Customer care manager Work, Jobs in Coulsdon, Gtl (with Salaries)

Account Manager - KYC360
Experian Information Solutions —London
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
3d
Furniture Sales Showroom Manager
Nick Scali Furniture —Croydon
- £35,000 - £65,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Community Relations Manager - Healthcare
Right at Home Bromley —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Presentation skills
Quick apply
7d
Counter Manager - Croydon
Benefit Cosmetics UK —Croydon
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
13d
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
11d
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
13d
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
14d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Sales Manager
Sash Windows London Ltd —London
- £40,000 - £110,000 a year
- Full-time
- Management
- Driving
- In-person
- Flexible schedule
Quick apply
4d
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
7d
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Construction
- Profit sharing
- Annual leave
Quick apply
Sales Manager
INK'D London —London
- £30,000 - £60,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
5d
Sales Support Manager
Funding Flex Ltd —London
- £25,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Flexitime
- Work from home
Quick apply
13d
Taproom Duty Manager
Hiver Beers Ltd —London
- From £15.50 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
4d
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
4d
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Park Manager
Oxygen —Croydon
- £50,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
Quick apply
Deputy Manager
INDITEX —London
- Full-time
- Leadership
- Employee discount
Quick apply

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Account Manager - KYC360

Experian Information Solutions -
London

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Sales
SaaS
Account management
Communication skills
Negotiation

Full job description

Role Overview

We're looking for an experienced Account Manager to manage and develop relationships with assigned customer accounts, ensuring customer satisfaction, retention, and growth. You will be the primary point of contact for their customers, delivering on KYC360's account management objectives and acting as a trusted advisor.

Your role will be critical in ensuring customers realise maximum value from KYC360 while contributing to the long-term growth, retention, and success of the business.

Key Responsibilities

Protect and grow the existing revenue base by taking ownership of customer relationships following the initial sales process.
Drive customer retention by encouraging longer-term contract commitments.
Identify and develop growth opportunities, including upselling, cross-selling, and recurring revenue expansion.
Collaborate with Sales teams and Experian teams to identify, develop, and pursue joint cross-selling and upselling opportunities, leveraging the wider Experian portfolio to deliver additional value to customers and drive revenue growth.
Develop and maintain relationships with executive and senior stakeholders within customer organisations and ensure customer objectives are understood, represented, and effectively communicated internally.
Monitor account health, customer satisfaction, and engagement levels, proactively identifying risks and opportunities.
Develop and maintain strategic account plans, conducting regular QBRs and customer meetings to align on objectives, demonstrate value, and support retention and growth targets.
Act as the voice of the customer internally, providing feedback to Product and Leadership teams to influence future product development and service improvements.
Work closely with Customer Success, Product, Support, Finance, and Sales teams to ensure a seamless customer experience and successful outcomes.

Experience and Skills

Experience in a customer-facing role such as Account Management, Customer Success or Sales.
Commercial acumen with responsibility for revenue retention and growth.
Negotiation and de-escalation skills for managing challenging customer conversations.
Strong collaboration skills to effectively advocate for customers across internal teams (for example Product, Customer Success, Sales).
Strong communication and presentation skills
Ability to build and maintain trusted, long-term customer relationships.
Strong stakeholder management and relationship-building skills across both customer and partner organisations.
Previous experience within a SaaS, RegTech, FinTech, or technology-led business is desirable.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Benefits package includes:

Hybrid working - 40% office based
Great compensation package and discretionary bonus
Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: E/EB9

#LI-DS1 #LI-Hybrid

Experian Careers - Creating a better tomorrow together

Apply Now

Refine Your Search

customer care manager jobs in coulsdon, gtl

Account Manager - KYC360

Furniture Sales Showroom Manager

Community Relations Manager - Healthcare

Counter Manager - Croydon

Business Manager

Customer Service Manager

Customer Care Manager

General Manager - Samsung Experience Store

Sales Manager

Sales Manager - London and South East

Client Project Manager / Refurbishment & Maintenance

Sales Manager

Team and Customer Experience Manager

Sales Support Manager

Taproom Duty Manager

Fundraising Operations Lead

Massimo Dutti Operations Manager- Regent Street

Reception and Postroom Manager

Park Manager

Deputy Manager

I want to receive the latest job alerts for customer care manager in coulsdon, gtl

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