf club, private members’ club, or similar environment.
Personal licence holder.
First aid training.
Basic understanding of golf and golf club culture.

Working Hours:

Full-time position, including evenings, weekends, and public holidays as required.
Flexibility essential based on event schedule and peak times (e.g. tournament days, club events).

Key Relationships:

Reports to: Club Operations Manager (General Manager in absence of COM)
Works with: Head Chef & Professional Shop
Supervises: Bar staff, clubhouse assistants, part-time staff

Performance Measures: Golf Club Bar Manager & Clubhouse Supervisor

1. Financial & Operational Efficiency

Measure

Target / Indicator

Bar Revenue & Profitability

Meet or exceed monthly/annual bar revenue and gross profit targets.

Cost Control

Maintain beverage cost percentages within budgeted levels. Minimize wastage and losses.

Stock Management

Accurate monthly stock takes

Cash Handling Accuracy

100% accurate cash reconciliation and banking. No discrepancies. Working with the Club Bookkeeper & Club Operations Manager

Labour Cost Efficiency

Staff rota matches budgeted labour cost % of sales

2. Clubhouse Standards & Facilities

Measure

Target / Indicator

Cleanliness & Presentation

95%+ positive feedback from member surveys or mystery audits. Clubhouse maintained to expected standards daily.

Maintenance Response Times

Non-urgent issues resolved within 72 hours; urgent issues reported and addressed within 24 hours.

Compliance Checks

Pass all health, safety, and hygiene inspections with no major issues. Licensing compliance maintained at all times.

3. Customer Service & Member Satisfaction

Measure

Target / Indicator

Member Satisfaction Ratings

85%+ satisfaction score in member/guest surveys.

Complaints Handling

All complaints responded to within 24 hours, with resolution within 72 hours. Track and reduce recurring issues.

Event Feedback

90%+ satisfaction rate on post-event feedback for functions and tournaments.

4. Staff Management & Leadership

Measure

Target / Indicator

Staff Retention

Low turnover of key bar/clubhouse staff (<15% annual).

Training & Development

100% of staff trained on induction, licensing laws, and health & safety. Ongoing development sessions conducted quarterly.

Team Performance

Staff performance reviews completed bi-annually. Positive team culture with few disciplinary issues.

6. Innovation & Member Engagement

Measure

Target / Indicator

New Initiatives Implemented

Minimum 2 new bar promotions or clubhouse improvements per quarter.

Member Engagement

Actively involved in member events, contributing to a welcoming and inclusive atmosphere.

Reporting & Accountability

Monthly Report Submission: Includes sales, stock, staffing, and event summaries. Submitted on time every month.
Quarterly Review Meetings: Held with General Manager to assess progress against KPIs and agree on improvement actions.

Job Type: Full-time

Pay: £34,000.00-£36,000.00 per year

Benefits:

Company pension
Discounted or free food
On-site parking
Sick pay

Experience:

Supervising experience: 1 year (preferred)
Restaurant management: 1 year (preferred)
Bar management: 1 year (preferred)
Hospitality: 1 year (required)
Customer service: 1 year (required)
Management: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in congleton

Clubhouse Manager

Service Delivery Manager

Operations Manager

Service Manager

Postperson with Driving

Transport Operations Manager

VacancyTitle: Housing Manager

Managing Director

Learning and Development Trainer

Client Success Manager

Contract Manager

District Manager - Drive Thru

Shift Manager

Service Manager - Supported Living & Crisis Cafe

Product Development Manager

Centre Manager

Transport & Fleet Manager

Customer Service & Operations Manager

Jigsaw Homes Group Limited

Regional Operations Manager

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