Technical support occupations Work, Jobs in Copdock, Sfk (with Salaries)

2nd Line Support
CLR —Ipswich
- £28,000 - £40,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
3d
Technical Support Officer - Energy
West Suffolk Council —West Suffolk
- £17,071.17 - £18,941.49 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
IT Operations Support Analyst
OCS Group —Ipswich
- Monday to Friday
- Azure
- Microsoft Office
- SharePoint
Quick apply
6d
1st Line IT Support Engineer
Stoke by Nayland Resort —Stoke by Nayland
- From £30,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
6d
IT Service Desk Technician
Eastern Education Group —Bury St. Edmunds
- £24,570 - £25,401 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Technical Helpdesk IT Support Technician Apprentice
The Cleaning Co. —Harwich
- £16,000 - £25,000 a year
- Software troubleshooting
- English
- In-person
- Free parking
Quick apply
Apprentice System Support Technician
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Digital Friend Volunteer
Age Well East – Colchester —Witham
Quick apply
ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Computer networking
- IT
- Communication skills
4d

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Technical Support Officer - Energy
West Suffolk Council —West Suffolk
As a Technical Support Officer, you will be required to have good organisational and communication skills as you will need to be able to effectively triage…
£17,071.17 - £18,941.49 a year
2d
Coastal Technical Officer
East Suffolk Council —Woodbridge
A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Discounts on mobile phones, computers, holiday and…
£35,412 - £38,220 a year
2h

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2nd Line Support

CLR -
Ipswich

Quick apply

Job details

Full-time
£28,000 - £40,000 a year
3 days ago

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
DHCP
Driving
Virtualisation
IT support
Computer networking
DNS
VMWare
TCP/IP
Microsoft Project
Communication skills
Active Directory

Full job description

2nd Line Service Desk Engineer

Suffolk – Near Ipswich

Cooper Lomaz are partnering with a growing technology services provider that is looking to strengthen its technical support team with the appointment of a 2nd Line Service Desk Engineer.

This is an excellent opportunity for an experienced 2nd Line Engineer, or an ambitious 1st Line Engineer looking to take the next step, to join a business that offers exposure to a broad range of technologies, varied client environments and genuine career progression opportunities.

Working within a busy support environment, you will be responsible for resolving escalated technical issues, supporting infrastructure projects and acting as a key technical escalation point for both customers and colleagues.

The Role

As a 2nd Line Service Desk Engineer, you will be responsible for:

Managing and resolving escalated support incidents and service requests within agreed service levels
Providing technical guidance and support to 1st Line Engineers
Troubleshooting complex infrastructure, networking and Microsoft-related issues
Supporting project delivery including upgrades, migrations and system improvements
Maintaining accurate technical documentation and client records
Assisting with proactive maintenance and continuous service improvement initiatives
Working closely with senior technical teams to investigate and resolve root cause issues

Skills & Experience Required

Previous experience within a 2nd Line Support, Service Desk or IT Support position
Strong understanding of Microsoft technologies and infrastructure support
Experience supporting Microsoft 365, Active Directory and Windows environments
Good knowledge of networking fundamentals including TCP/IP, DNS and DHCP
Experience supporting Windows Server environments
Exposure to virtualisation technologies such as Hyper-V or VMware
Excellent troubleshooting and problem-solving abilities
Strong customer service and communication skills
Ability to prioritise workload effectively within a fast-paced environment
Full UK Driving Licence

Desirable Experience

Microsoft certifications including Microsoft 365, Azure or Windows Server
Experience supporting Azure environments
Previous experience within a managed services or multi-client environment
Experience working with ticketing systems and service level agreements

This is an excellent opportunity for a motivated IT professional looking to accelerate their technical career within a business that actively supports learning, development and progression.

Pay: £28,000.00-£40,000.00 per year

Work Location: In person

Quick apply

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technical support occupations jobs in copdock, sfk

2nd Line Support

Technical Support Officer - Energy

IT Operations Support Analyst

1st Line IT Support Engineer

IT Service Desk Technician

Technical Helpdesk IT Support Technician Apprentice

Apprentice System Support Technician

Digital Friend Volunteer

ICT Senior Service Desk Analyst

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