Line technician Work, Jobs in Coulsdon, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
IT Field Support Technician - T2 / Second Line
Concero UK —Hayes
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
12d
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
11d
MET Technician
Nova Automotive Group —Coulsdon
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Data entry
- Employee discount
Quick apply
Product Assembler - Motorcycle Exhaust Systems
Austin Racing —Hassocks
- £30,000 - £35,000 a year
- Overtime
- English
- Assembly
- IT
- Free parking
Quick apply
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
Engineering Apprenticeship
South Thames Colleges Group —Croydon
- £17,000 a year
- Full-time
- Engineering
- School
Junior IT Support Technician - Starting 5th October 2026
The Children's Trust —Tadworth
- Call to connect
- Free parking
- Annual leave
Quick apply
5d
Trainee Behaviour Analysis Graduate (Adult Social Care)
Jigsaw Trust —Cranleigh
- £25,000 a year
- Part-time
- Master's degree
- Supervising experience
- Bachelor's degree
- Free parking
- Store discount
Quick apply
13d
Beer Quality Technician - Wimbledon
Avani Solutions - Leading the way in beer quality —Wimbledon
- £34,000 - £36,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
- Store discount
- Health & wellbeing programme
Quick apply
6d
Emergency Retrieval Technician – Paediatric and Neonatal Intensive Care Service
BEARS Ambulance Service —London
- £42,434 a year
- 12 hour shift
- Driving
- In-person
- Time management
Quick apply
5d
IT Technician
Harris Federation —London
- £31,000 - £35,000 a year
- Microsoft Office
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
10d
Field Service Technician West London - Coffee Machines
Scanomat UK Limited —London
- From £35,000 a year
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
Quick apply
5d
Technician
Serco Group —Royal Tunbridge Wells
- £27,664 a year
- Full-time
- Maintenance
- Employee assistance programme
ICT Cluster Support Technician
Aerodrome Primary Academy —Croydon
- £24,626 - £26,778 a year
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
CompTIA - Digital Sector Tutor (Freelance)
LONDON VESTA COLLEGE —London
- £20 an hour
- Hybrid work
- Microsoft Excel
- Marketing
- Windows
Quick apply
10d
Technical Service Representative for Print Production
Xerox —Royal Tunbridge Wells
- Full-time
- Schematics
- Customer service
- Travel
- Annual leave
On Wing Support Technician - Heathrow
GE Aerospace —London
- Full-time
- Maintenance
- Travel
- Communication skills
- Relocation assistance
12d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

line technician jobs in coulsdon, gtl

Helpdesk Technician (1st line)

IT Field Support Technician - T2 / Second Line

School IT Technician – Feltham (Full Time)

MET Technician

Product Assembler - Motorcycle Exhaust Systems

CAD Technician

Engineering Apprenticeship

Junior IT Support Technician - Starting 5th October 2026

Trainee Behaviour Analysis Graduate (Adult Social Care)

Beer Quality Technician - Wimbledon

Emergency Retrieval Technician – Paediatric and Neonatal Intensive Care Service

IT Technician

Field Service Technician West London - Coffee Machines

Technician

ICT Cluster Support Technician

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

IT Support Technician (Level 1)

CompTIA - Digital Sector Tutor (Freelance)

Technical Service Representative for Print Production

On Wing Support Technician - Heathrow

I want to receive the latest job alerts for line technician in coulsdon, gtl

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