Customer experience specialist Work, Jobs in Coventry, Wmd (with Salaries)

Marketing and Events Coordinator
Association For Specialist Fire Protection —Coventry
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Sick pay
Quick apply
10d
Project Coordinator
Servicom (High Tech) Ltd —Redditch
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Service Agent
Northgate Vehicle Hire —Coventry
- £28,168 a year
- Customer service
- Communication skills
- Employee discount
Quick apply
Pharmacy Dispenser
Dispensing Centre Ltd —Coventry
- £25,396.80 - £29,000.00 a year
- Overtime
- Medication administration
- Social media management
- English
- Employee discount
Quick apply
Customer Service Specialist
Yü Group —Leicester
- £26,228 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customs Clearance Agent
C4 Logistics Ltd —Tile Hill
- £33,000 - £37,000 a year
- Overtime
- In-person
- Negotiation
- Bereavement leave
Quick apply
2d
Operations Co-ordinator
TMC Distribution Ltd —Coalville
- From £35,000 a year
- 8 hour shift
- Customer service
- Analysis skills
- Organisational skills
Quick apply
7d
Finance Assistant (part-time)
C4 Logistics Ltd —Tile Hill
- £28,000 a year
- Part-time
- QuickBooks
- In-person
- Free parking
Quick apply
4d
Sales Assistant - UNIQLO Bullring
Fast Retailing —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
New Business Adviser
Crystal Specialist Finance —Tamworth
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
3d
Marketing Manager
Cameo —Leicester
- £40,000 - £45,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Life insurance
Quick apply
Parts Assistant
The Vella Group —Coventry
- £29,724.50 a year
- Full-time
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Logistics and Inventory Co-ordinator
The Manufacturing Technology Centre —Coventry
- £30,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
3d
Field Sales Representative
Transfer Multisort Elektronik —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
Quick apply
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
12d
Vehicle Admin and Sales Coordinator
25seven Campers Ltd —Bromsgrove
- £24,784.50 - £28,000.00 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Digital Marketing Specialist (Entry Level)
Dove Home Care Agency Ltd —Solihull
- £28,000 - £30,000 a year
- Full-time
- Social media management
- Customer service
- Microsoft Office
- Annual leave
Quick apply
2d

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customer experience specialist jobs near coventry, wmd

Marketing and Events Coordinator

Association For Specialist Fire Protection
Coventry

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
10 days ago

Benefits

Free parking
Company pension
Company events
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Email marketing
Microsoft Excel
Microsoft Outlook
GCSE
English
Microsoft Office
Administrative experience
Canva
Organisational skills
Video editing
Communication skills
Marketing
Time management

Full job description

Job purpose

The Marketing & Events Coordinator is responsible for supporting the delivery of ASFP’s year-round events programme, including webinars, CPDs, conferences, and industry events.

The role focuses on the end-to-end coordination of events, from marketing campaigns and delegate sales through to booking, administration, and onsite delivery.

The postholder will play a key role in increasing event attendance, enhancing delegate experience, and supporting revenue generation, while ensuring all activities align with the ASFP brand and mission.

Key Responsibilities

A. Event Marketing & Promotion

· Plan and deliver marketing campaigns for ASFP events across email, website, and social media.

· Create and schedule promotional content including event listings, email campaigns, and social posts.

· Maintain and update event pages on the ASFP website and events platform.

· Work with the marketing team to ensure consistent branding and messaging across all event communications.

· Support the development of promotional materials including graphics, brochures, and presentations.

B. Delegate Sales & Bookings

· Manage event bookings from initial enquiry through to confirmation.

· Process registrations, payments, and invoicing in line with ASFP procedures.

· Monitor booking levels and proactively support sales activity to achieve attendance targets.

· Handle delegate queries in a professional and timely manner.

· Maintain accurate records within CRM and event management systems.

C. Event Coordination & Delivery

· Coordinate all logistical aspects of events including venues, virtual platforms, speakers, and materials.

· Liaise with internal teams, speakers, sponsors, and external suppliers.

· Prepare delegate lists, joining instructions, and event packs.

· Provide onsite or virtual event support, ensuring smooth delivery and high-quality experience.

· Assist with post-event follow-up including feedback surveys and reporting.

D. Data, Reporting & Continuous Improvement

· Track event performance including attendance, engagement, and revenue.

· Support reporting on marketing campaign effectiveness and conversion rates.

· Maintain accurate event data and mailing lists in CRM systems.

· Identify opportunities to improve processes, attendance, and delegate experience.

E. General Marketing Support

· Assist with wider marketing activities where required, including website updates, email campaigns, and content creation.

· Support the delivery of ASFP campaigns that promote training, membership, and industry initiatives.

· Contribute to maintaining a consistent and professional ASFP brand across all activities.

Authorised to:

· Update event listings and marketing content on ASFP systems.

· Issue event-related communications to members and prospects.

· Manage bookings and delegate communications within defined processes.

Basic competency requirements

· GCSE (or equivalent) in English and Maths.

· Experience in a marketing, events, or administrative role (minimum 1–2 years preferred).

· Strong organisational and time management skills.

· Excellent written and verbal communication skills.

· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

· Experience with CRM systems and/or event platforms (desirable).

· Familiarity with email marketing tools and social media platforms.

· Proficiency with Canva (necessary) and video editing platforms including Descript (Ideal)

· Some experience with Adobe Suite - training will be provided where required

· Experience filming and editing video (at a beginner level)

· Ability to manage multiple tasks and deadlines in a fast-paced environment.

ASFP competency requirements (training provided if required)

· ASFP Introduction to Passive Fire Protection

· IFE Level 2 Certificate in Passive Fire Protection

· Use of Nucleus Digital Platforms

· Internal systems and processes (e.g. ExpenseIn)

Key Performance Indicators (KPIs)

· Event attendance numbers and conversion rates

· Revenue generated from events

· Timely and accurate event delivery

· Delegate satisfaction and feedback scores

· Accuracy and quality of event communications

· Growth in engagement across event marketing campaigns

Person Specification Essential

· Highly organised with strong attention to detail

· Proactive and able to manage multiple events simultaneously

· Confident communicator with a customer-focused approach

· Ability to work independently and as part of a team

· Willingness to travel and support events as required

Desirable

· Experience delivering events (in-person and/or virtual)

· Experience working in a membership organisation or not-for-profit

· Knowledge of CRM/email marketing systems

· Interest in construction, fire safety, or built environment sectors

Salary & Benefits

· Salary circa £25,000 to £30,000

· Supportive and collaborative working culture

· Opportunities for professional development and training

· Pension contribution

· Holiday allowance (plus bank holidays)

· Opportunity to attend and support sector-leading industry events

· Full Time 35 Hours Per Week

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Private medical insurance
Sick pay

Application question(s):

Are you willing to travel and support events as required?
Are you located in Coventry?

Education:

GCSE or equivalent (required)

Experience:

marketing, events, admin role: 2 years (required)

Language:

Fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in coventry, wmd

Marketing and Events Coordinator

Project Coordinator

Customer Service Agent

Pharmacy Dispenser

Customer Service Specialist

Customs Clearance Agent

Operations Co-ordinator

Finance Assistant (part-time)

Sales Assistant - UNIQLO Bullring

New Business Adviser

Marketing Manager

Parts Assistant

Customer Service Specialist

Catalogue Controller

Logistics and Inventory Co-ordinator

Field Sales Representative

Customer Account Specialist

Vehicle Admin and Sales Coordinator

Training and Implementation Consultant (Aftersales Specialist)

Digital Marketing Specialist (Entry Level)

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