Liaison Work, Jobs in Crawley Down, Wsx (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Horsham
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
1d
Supporter Liaison Officer
Brighton and Hove Albion Football Club —Brighton and Hove
- Weekend availability
- Customer service
- Employee discount
7d
Medical Secretary - Sleep
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £28,392 - £31,157 a year
- Full-time
10d
Music Publishing Administrator
Identity Music Ltd —Royal Tunbridge Wells
- £30,000 a year
- Full-time
- Google Suite
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Project Officer Housing – 1 Year Fixed Term Contract
Tandridge District Council —Oxted
- £41,239 - £45,637 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Work from home
- Employee discount
10d
CBT Therapist
Sussex Partnership NHS Foundation Trust —Hove
- £49,387 - £56,515 a year
- Full-time
- IT
- Flexible schedule
3h
Resident Liaison Officer
Wates —Crawley
- Customer service
- Driving
- IT
7d
Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
3d
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
2d
Inclusion Administrator / Parent Liaison - The Burgess Hill Academy
WSCC —Burgess Hill
- £20,635 a year
- Monday to Friday
- University
7h
OCC Officer
Magma Aviation —Gatwick Airport
- Full-time
- Communication skills
Family Liaison Worker – Admissions & Placements
Chailey Heritage Foundation —Lewes
- £18,160 - £28,263 a year
- Care plans
- Employee assistance programme
Estate Manager
Highley Manor Wedding Venue —Balcombe
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- Supervising experience
- Data entry
- Free parking
- Employee discount
Quick apply
15h
Support Technician Airport Systems
Embross —Gatwick Airport
- £22,000 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer networking
Quick apply
Flight Coordinator
Newrest —Crawley
- £15.75 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Sales Executive
AerFin —Crawley
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Casework Admin Support
Ministry of Justice —Croydon
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
14d
Commercial Manager
Balfour Beatty —Brighton
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
- Annual leave
7h
GP Patient Services Lead
Eastwick Park Medical Practice —Leatherhead
- From £31,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Team management
Quick apply
20h
Customer Liaison & Dispatch Coordinator
Blakes Meats Ltd —Brighton
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
9d

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Horsham

Quick apply

Job details

Permanent
£42,000 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Sussex?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

liaison jobs in crawley down, wsx

Freedom to Speak Up Guardian

Supporter Liaison Officer

Medical Secretary - Sleep

Music Publishing Administrator

Project Officer Housing – 1 Year Fixed Term Contract

CBT Therapist

Resident Liaison Officer

Membership Manager

Technical Customer Support Coordinator

Inclusion Administrator / Parent Liaison - The Burgess Hill Academy

OCC Officer

Family Liaison Worker – Admissions & Placements

Estate Manager

Support Technician Airport Systems

Flight Coordinator

Sales Executive

Casework Admin Support

Commercial Manager

GP Patient Services Lead

Customer Liaison & Dispatch Coordinator

I want to receive the latest job alerts for liaison in crawley down, wsx

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