Customer service manager Work, Jobs in Craigavon, Arm (with Salaries)

Venue & Customer Experience Lead
The Rink Sports Arena & Multipurpose Centre —Craigavon
- £22,000 - £24,500 a year
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
1d
Floor Manager
B&M Retail —Craigavon
- £27,873 a year
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount
Account Manager
LKQ Corporation —Portadown
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
Operations Manager
Yellowcom Ltd —Belfast
- £40,000 - £50,000 a year
- Full-time
- Management
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
TEAM MANAGER
Primark —Belfast
- £33,189 a year
6d
Centre Principal Toyota & General Manager Portadown
Shelbourne Motors —Portadown
- Monday to Friday
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
1d
Head of Sales
Environmental Products & Services —Newry
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
- Free parking
- Relocation assistance
Quick apply
13d
Customer Services Coordination Manager
Spirit AeroSystems —Belfast
- £51,300 a year
- Engineering
- Bachelor's degree
- Business
- Free parking
- Employee assistance programme
7d
Aftersales Manager
Shelbourne Motors —Portadown
- Driving
- Leadership
- Free parking
- Annual leave
2d
Business Development Manager (BDM) - Lisburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Lisburn
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Services Coordination Manager
Boeing —Belfast
- £51,300 a year
- Engineering
- Bachelor's degree
- Business
- Free parking
- Employee assistance programme
7d
Store Manager - Full Time
GUESS —Banbridge
- Full-time
- Management
- Travel
- In-person
- Free parking
- Store discount
Quick apply
9d
Nissan Sales Manager
Shelbourne Motors —Portadown
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
- Employee discount
12d
Customer Experience Manager
Dunelm —Newtownabbey
- £33,313 a year
- Weekend availability
- Management
12d
Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry
EY —Belfast
- Computer Science
- Agile
- Business
Deputy Manager
Home Bargains —Armagh
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Programme Director - EnAble (EA One Replacement)
Education Authority —Armagh
- £80,581 - £88,908 a year
- Full-time
- ERP systems
- Continuous improvement
- IT
8d
Guest Services Manager
Aloft Hotel & Residence Inn Belfast —Belfast
- Weekend availability
- Hotel
- Supervising experience
- Human resources
Quick apply
Assistant Store Manager (Full-Time)
Pandora Jewelry —Belfast
- £31,725 - £38,400 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry
EY —Belfast
- Computer Science
- Agile
- Business

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Venue & Customer Experience Lead

The Rink Sports Arena & Multipurpose Centre
Craigavon

Quick apply

Job details

Permanent | Part-time
£22,000 - £24,500 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

Hospitality
Management
Customer service
Shift management
Supervising experience
First Aid Certification
Retail management
Leadership

Full job description

Overview
We are looking for someone with strong hospitality, customer service or venue operations experience who enjoys leading people, maintaining high standards and ensuring customers have a fantastic experience.

This is not a sports development role. You do not need a background in sport or roller skating to succeed.

If you have experience managing shifts, motivating teams, maintaining standards and creating positive customer experiences, we'd love to hear from you.

Success in this role is achieved through leading and developing the team, maintaining high standards, and creating great customer experiences — not by doing everything yourself.

As Venue Lead, you will be responsible for the smooth day-to-day operation of The Rink, ensuring our customers receive outstanding service and our team delivers consistently high standards.

You will lead part-time staff and Duty Supervisors, oversee busy public skating sessions and birthday parties, and ensure the venue remains clean, organised, safe and welcoming.

You will be supported by a team of Duty Supervisors and part-time staff and will have responsibility for ensuring operational standards are consistently achieved across the venue.

This is a hands-on role where you'll be visible, approachable and actively involved in the operation.

---------------------------------------------------------------------------------

Responsibilities

Customer Experience

Lead the delivery of exceptional customer experiences.
Ensure all visitors receive a warm, friendly and professional welcome.
Handle customer feedback and resolve issues positively and effectively.
Support the successful delivery of public skating sessions, birthday parties and events.

Team Leadership

Lead, support and motivate a team of part-time staff and Duty Supervisors.
Create a positive team culture built on respect, accountability and excellent service.
Support recruitment, induction and ongoing training.
Ensure staff understand and consistently meet expected standards.
Hold team members accountable for performance and completion of assigned duties.

Operational Standards

Ensure the venue is clean, safe and well-presented at all times.
Monitor and enforce operational procedures, cleaning standards and health & safety requirements.
Carry out venue checks and operational inspections.
Ensure opening and closing procedures are completed correctly.
Maintain a culture where standards are consistently achieved through the team.

Administration & Coordination

Assist with staff rotas and scheduling.
Support booking administration and operational planning.
Complete operational reports and cash reconciliation processes.
Work closely with the CEO to ensure smooth venue operations and excellent customer experiences.

About You

We are looking for someone who:

Has a minimum of 3 years' experience in a supervisory, team leader or management role.
Has experience leading teams in a customer-facing environment.
Enjoys helping people succeed and creating positive team cultures.
Is confident maintaining standards and holding people accountable when required.
Is comfortable addressing performance issues and ensuring standards are consistently maintained through the team.
Takes pride in delivering excellent customer experiences.
Is organised, reliable and able to work independently.
Leads calmly and positively under pressure.

Ideal Backgrounds

Candidates may come from:

Hospitality
Hotels
Restaurants
Family entertainment centres
Visitor attractions
Cinemas
Retail management
Events and venue operations

Experience in sport or leisure is welcome but not essential.

Working Pattern

This role is primarily based around our busiest operating periods and customer-facing activities.

The role is typically worked across:

Wednesday to Friday afternoons/evenings
Saturdays
Sundays

The venue is generally closed on Mondays, and Tuesday working is only occasionally required depending on bookings and seasonal demand.

School holiday periods are some of our busiest and most exciting times, and additional paid hours are typically available during these periods.

Flexibility is important, as our busiest times are often when families and communities are enjoying their leisure time.

Pay: £22,000.00-£24,500.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Describe a time when you had to address poor performance or standards within a team. What did you do and what was the outcome?
Which statement best describes your management style?

A) I prefer to complete tasks myself to ensure they are done correctly.

B) I train staff, set expectations and regularly check standards.

C) I trust staff to manage themselves once trained.

Are you available to work weekends on a regular basis?

Experience:

supervising or managing staff: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in craigavon, arm

Venue & Customer Experience Lead

Floor Manager

Account Manager

Operations Manager

TEAM MANAGER

Centre Principal Toyota & General Manager Portadown

Head of Sales

Customer Services Coordination Manager

Aftersales Manager

Business Development Manager (BDM) - Lisburn - Circa 41k Package - 53k OTE Uncapped

Customer Services Coordination Manager

Store Manager - Full Time

Nissan Sales Manager

Customer Experience Manager

Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry

Deputy Manager

Programme Director - EnAble (EA One Replacement)

Guest Services Manager

Assistant Store Manager (Full-Time)

Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry

I want to receive the latest job alerts for customer service manager in craigavon, arm

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