Unit manager Work, Jobs in Cradley Heath (with Salaries)

Patient Experience Facilitator
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
4d
Offender Management Officer
West Midlands Police —Birmingham
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quality Manager / Quality Engineer
ATB Special Products Limited —Cradley Heath
- £37,000 - £47,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
- Free parking
- Bereavement leave
Quick apply
14d
Airfield Supervisor
Birmingham Airport —Birmingham
- £51,892 a year
- Team management
- Leadership
3d
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
10d
Emergency Preparedness, Resilience and Response (EPRR) Manager
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £57,528 - £64,750 a year
- Full-time
4d
Deputy Store Manager
Edikted —Birmingham
- Full-time
- Management
- Sales
- Customer service
Quick apply
Network Youth Services Lead
St John Ambulance —St. John
- Leadership
Store Manager
Edikted —Birmingham
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Senior Project Manager
Equans —Worcester
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Family Services Contact Centre Agent 2
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
7h
Receptionist - Dudley and Sandwell PDU
HM Prison & Probation Service —Dudley
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
3d
Activities Manager
David Lloyd Clubs —Bromsgrove
- Customer service
- Team management
- Training & development
- Employee discount
3d
Stores Person
Diamond Bus —Tividale
- Full-time
- Computer literacy
- Computer skills
- Communication skills
AVT Training Manager
Walsall Healthcare NHS Trust —Walsall
- £49,387 - £56,515 a year
- Full-time
- Training & development
- Communication skills
3h
Assistant Team Manager
Walsall Council —Walsall
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- English
- Team management
- Annual leave
- Flexitime
People Development Manager
Veolia ES (UK) Limited —Cannock
- From £45,000 a year
- Hybrid work
- Analysis skills
- Project management
- Education
- Annual leave
- Employee discount
Quick apply
5d
Clinical Trial Coordinator (108848-0726)
University of Warwick —Coventry
- £31,236 - £34,610 a year
- University
- No degree
- Communication skills
11d
Non-Executive Director (Clinical)
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- Part-time
- Continuous improvement
5d
Strategy Manager
Ormiston Academies Trust —Birmingham
- £55,000 - £65,000 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Annual leave
- Employee discount

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Patient Experience Facilitator

The Royal Orthopaedic Hospital NHS Foundation Trust -
Birmingham

Apply Now

Job details

Full-time
£32,073 - £39,043 a year
4 days ago

Qualifications

Complaint handling
Data management
Patient-centred care

Full job description

We are looking for a dynamic, empathetic, and highly organised individual to join our Patient Experience Team as a Facilitator on a fixed-term basis to cover maternity leave. This pivotal role ensures that patients, families, and carers feel heard, supported, and empowered throughout their healthcare journey.

As Patient Experience Facilitator, you will lead the coordination of complaints and PALS enquiries, ensuring they are managed with compassion and resolved within agreed timeframes. You will contribute to key patient experience initiatives, oversee statutory surveys such as the Friends and Family Test, and help drive service improvements informed by patient feedback.

Working collaboratively with clinical teams, senior leaders, and external partners, you will ensure that patient insights are translated into meaningful action. The role also includes data management, governance reporting, and representing the patient voice at divisional meetings.
This is a rewarding opportunity to influence how care is delivered across the Trust. If you are passionate about patient-centred care, thrive in a fast-paced environment, and excel in communication and coordination, we encourage you to apply.

Handling Complaints & Concerns: Ensures that patient complaints and PALS (Patient Advice and Liaison Service) contacts are acknowledged, investigated, and resolved within policy timeframes.
Tracking Feedback: Monitors trends in patient experience data, such as Friends and Family Test results and national surveys, to identify areas for improvement.
Driving Service Improvement: Supports action plans based on feedback, ensuring timely follow-up and escalation of unresolved issues.
Governance & Reporting: Attends divisional meetings, contributes to regulatory submissions (e.g. CQC), and maintains accurate records using systems like Ulysses.
Engagement & Inclusion: Promotes involvement of diverse patient groups, supports volunteering initiatives, and helps implement strategies for engagement and equality.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

please see attached JD/PS

Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.

Apply Now

Refine Your Search

unit manager jobs in cradley heath

Patient Experience Facilitator

Offender Management Officer

Quality Manager / Quality Engineer

Airfield Supervisor

Senior Customer Service Advisor

Emergency Preparedness, Resilience and Response (EPRR) Manager

Deputy Store Manager

Network Youth Services Lead

Store Manager

Senior Project Manager

Family Services Contact Centre Agent 2

Receptionist - Dudley and Sandwell PDU

Activities Manager

Stores Person

AVT Training Manager

Assistant Team Manager

People Development Manager

Clinical Trial Coordinator (108848-0726)

Non-Executive Director (Clinical)

Strategy Manager

I want to receive the latest job alerts for unit manager in cradley heath

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