Office based customer service Work, Jobs in Coventry, West Midlands (with Salaries)

Customer Services Advisor Level 1
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Part-time
- English
- IT
- Communication skills
2d
Customer Services Advisor Level 2
Coventry City Council —Coventry
- £25,989 - £29,540 a year
- Full-time
- Customer service
- English
- IT
2d
Part Time Checkout Assistant
Selco —Coventry
- £12.85 an hour
- Part-time
- Employee assistance programme
- Employee discount
6d
Office Assistant
ISS Facility Services —Coventry
- £12.71 an hour
- Monday to Friday
- Microsoft Excel
- Customer service
- Human resources
3d
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
Customer Service Administrator
The Right Mortgage and Protection Network —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Referral programme
Quick apply
4d
Goods In Assistant
Selco —Coventry
- £12.85 an hour
- Full-time
- Employee assistance programme
- Employee discount
6d
Front of House - Night
Urbanbubble —Coventry
- £25,500 - £28,500 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
11d
Telecoms Order Processing & Customer Service
BEST 4 BUSINESS COMMUNICATIONS —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
- Gym membership
Quick apply
4d
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
3d
Customer Service Administrator (TRA)
The Right Advice —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
4d
Customer Service Representative
KES Lighting & Home —Bedworth
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Sick pay
Quick apply
Customer Services Coach
Coventry City Council —Whoberley
- £28,598 - £34,434 a year
- Full-time
- IT
- Communication skills
2d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Category Assistant
Hafele UK Ltd —Rugby
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2d
Fraud Officer - Coventry, Dudley, Ilkeston
Department for Work and Pensions —Coventry
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
4d
Part Time Admin Assistant
UK Security & Events Limited —Walsall
- £13 an hour
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
Security & CCTV Officer
Coventry Building Society —Coventry
- £40,000 a year
- 12 hour shift
- Customer service
- IT
- Financial services
3d
Customer Support Specialist
ExpenseIn —Birmingham
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
2d
Customer Service Advisor
ATM Group —Leicester
- £25,875 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Referral programme
Quick apply
12d

I want to receive the latest job alerts for office based customer service in coventry, west midlands

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

office based customer service jobs near coventry, west midlands

Customer Services Advisor Level 1

Coventry City Council -
Coventry

Apply Now

Job details

Part-time | Fixed term contract
£25,185 - £26,403 a year
2 days ago

Qualifications

English
IT
Communication skills

Full job description

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?

Customer Service Advisor Level 1 – 24 hours Part Time, Fixed Term until 24/03/2027 + 30 hours Part Time Fixed Term until 28/06/2027

Join our vibrant Customer Services team and be part of the heartbeat of our organisation!

We're recruiting for multiple exciting roles where you'll be the first point of contact for making a real difference in people's day. With supportive teams, flexible shifts between 8:30 and 17:00, and plenty of opportunities to grow your skills, there’s never been a better time to step into a fast-paced and rewarding environment. Ready to make your mark? We want to hear from you!

We have 2 part-time roles - so there's flexibility to suit your lifestyle. (Salary will be pro rata to the number of hours worked)

Adult Social Care : You will be answering customer enquiries in relation to adult social care; connecting Social Workers and customers upon request, completing adult social care referrals, recording, and passing accurate messages as required and signposting as appropriate.

You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a contact centre environment although training will be given.

Closing date is Midnight Wednesday 1st July 2026. Assessments will consist of a competency-based interview and a work-based role-play exercise. Interviews will take place week commencing 6th July 2026. If you aren’t sure or have some questions, we’d be happy to talk to you, call Lucy Rollins on 02476972916 or Aidan Dunne on 02476 977439 during office hours for an informal conversation.

We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016. We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer-facing roles.

Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Please note: Only some Customer Services Adviser Level 1 roles require a DBS, therefore some posts are exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

If you are interested in a Customer Services Adviser Level 1 role and do not wish to undertake a DBS we would still like to encourage you to apply.

Who are we looking for?

Care about delivering an excellent service to every internal and external customer
Excellent communication skills, confident in face to face, telephone and written activity
Ability to support a diverse customer base
Ability to deliver in a fast-paced environment
Ability to respond to change positively
To Be Flexible to the needs of the service
Good IT skills
An understanding of the range of services provided by the council.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at [email protected] or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact [email protected].

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

Members of the Armed Forces and veterans
Are currently in care or have previously been in care
If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Apply Now

Refine Your Search

office based customer service jobs in coventry, west midlands

Customer Services Advisor Level 1

Customer Services Advisor Level 2

Part Time Checkout Assistant

Office Assistant

Customer Service Advisor

Customer Service Administrator

Goods In Assistant

Front of House - Night

Telecoms Order Processing & Customer Service

Customer Service Advisor

Customer Service Administrator (TRA)

Customer Service Representative

Customer Services Coach

Customer Care Agent (Hybrid)

Category Assistant

Fraud Officer - Coventry, Dudley, Ilkeston

Part Time Admin Assistant

Security & CCTV Officer

Customer Support Specialist

Customer Service Advisor

I want to receive the latest job alerts for office based customer service in coventry, west midlands

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected