Customer experience specialist Work, Jobs in Cranfield, Bdf (with Salaries)

Service Coordinator/Service Scheduler
DJB Labcare Ltd —Newport Pagnell
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Administrator
Ideal Personnel & Recruitment Solutions Limited —Cranfield
- £14 an hour
- Temporary
- Microsoft Outlook
- Customer service
1d
Customer Support Specialist
Tanner Pharma Group —Redbourn
- £24,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Sick pay
Quick apply
11d
Digital Marketing Specialist
Empowered Brands Limited —Milton Keynes
- £45,000 a year
- Full-time
- Hybrid work
- CRM software
- AI
- Marketing
- Free parking
- Work from home
Quick apply
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Delivery Scheduler
Instinctive —Bedford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Organisational skills
Quick apply
2d
Training Specialist
Mercedes-Benz —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Front of House, Marketing & Business Development Assistant
Axon Health Ltd —Northampton
- From £24,420 a year
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
10d
Grounds Maintenance Worker
One Group Services —Bedford
- From £26,000 a year
- Full-time
- Maintenance
- Driving
- In-person
- Free parking
Quick apply
8d
Internal Fleet Account Executive
Arnold Clark —Milton Keynes
- £27,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
10d
Customer Service Administrator
GAP Group —Milton Keynes
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Customer Service Agent
Northgate Vehicle Hire —Milton Keynes
- £28,734 a year
- Customer service
- Employee discount
Quick apply
3d
Senior Application Support Consultant
Symology Ltd —Dunstable
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Free parking
- Profit sharing
Quick apply
4d
Digital Marketing Executive
FIXRA —Hemel Hempstead
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- No experience needed
- Communication skills
- Marketing
- Free parking
- Flexitime
Quick apply
11d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Customer Champion
Tapi —Bedford
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
5d
Marketing Manager
FIXRA —Hemel Hempstead
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- No experience needed
- Marketing
- Free parking
- Flexitime
Quick apply
11d
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Embroiderer & Vinyl Specialist Supervisor
ClotheMe —Milton Keynes
- £14 an hour
- Part-time
- English
- Organisational skills
- Warehouse experience
- Free parking
Quick apply
MOBILITY SPECIALIST SALES
COMFORT HOMECARE MOBILITY SUPERSTORE —Shefford
- From £28,000 a year
- Full-time
- Customer service
- Driving
- Travel
Quick apply
11d

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Service Coordinator/Service Scheduler

DJB Labcare Ltd
Newport Pagnell

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
4 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Annual leave
On-site parking

Qualifications

Logistics
ISO 9001
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

Join a Long-Established Family Business

We are a family-owned engineering business with over 30 years of experience providing servicing, calibration and support for medical equipment throughout the UK.

Known and respected within our specialist field, we have built our reputation on technical expertise, customer service and long-term relationships with our customers. As our business continues to grow, we are looking for a Service Coordinator to become a key part of our operations team.

This is an important role at the heart of the business. You will be the central point of contact for all service activity, coordinating engineers, supporting customers and ensuring jobs are delivered efficiently from enquiry through to completion.

We are looking for someone who enjoys organisation, takes pride in keeping things running smoothly and can confidently manage multiple priorities without losing sight of the bigger picture.

The Role

Supporting a team of field-based Service Engineers operating nationwide, you will coordinate service work, manage schedules and ensure customers receive a professional and responsive service.

You will be the person who knows what is happening across the Service Department at any given time, maintaining oversight of ongoing work while ensuring important details are never missed.

This is a varied position within a specialist business where you will be trusted to take ownership and become a valued member of the team.

Key Responsibilities

Planning and scheduling service visits for field-based Service Engineers
Managing engineer diaries, travel arrangements, tools and equipment requirements
Updating and maintaining the service calendar and workload schedule
Acting as the primary point of contact for all service-related enquiries
Responding professionally to customer telephone and email enquiries
Processing service orders and maintaining accurate records
Providing administrative and logistical support to Service Engineers
Liaising with customers, suppliers and internal departments to ensure smooth service delivery
Monitoring outstanding work and helping maximise engineer utilisation
Ensuring service reports, calibration certificates and invoices are issued promptly
Assisting with spare parts administration and stock management
Identifying and implementing improvements to service processes and procedures

About You

You will be highly organised, proactive and able to remain calm when priorities change.

You will enjoy working in a role where no two days are exactly the same and where your ability to stay organised and think ahead genuinely makes a difference to the business.

The successful candidate will be comfortable managing multiple ongoing tasks, maintaining an overview of service activities and ensuring nothing falls through the cracks.

Essential Skills & Experience

Excellent organisational and time management skills
Strong administrative skills and attention to detail
Ability to manage competing priorities and changing demands
Strong communication skills with the confidence to engage professionally with customers, engineers and colleagues
Ability to ask questions, seek clarification and raise concerns promptly when required
Comfortable working independently whilst keeping relevant people informed of progress, issues and priorities
Comfortable working with multiple computer systems simultaneously, including scheduling, administration and customer service platforms
Ability to quickly learn new software and processes
Capable of maintaining accurate records and information across different systems
Ability to work independently and take ownership of responsibilities

Desirable Skills & Experience

Experience coordinating field service engineers
An understanding of ISO 9001:2015 and ISO 17036:2017 would be advantageous but not essential
Previous experience in a Service Coordinator, Service Scheduler, Service Administrator, Operations Coordinator, Planning or similar role

Personal Qualities

Highly organised and methodical
Forward-thinking and proactive
Calm under pressure
Strong problem-solving skills
Reliable and dependable
Positive and professional attitude
Team player with a willingness to support colleagues

What We Offer

Salary of £28,000 - £32,000 depending on experience
Monday to Friday working hours, 9:00am - 5:00pm
No weekends or shift work
20 days annual leave, increasing by 1 day per year of service up to 25 days
Additional Christmas office closure period which is not deducted from your annual leave entitlement
Free on-site parking
Stable long-term employment with a well-established business
Supportive and friendly family-run working environment
Opportunity to play a key role within a respected specialist company

If you enjoy organising, planning and keeping multiple moving parts running smoothly, and are looking for a long-term opportunity within a successful and established business, we would love to hear from you.

Application Requirement

To help us assess your application, please include a short covering note with your CV outlining:

Why this role interests you
Your experience coordinating multiple tasks, schedules or priorities
Any experience working in a service, engineering, operations or customer-facing environment
What appeals to you about joining a long-established family-run business

Applications submitted without a covering note will not be considered.

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Free parking
Health & wellbeing programme
On-site parking

Application question(s):

This role is office-based in Milton Keynes and requires attendance Monday-Friday, 9:00am-5:00pm. Are you able to commit to these working arrangements?
Have you submitted a covering letter with your application?

Experience:

Service coordination: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in cranfield, bdf

Service Coordinator/Service Scheduler

Administrator

Customer Support Specialist

Digital Marketing Specialist

Customer Service Specialist

Delivery Scheduler

Training Specialist

Front of House, Marketing & Business Development Assistant

Grounds Maintenance Worker

Internal Fleet Account Executive

Customer Service Administrator

Customer Service Agent

Senior Application Support Consultant

Digital Marketing Executive

Client Operations Manager

Customer Champion

Marketing Manager

Client Solutions Specialist

Embroiderer & Vinyl Specialist Supervisor

MOBILITY SPECIALIST SALES

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