Incident manager Work, Jobs in Coventry (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Team management
Senior Manager - IT Shared Service (Major Incident)
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Microsoft Office
- Team management
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
- Cleaning
- Training & development
Quick apply
Major Incident Management Lead
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
Major Incident Management Lead
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
Food Safety and Compliance Manager (12 month FTC)
PepsiCo —Coventry
High Value Goods Manager
Evri —Coventry
- £41,000 - £45,500 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
2d
Support Controller
Network Rail —Rugby
- £66,113 a year
- Weekend availability
- Annual leave
- Employee discount
14d
Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
7d
Assistant Operations Manager
Unite Students —Coventry
- Sales
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
Cleaning Operations Manager
SPACE CLEANERS NUNEATON FRANCHISE LTD —Nuneaton
- £41,700 a year
- Full-time
- Hybrid work
- Schematics
- Maintenance
- English
- Free parking
Quick apply
9d
Operations Manager
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Continuous improvement
- Team management
- Computer skills
7d
HSE Manager
Sigma Components Limited —Hinckley
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Compliance Officer - Trees and Landscapes
Beechwood Trees and Landscapes Ltd —Coventry
- £36,420.00 - £41,955.76 a year
- Full-time
- Administrative experience
- Bachelor's degree
- Recruiting
- Free parking
Quick apply
Governance and Reporting Manager
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Analysis skills
- No degree
- Organisational skills
- Free parking
- Annual leave
Quality Manager
Sense —Birmingham
- £45,946 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
12d
Care Hub Service Manager
Rethink Mental Illness —Coventry
- £37,406 - £45,384 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
8d
Senior Manager, Operational Technology
Saputo Inc. —Nuneaton
- Full-time
- Continuous improvement
- Leadership
- Free parking
- Employee discount
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —Leicester
- Continuous improvement
- Recruiting
- Budgeting
Regional QHSE Manager
XPO Logistics —Northampton
- £50,000 - £51,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Employee discount
Quick apply

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Senior Manager - IT Shared Service (Major Incident)

The Co-operative Bank -
Coventry

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

ITIL Certification
Stakeholder liaison
DevOps
IT service management
Microsoft Office Suite
Microsoft Office
Team management
Agile
Major incident coordination
Leadership
Banking

Full job description

About the role
Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.
About you
You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:
- Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
- Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
- Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
- Experience working with complex, always-on technology estates and third-party service providers.
- Demonstrated experience producing executive-grade operational insight and reporting.
- Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
- ITIL Foundation with further qualification in one or more relevant ITIL process.
- Working understanding of Agile Ceremonies and DevOps Techniques.
- Essential experience of working in a complex, pressurised production environment in the Banking industry
- Use of Microsoft Office Products
Experience in these areas would be helpful:
- Public Cloud, Customer-facing and member-facing systems, Infrastructure experience
Full-time 35 hours
About us
If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]
This is a permanent role and is at M3 Senior Manager grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Apply Now

Refine Your Search

incident manager jobs in coventry

Senior Manager - IT Shared Service (Major Incident)

Senior Manager - IT Shared Service (Major Incident)

Hygiene Manager

Major Incident Management Lead

Major Incident Management Lead

Food Safety and Compliance Manager (12 month FTC)

High Value Goods Manager

Support Controller

Customer Experience Manager

Assistant Operations Manager

Cleaning Operations Manager

Operations Manager

HSE Manager

Compliance Officer - Trees and Landscapes

Governance and Reporting Manager

Quality Manager

Care Hub Service Manager

Senior Manager, Operational Technology

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Regional QHSE Manager

I want to receive the latest job alerts for incident manager in coventry

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