Customer service representative Work, Jobs in Coventry Cv5 (with Salaries)

CSR
HSBC Global Services Limited —Coventry
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Customer Support Advisor
Cambridge University Press & Assessment —Coventry
- £24,900 - £28,650 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Pharmacy Customer Services Assistant
PM Care Online Ltd —Coventry
- £14 an hour
- Full-time
- Bilingual
- Spanish
- English
Quick apply
14h
Customer Service Representative
Kite Packaging —Coventry
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
14d
Customer Support Advisor
The Right Mortgage and Protection Network —Solihull
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Customer Support Representative
Camozzi Automation Ltd —Nuneaton
- From £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Customer Service Advisor
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- Time management
- Free parking
- Annual leave
Quick apply
2d
Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
2d
Customer Digital Service Advisor
AAH Pharmaceuticals —Warwick
- £26,225.45 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
3d
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
2d
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Customer Service Advisor
Unipart —Nuneaton
- £30,000 a year
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Customer Service/Sales Assistant
Growth —Birmingham
- £490 - £650 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
1d
Customer Service Advisor
Shine Repair —Swadlincote
- £26,436.80 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Store discount
- Annual leave
Quick apply
11h
Retail Customer Service Assistant
bp Retail —Budbrooke
- £13.45 an hour
- Full-time
- Café
- Annual leave
- Employee assistance programme
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Advisor
BCA —Birmingham
- £27,135.24 a year
- Customer service
- IT
- Communication skills
Quick apply
1d
Customer Services Assistant
OurCoop —Lichfield
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
1d
Customer Service Advisor
Barclays —Leamington Spa
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance

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CSR

HSBC Global Services Limited -
Coventry

Apply Now

Job details

Full-time
From £25,000 a year
9 days ago

Benefits

Matching gift scheme
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Apply Now

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customer service representative jobs in coventry cv5

CSR

Customer Support Advisor

Pharmacy Customer Services Assistant