We are recruiting Scheme Manager to join a core team supporting people in the community who have moved on from more complex services. Supported living services provide people an opportunity to live an independent life in their own home.
Role: Scheme Manager
Location: Durham
The role requires travel between various locations in Bishop Auckland, Stockton and Middlesbrough
Shifts: Days, weekends
Hours: Full-time, 40 hours per week
WE DO NOT OFFER SPONSORSHIP
About you
Are you enthusiastic, compassionate and committed to supporting people in a way which respects their dignity?
Do you have previous experience working in care, managing a team and want to use these skills to develop further and take the lead?
This is an opportunity for a pro-active Scheme Manager to join an evolving Care Company and manage our Supported Living services in Durham. You will need:
- Previous care management experience, preferably within a supported living environment
- Hold or be working towards a NVQ Level 5 in Health & Social Care or have a suitable alternative qualification
- Have excellent interpersonal skills and the ability to create an inclusive and welcoming environment for all
- Evidence that you can provide inspiring, motivational, clear, and supportive leadership
The ideal candidate will be able to drive due to the needs of the service.
Here at Swanton, we are looking for people who share our core values and are able to apply these to the work that they do. At the heart of our ethos are five key words, these underpin the PRIDE we take in our services.
‘Potential, Responsibility, Integrity, Diversity, Empathy’
You will need to be adaptable and flexible with excellent communication skills and able to work as part of our team.
Key Responsibilities:
Responsible for the provision of high-quality care by participating, observing and sharing experience. Behave in a manner that reflects the values and empower both staff and people we support to reach their optimum potential. Be aware of people we support specific needs and how they manifest, therefore being aware and able to ensure that the correct method of care delivery is developed and maintained, though effective communication and care/goal planning.
- Takes responsibility for ensuring that each person we support has person centred, philosophy driven and outcome focused care/goal plans that reflect assessed and personal needs. Ensure that each person we support their own preferred method of communication to input into their goal/ care plans. Ensure that staff take the time with People we support and encourage discussion which leads to input in care/goal plans.
- To take responsibility for quality within the service by implementing and ensuring compliance with the company’s clinical governance and quality assurance systems. Ensure all records and documentation are comprehensive and reviewed regularly, including the recording of internal and external audits, ensuring regulatory compliance at all times.
- Ensure that each person we support documentation is personal to them, that care/goal plans are reviewed monthly and good, accurate notes are made, allowing the reader to see the changes or progress made. Develop effective communication systems for disseminating information including changes in care provision to all staff.
- Ensure that you are familiar with the company policies and devise a method to ensure staff are also aware of these and how they guide their practice. In particular be familiar with ‘safeguarding of vulnerable adults’ both as a company policy and the local council policy. Ensure staff are confident and able to recognized signs of potential abuse and how to escalate these in a timely manner.
- Understand the Mental Capacity Act 20015 and how it relates to the service users being looked after. Ensure that assessments and Deprivation of Liberty safeguards are in place as needed, and that staff understand the term ‘lack capacity’.
Act as a role model to team leaders and support staff at all times. Lead and manage an empowered, engaged, motivated and highly effective care team encouraging them to make a difference to service users’ lives, whilst providing the highest quality care. Ensuring effective recruitment, induction, training, coaching and development of staff, and completing bimonthly managerial supervisions and annual appraisals for all staff ensuring competencies are met and PCS values are maintained at all times. Be able to manage change and conflict within the staff team.
- Make a difference to the lives of our people we support by encouraging them to at least maintain their level of independence and choice in a homely environment that is personalised to their choice. ensuring staff work together with the people we support. Identify and clearly document the needs and behaviours of our service users by gathering information from each service user and all those who know them and enable those needs to be met and behaviours to be managed by the effective and efficient use of all available resources. Ensure that service user specific information is readily available to all staff in a ‘quick read’ format allowing them to understand and adopt the correct approach for the person they are caring for.
- To assist the registered manager to review variances to budget within your cluster every month and take action to rectify any underperformance.
- Ensure staff rotas are cost effective and are appropriate for the needs of our people we support users. Ensure you have sufficient staff to cover the rota making the best use of available staffing to avoid unnecessary costs.
- You will be required to participate in the managerial weekend working rota and on call.
- Ensure that all people we support admitted to cluster are issued with the Terms and Conditions of residency and have signed an admission agreement or this is signed on their behalf. You are responsible for ensuring that a 72hr care plan is in place from the day of admission, and if specialised training needs have been identified for the staff that these are in place prior to the person being admitted.
Communicate and ensure adherence throughout the cluster to all operational, administrative, procedural, care and professional standards. Ensure that people we support care and social needs are met at all times. Visit every person we support regularly to develop a close and trusting relationship.
Lead on effective communication within the service, ensuring that effective team meetings are held monthly using the standard agenda and information from Registered Manager
- Take the lead on dealing with complaints, incidents and accidents ensuring company policies and procedures are followed, and report to the registered manager and Governance and Quality Manager.
- Build good working relationships with regulator, Social Services Departments and any other external regulatory body. Manage annual and other inspections.
- Take responsibility for your cluster you are in charge of to make sure you are meeting all regulatory and statutory requirements including fire, health and safety, COSHH, RIDDOR, employment and compliance with the appropriate Acts. Ensure associated risk assessments are undertaken and recorded. Escalating concerns to the service manager in a timely fashion.
- Safety, health and wellbeing of teams
- Safe storage and handling of substances
- Maintaining a safe working environment
- Providing necessary information and training
- Consult with staff
- Keep accurate records including risk assessments
- Ensuring accidents/incidents are reported and recorded in accordance with the Health and Safety policy
- Local health and safety audits.
What we can offer:
Refer a friend scheme we know that you will know fantastic people who will be make a great contribution, you will receive £400 each time a successful referral is made*
Above and beyond we recognise that our staff teams do amazing things for the people we support and their teams. We award contributions for those who go the extra mile and for good inspection feedback with vouchers for high street shops and other surprises!
Long service awards we recognize your contribution to the team and celebrate long service
Employee benefits app stay connected to our community, receive discounts across everyday and luxury shops, access information about learning & development opportunities
Cycle to work you can save money and get fit with our salary sacrifice scheme
Pension we will auto enrol you into our salary sacrifice pension scheme
Life cover you will be entitled to the death in service benefit.
Funded qualifications earn whilst you learn! we aim to develop our own talent, giving you the opportunity to develop your career with Swanton*
Career pathways we invest in our people and offer apprenticeships in Health and Social Care (Level 3). Earn whilst you learn has never been easier!
Swanton Educates we have our own training qualification centre which can further support your development
Trained mental health first aiders available to support you when you need someone to talk to
Employee Assistance Programme (EAP) free confidential access to 24hr assistance program for counselling, advice and support
Employee Voice we hold regular events throughout the year to listen to your feedback about working with us
- subject to eligibility & criteria
Candidates will require a full reference check and an enhanced DBS. We are exempt from the Rehabilitation of Offers Act.
Supporting people in their own homes to live an independent life within their community.
