Building manager Work, Jobs in Coventry, Wmd (with Salaries)

Customer Resolution Officer
Midland Heart —Birmingham
- £39,637 a year
- Communication skills
8d
Assistant Site Manager (Secondary School)
Arden Multi Academy Trust —Solihull
- £26,824 - £29,540 a year
- Overtime
- Maintenance
- School
- Free parking
- Sick pay
Quick apply
13d
Young Carers Transition Lead
Carers Trust Heart of England —Coventry
- £28,250 a year
- Weekend availability
- Care experience
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Resident Engagement Officer
Extra Care —Coventry
- £37,500 a year
- Full-time
- Presentation skills
- Annual leave
- Life insurance
ABR Festival Marketing Manager
ABR Festival —Stratford-upon-Avon
- £40,000 - £45,000 a year
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
- Free parking
- Profit sharing
Quick apply
13d
Front of House Senior Receptionist x2 (111943-0826)
University of Warwick —Coventry
- £26,093 - £26,707 a year
- Management
- Databases
- Supervising experience
5d
Event Executive
Legends Global (Europe) —Coventry
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
- Cleaning
- Training & development
Quick apply
Project Support Officer - Health Access for Refugees Programme
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Organisational skills
- Communication skills
Regional Manager
Circles Network —Rugby
- £32,453.02 - £33,500.00 a year
- Full-time
- Experience working with individuals with disabilities
- Project management
- Team management
Quick apply
3d
Production Operator
PepsiCo —Coventry
- £37,704.78 a year
- 12 hour shift
- Computer literacy
- Maintenance
- Continuous improvement
Territory Manager
Avidity —Coventry
- Up to £29,000 a year
- Full-time
- Merchandising
- Time management
- Annual leave
- Sick pay
Facilities Manager
(CA) Campus Admin Team - Ashbrook —Coventry
- Full-time
- School
- Referral programme
Business Development Manager
C4 Logistics Ltd —Coventry
- £42,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Work from home
Quick apply
3d
General Manager
The Sparrow Hotel, Bar & Restaurant —Coventry
- £38,000 - £45,000 a year
- Full-time
- Bar
- Restaurant management
- Hotel
- Free parking
- Annual leave
Quick apply
Store Manager
Starbucks —Coventry
- £30,000 - £34,000 a year
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Quick apply
People & Culture Coordinator
KRS Executive —Coventry
- £35,000 - £45,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Contracts
- Free parking
- Annual leave
Quick apply
3d
Trainee Property Manager
Hunters Property Group —Solihull
- £29,928.18 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Health & wellbeing programme
Quick apply
2d
Marketing Executive
Haddonstone —Northampton
- Part-time
- Hybrid work
- CRM software
- Social media management
- Analytics
- Free parking
- Health & wellbeing programme
Quick apply
12d
Branch Manager
REXEL —Coventry
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply

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Customer Resolution Officer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£39,637 a year
8 days ago

Qualifications

Client engagement
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

This is an exciting time to join our Customer Resolution service and play a key role in delivering positive outcomes for our tenants and customers. Working within a team as a Customer Resolution Officer, you'll take ownership of complaints from receipt through to resolution, looking beyond the immediate issue to understand what has happened, establish root causes and identify what we can learn and do differently.

The Role

We see complaints as an important opportunity to listen to our tenants, understand their experiences and make sure we get things right. We want every tenant who raises a complaint to feel heard, treated with empathy and confident that someone is taking ownership of their concerns.

As a Customer Resolutions Officer you'll manage a caseload, working closely with colleagues across Midland Heart to investigate complaints thoroughly and impartially, ensuring we deliver an accessible, fair and effective service that meets the requirements of the Housing Ombudsman's Complaint Handling Code and, importantly, delivers for our tenants.

You'll also play an important role in identifying root causes, trends and service failures, using complaint insight to support learning and meaningful service improvement.

Responsibilities include, but aren't limited to:
Own both stage 1 and stage 2 complaints from receipt to resolution, leading thorough, impartial and evidence-based investigations and delivering timely outcomes in line with the Housing Ombudsman's Complaint Handling Code.

Listen empathetically to tenants, understand their experience and identify remedies to resolve concerns where appropriate.

Collaborate across teams to gather evidence, challenge where necessary and establish root causes, identifying trends, service failures and learning that can prevent repeat complaints.

Manage enquiries from MPs, Councillors, the Executive Team and the Housing Ombudsman Service, coordinating information, preparing clear responses and ensuring actions and deadlines are met.

Maintain accurate records and share insights, case studies and learning with the Customer Resolution Manager and relevant teams, to support service improvements and better tenant outcomes.

Our ideal candidate? You'll be an experienced complaints, customer resolution or customer service professional who understands the importance of listening to people, taking ownership and finding solutions. Your CV and cover letter will demonstrate:

Experience of complaint handling, ideally within a regulated environment and with knowledge of the Housing Ombudsman's Complaint Handling Code.

The organisation, resilience and accountability to manage a high-volume caseload, including complex and challenging complaints.

Strong investigation and problem-solving skills, with the ability to gather and evaluate evidence, establish root causes, identify appropriate remedies and make fair, balanced decisions.

Excellent communication and relationship-building skills, evidencing experience of working across teams, constructively challenging where necessary and producing clear, accurate and empathetic written responses.

Please be advised that, due to the high-profile nature of this role, you will need to be prepared to work on-site a minimum of 3 days per week.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? Please see a link to the Role Profile below. Applying is easy - simply register on our candidate portal and submit your CV and Cover Letter.

Applications provisionally close at midnight on Sunday 30 th August . Please be advised that we reserve the right to close applications prior to this date, dependant on the volume of applications received.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

building manager jobs in coventry, wmd

Customer Resolution Officer

Assistant Site Manager (Secondary School)

Young Carers Transition Lead

Resident Engagement Officer

ABR Festival Marketing Manager

Front of House Senior Receptionist x2 (111943-0826)

Event Executive

Hygiene Manager

Project Support Officer - Health Access for Refugees Programme

Regional Manager

Production Operator

Territory Manager

Facilities Manager

Business Development Manager

General Manager

Store Manager

People & Culture Coordinator

Trainee Property Manager

Marketing Executive

Branch Manager

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