Customer engineering Work, Jobs in Coventry, Eng (with Salaries)

Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Business Support Analyst (Warehouse/Stock)
Hako Machines Limited —Crick
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Life insurance
- Sick pay
Quick apply
Laboratory & Ballistic Range Officer
NP Aerospace Limited —Coventry
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Flexible schedule
11d
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Graduate Engineer
FEV UK Ltd. —Coventry
- Full-time
- Engineering
- Analysis skills
- Communication skills
6d
Bakery NPD Technologist
Guenther Bakeries —Coventry
- Up to £36,400 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bakery
- Free parking
- Employee discount
Quick apply
6d
Junior Developer – Application Services - IT Services - 107126 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
5d
Production Team Leaders
NP Aerospace Limited —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
11d
Recruitment Coordinator (104024-0626)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- University
5d
Hand Operator
AETC Ltd —Wigston Magna
- £15.70 - £18.68 an hour
- Full-time
- Programmable logic controllers
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
Sales Representative
Sellmen —Birmingham
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Free parking
- Flexitime
Quick apply
5d
Vehicle Technician
NP Aerospace —Coventry
- £19 - £25 an hour
- Full-time
- Military
- Agile
- IT
- Annual leave
- Flexible schedule
Associate Software Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Communication skills
6d
Laboratory & Ballistic Range Officer
NP Aerospace —Coventry
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Flexible schedule
11d
Cleaning Operative
ABM UK —Coventry
- £13.32 an hour
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
1h
Laboratory Tech Analysis - Skilled Technician
Select Engineering —Coventry
- £23.60 an hour
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- In-person
13d
General Labourer
RM Design & Engineering Ltd —Southam
- £13 - £14 an hour
- Overtime
- Customer service
- Driving
- Power tools
- Free parking
- Flexible schedule
Quick apply
7d
Project Engineer
Automotive Trim Developments —Coventry
- From £30,000 a year
- Temporary
- Microsoft Office
- Analysis skills
- Project management
Quick apply
3d
Vehicle Technician
NP Aerospace Limited —Coventry
- £19 - £25 an hour
- Full-time
- Military
- Agile
- IT
- Annual leave
- Flexible schedule
Production Team Leaders
NP Aerospace —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
11d

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Service Analyst

M Group -
Coventry

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Microsoft Excel
Microsoft Outlook
BMC Remedy
ITIL
Telecommunication
ServiceNow

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

What will you be doing?

Resource Administration: Assist with engineer bookings, scheduling, and resource allocation, ensuring optimal deployment in line with business needs.
Ticket Management: Support fault ticket administration, including logging, monitoring, updating status, highlighting jeopardy risks, and maintaining SLA performance.
Inbox and Communications: Manage shared inboxes, ensuring emails are actioned promptly and professionally.
Data and Reporting: Collate and update performance reports (ticket stats, response times, KPIs), providing summaries to the team manager.
Workflow Support: Prepare Microsoft Forms and support workflow tools.
Customer & Stakeholder Liaison: Act as first contact, triaging queries and escalating issues.
Meeting Support: Prepare and attend technical bridges to capture actions.
AILS Process: Support Acceptance Into Live Service documentation.
Continuous Improvement: Identify bottlenecks and recommend improvements.

What you’ll bring?

Experience in scheduling or coordination support roles within telecoms, engineering environments.
Familiar with ticketing and fault management systems (e.g. ServiceNow or Remedy).
Strong Microsoft 365 knowledge, Outlook, Excel, and Forms.
Organised, able to multitask.
Clear communicator across engineers, customers, and management.
Analytical, supporting performance and SLA reporting.
Calm under pressure supporting live incidents.
Flexible for out-of-hours and on-call.
Desirable: telecoms/networking knowledge, ITIL awareness, business continuity or quality experience.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

Matched or contributory pension scheme

Online GP service, 24 hours a day, 365 days a year

Employee assistance programme

My Rewards portal, access to 1000’s of retail discounts

Life assurance

Cycle to work, salary finance and give as you earn schemes

Enhanced maternity, paternity leave and adoption leave

Reward and recognition scheme

In addition, this role offers;

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet

We’re open and seek new and better ways of exceeding expectations

We’re together and as one team; the whole is greater than the sum of the parts

We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPT INDREG

Apply Now

Refine Your Search

customer engineering jobs in coventry, eng

Service Analyst

Business Support Analyst (Warehouse/Stock)

Laboratory & Ballistic Range Officer

Customer Account Specialist

Graduate Engineer

Bakery NPD Technologist

Junior Developer – Application Services - IT Services - 107126 - Grade 5

Production Team Leaders

Recruitment Coordinator (104024-0626)

Hand Operator

Sales Representative

Vehicle Technician

Associate Software Engineer

Laboratory & Ballistic Range Officer

Cleaning Operative

Laboratory Tech Analysis - Skilled Technician

General Labourer

Project Engineer

Vehicle Technician

Production Team Leaders

I want to receive the latest job alerts for customer engineering in coventry, eng

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