Customer service team lead Work, Jobs in Countesthorpe, Lec (with Salaries)

Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Leader
Brett Martin Daylight Systems —Coventry
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
1d
TEAM MANAGER
Primark —Leicester
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
7d
Operations Lead
Healand Labs —Leicester
- From £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
2d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
4d
Lead (Reliability)
NEBOSH —Leicester
- £44,301.30 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Presentation skills
- Annual leave
- Employee assistance programme
Senior Copywriter & Editorial Lead
BauWatch Group —Northampton
- £78,000 - £85,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
2d
Claims Team Leader - Third Party Property Damage
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
8d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
1d
Digital Merchandising Lead
RS Group —Corby
- Hybrid work
- Merchandising
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
5d
Operations Team Leader - Security (6 month FTC) - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
7d
LGV Team Manager
Ocado Logistics —Tamworth
- 12 hour shift
- Management
- Human resources
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
7d
B2B Telesales and New Business Lead
Whitefurze Ltd —Coventry
- £12.71 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
12d

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Customer Service Team Leader

DFDS UK & Ireland -
Kettering

Quick apply

Job details

Benefits

Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Supervising experience
Communication skills

Full job description

Do you thrive on leading teams and delivering outstanding customer service? Are you confident managing workloads, supporting colleagues, and keeping operations running smoothly? If so, you could be the newest addition to our team as a Customer Service Team Leader in Kettering.

Be part of the movement - and play your part.

About the role

Working Monday to Friday 08:30 – 17:00, you’ll lead a team of Customer Service Coordinators, ensuring customer queries are handled efficiently while maintaining high service standards. You’ll also support key administrative and coordination activities across the wider logistics operation.

You will be responsible for:

Supervising and supporting the customer service team, delegating tasks and managing workloads
Acting as the first point of escalation, resolving customer and operational issues quickly
Ensuring all customer queries (delivery issues, delays, tracking) are handled professionally
Monitoring performance, producing KPI reports, and ensuring SLAs are consistently met
Coordinating with warehouse, transport, and planning teams to resolve issues efficiently
Providing ongoing coaching, guidance, and support to develop team performance
Managing administrative processes including invoices, suppliers, procurement, and internal records

About you

You’ll have proven experience leading or supervising a team, with the ability to motivate, develop, and support colleagues in a fast‑paced environment. Strong communication skills are essential, alongside a passion for delivering excellent customer service. You’ll be confident delegating tasks, managing performance, and working collaboratively across departments.

You’ll thrive in this role if you’re a positive, solutions‑focused individual with a “can‑do” attitude. You’ll be a natural leader who leads by example, with strong problem‑solving skills and the ability to think on your feet. Empathy, attention to detail, and a commitment to both customer satisfaction and team success will set you up for success.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

Quick apply

Refine Your Search

customer service team lead jobs in countesthorpe, lec

Customer Service Team Leader

Customer Service Team Leader

TEAM LEADER – CUSTOMER SERVICE & ADMIN

TEAM MANAGER

Section Lead

Service Desk Team Manager

Operations Lead

Customer & Sales Support Team Leader

Lead (Reliability)

Senior Copywriter & Editorial Lead

Claims Team Leader - Third Party Property Damage

Customer Services Team Manager

Digital Merchandising Lead

Operations Team Leader - Security (6 month FTC) - Highcross Leicester

LGV Team Manager

Automotive Manager Level 1 Team

Managed Services Team Leader

B2B Telesales and New Business Lead

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