Senior retail sales Work, Jobs in Coundon, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Senior Sales and Design Consultant
Rowen Homes —Gateshead
- £13.53 an hour
- Weekend availability
- Sales
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
7d
Restaurant Venue Manager
The Truffled Hog —Middlesbrough
- £32,000 - £33,000 a year
- Full-time
- Serving
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Sales Trainee
Connected Systems Ltd —Stockton-on-Tees
- £28,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
5d
Trainee BDE (HF1347243144)
Flourish —Hartlepool
- £25,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply
4d
Management Trainee (Entry-Level)
Connected Systems Ltd —Middlesbrough
- £30,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
5d
Business Development Manager
Seriös Group —Newcastle upon Tyne
- Hybrid work
- CRM software
- Sales
- AI
Quick apply
Senior Beauty Therapist
Allure Hairdressing & Beauty —Stockton-on-Tees
- From £14 an hour
- Part-time
- Customer service
- In-person
- Communication skills
Quick apply
5d
Graduate Management Trainee - Sunderland
Enterprise Mobility —Sunderland
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Middlesbrough
Enterprise Mobility —Middlesbrough
- Full-time
- Sales
- Customer service
- Bachelor's degree
Ecommerce Trading Executive
J Barbour and Sons —South Shields
- Full-time
- Microsoft Excel
- Sales
- Salesforce
- Store discount
- Employee discount
Quick apply
Business Development Executive
Seriös Group —Newcastle upon Tyne
- Hybrid work
- CRM software
- Sales
- Communication skills
Quick apply
Sales & Business Development Manager
Harvey Water Softeners —Hartlepool
- Full-time
- Hybrid work
- Sales
- Business development
- Plumbing
- Employee discount
Quick apply
Full Time Supervisor, Carvela, Metrocentre
Kurt Geiger —Metrocentre
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
14d
Commercial Property Solicitor
Eventus Recruitment Group —Stockton-on-Tees
- £35,000 - £60,000 a year
- Call to connect
- Hybrid work
- Negotiation
- Free parking
- Annual leave
Graduate Management Trainee - Stockton on Tees / Darlington
Enterprise Mobility —Stockton-on-Tees
- Full-time
- Sales
- Customer service
- Bachelor's degree
Store Manager - Hartlepool (Full-Time)
Pandora Jewelry —Hartlepool
- Full-time
- Sales
- Communication skills
- Employee discount
3d
Senior Sales Assistant (Part Time)
Heron Foods —Middlesbrough
- Up to £13 an hour
- Part-time
- Hospitality
- Leadership
- Employee discount
Quick apply
Pest Technician - Middlesborough/Stockton
Ecolab Inc. —Middlesbrough
- Up to £30,000 a year
- Overtime
- Nursing home
- Paid training
Business Development Director - Commercial Services
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- AWS
- Communication skills
- Life insurance
Quick apply
13d

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senior retail sales jobs near coundon, dur

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior retail sales jobs in coundon, dur

Senior Customer Service Manager

Senior Sales and Design Consultant

Restaurant Venue Manager

Sales Trainee

Trainee BDE (HF1347243144)

Management Trainee (Entry-Level)

Business Development Manager

Senior Beauty Therapist

Graduate Management Trainee - Sunderland

Graduate Management Trainee - Middlesbrough

Ecommerce Trading Executive

Business Development Executive

Sales & Business Development Manager

Full Time Supervisor, Carvela, Metrocentre

Commercial Property Solicitor

Graduate Management Trainee - Stockton on Tees / Darlington

Store Manager - Hartlepool (Full-Time)

Senior Sales Assistant (Part Time)

Pest Technician - Middlesborough/Stockton

Business Development Director - Commercial Services

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