Customer service manager Work, Jobs in Cowling, Nyk (with Salaries)

Service Delivery Manager
Kone —Keighley
- Full-time
- Hybrid work
- Management
- Salesforce
- English
13d
Branch Manager
Screwfix —Barnoldswick
- Up to £34,100 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Customer Services Team Leader
Aire Valley Consultancy Limited —Shipley
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
7d
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
13d
Store Manager
EG On The Move Ltd —Skipton
- £31,500 - £33,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
4d
Customer Success Team Manager
thebigword —Leeds
- Up to £48,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
Quick apply
7d
Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
8d
Regional Service Manager
Sodexo —Leeds
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
14d
SPAR Threshfield - Assistant Store Manager
James Hall & Co Ltd —Skipton
- Full-time
- Management
- Supervising experience
- Communication skills
- Employee discount
- Life insurance
Quick apply
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Customer Service Manager
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Assistant Office Manager
Lost Earth Adventures —Settle
- £30,000 a year
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Team Leader
EG On The Move Ltd —Colne
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
5d
Handover Manager
Big Motoring World —Leeds
- £31,466 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
4d
Customer Relationship Manager
PHSGroup —Leeds
- £30,000 - £32,000 a year
- Organisational skills
- IT
- Communication skills
Customer Service Manager - Nottingham Area
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Assistant Manager
Wickes —Colne
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Store Manager - Convenience - Colne
Morrisons —Colne
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Leeds
- Full-time
- Management
- Bachelor's degree
- Leadership
12d
Customer Success Manager - B2B
Core Telecom —Leeds
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
6d

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Service Delivery Manager

Kone -
Keighley

Apply Now

Job details

Full-time
13 days ago

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

Management
Salesforce
English
Microsoft Office
IT
Leadership
Communication skills

Full job description

Purpose

Service Delivery Manager evaluates, develops, and leads one of the Service Delivery teams to ensure that the organization’s strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets.

Service Delivery Manager develops customer centricity and ensures operational excellence in their team.

Responsibilities & Key Activities

General Manager responsibilities

People management e.g., setting targets, conducting development plan discussions for team members
Facilitates information sharing and creates collaborative working environment
Drives competence development in the team
Drives behavior to represent KONE as one team towards the customer
Monitors and leads the performance and KPI adherence of the team
Uses data to bring forward ideas to improve customer experience and operational efficiency
Keeps an eye on short and long-term development

Analyse, organise and optimise Teams operations

Ensures team’s compliance with company policies
Manages the team’s operation within budget
Ensures processes are followed according to defined global processes
Understands and keeps updated on teams’ systems
When relevant to the team, ensures emergency/contingency/crisis* recovery plans are in place and conducts periodic drills
Implements and ensure proper working of new tools/processes/system
Meets KPI targets

Manage Team members

Ensures hiring of competent resources
Ensures new colleagues are properly onboarded and trained before performing their activities
Ensures continuous improvement of skill levels through training, coaching, or similar
Creates a friendly and desirable working environment to maximise turnover rate

Customer Management

Ensures complaints are promptly replied to and followed up

Entry Requirements

Proven leadership and managerial experience, including coaching, motivation, and team development
Experienced Service Management professional
Customer-focused, service-oriented mind-set
Experience in process development and implementation of new practices
Good technical experience
IT literacy. Fluent in MS Office, Excel, and Word skills. SAP & Salesforce knowledge preferable.

Good communication skills in both written & spoken English.

What KONE can offer:

We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, Car, Dental Insurance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

Apply Now

Refine Your Search

customer service manager jobs in cowling, nyk

Service Delivery Manager

Branch Manager

Customer Services Team Leader

Service Delivery Manager

Store Manager

Customer Success Team Manager

Customer Experience Lead

Regional Service Manager

SPAR Threshfield - Assistant Store Manager

CRM Manager

Customer Service Manager

Assistant Office Manager

Team Leader

Handover Manager

Customer Relationship Manager

Customer Service Manager - Nottingham Area

Assistant Manager

Store Manager - Convenience - Colne

Area Manager, Customer Fulfillment

Customer Success Manager - B2B

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