In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
As a Customer Service Advisor for In N Out, you will be the first point of contact for our customers. Your primary responsibilities will include greeting customers, answering enquiries, managing appointments and handling transactions. You will also be responsible for incoming calls and emails. You will play a crucial role in creating a positive and memorable experience for our customers.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
About The Role
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Greet customers warmly and create a welcoming atmosphere.
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Answer customer enquiries in person, over the phone, and via email promptly and professionally.
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Manage reservations, appointments, or bookings using our system for all vehicle requirements, i.e MOT’s, servicing etc.
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Process transactions accurately, including handling cash and card payments and to complete all necessary cash, banking procedures within the Centre.
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Providing timely communications with customers by liaising with the Senior Workshop Technician to establish when customer jobs will be completed and ready for collection.
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Provide information about our services/products and promote special offers or car care bundles.
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Make recommendations for other appropriate goods and services when appropriate and providing clear quotations.
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Assisting the Senior Workshop Technician with the ordering and returning of parts
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Drive quality and consistency of customer service enabling customer retention
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To ensure transaction and customer satisfaction targets are achieved at all times.
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To be responsible for the delivery of the IN n OUT experience to each and every customer, or visitor within the Centre.
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To manage and assist with customer complaints alongside the Senior Workshop Technician and the Customer Care Manager ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
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To be responsible for daily opening and closing procedures and ensuring that site security is always maintained.
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Maintain a clean and organised reception area, including the reception desk, waiting area, and other public spaces.
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To set the standards and expectations of the business by adhering to all company policies and procedures and leading by example. Ensuring all team and personal assessments are completed on our on-line platform for training and assessments.
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To proactively achieve and/or exceed sales targets and operating budgets within the allocated Centre.
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To assist with any investigatory or disciplinary matters and/or any other HR requirements.
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To conduct team meetings, including daily sales updates and business expectations.
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To be involved in Centre development and car count, including PR and marketing.
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To carry out any other reasonable tasks as requested by the AGM or other members of senior management.
Benefits:
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Company pension with 5% contribution from the company
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Cycle to work scheme
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Employee discount plus free MOT and service annually
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Free on site parking
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Life insurance at three times your salary
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Long service and birthday gifts
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Uniform
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Referral programme
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Rotas negotiable
Supplemental pay:
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Bonus scheme paid monthly
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Performance bonus
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Quarterly bonus
Testimonials from our current employees:
Coventry
Working for In n Out Autocentres is such a pleasure. The staff are all amazing from colleagues I work with to help from other branches and head office. From the day I started I felt welcomed and was made to feel like I was a member of the big In n Out Family and the training was impeccable nothing was cut short . Not only are they my work colleagues they are also my friends. Everyday brings me joy and I really enjoy coming to work daily.
Lincoln
After being in and out of the motor trade since I was 15, I never had the chance to settle. At In N Out, from the very first day I joined, things moved in the right direction with a great understanding of what is to be required from me and what the ethos of the business is.
Since starting as a tech/ workshop controller, I have been able to fast track my career ten fold and it's only because of the opportunities given from the team at In N Out!
The working environment is amazing, the jobs that come in are different every day and that keeps the excitement alive!
Being a technician, is more then just spinning filters, it's about putting your own touch on each vehicle that comes into the workshop whilst also still achieving the highest standard that we all set ourselves but what the customer deserves as well!
I believe that In N Out is the best place to do that and I look forward for what is still yet to come!
Required Criteria
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2 years plus in customer service
Desired Criteria
Skills Needed
About The Company
Servicing Made Simple
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Company Benefits
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Shopping Cashback, Work With Charities, Employee of the Month, Employee Recognition Scheme
Salary
£30,000.00 - £32,000.00 per year
