Customer experience manager Work, Jobs in Crayford, Ken (with Salaries)

CRM Manager
Good Life —Orpington
- £40,000 a year
- Full-time
- SQL
- Analysis skills
- Organisational skills
- Work from home
- Employee discount
Quick apply
9d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
12d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Course Operations Manager
CST Training LTD —Bexley
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
4d
Operations Manager
Valor Hospitality —Bexley
- £45,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Account Executive
P F Ahern (London) Ltd —West Thurrock
- £36,750 a year
- Full-time
- Sales
- Customer service
- Computer literacy
Quick apply
3d
Brand Manager
Barchester Healthcare —London
- £45,000 a year
- Communication skills
Quick apply
Deputy Manager-Bershka Lakeside
INDITEX —Grays
- Full-time
- Leadership
- Employee discount
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Regional Customer Relationship Manager
Barchester Healthcare —Rayleigh
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
6d
Contracting & Product Manager (Trainee / Graduate)
Hospitality Line —Gravesend
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
- Flexitime
- Employee discount
Quick apply
10d
Duty Manager - Thurrock
Smyths Toys —Thurrock
- From £32,000 a year
- Sales
- Customer service
- Microsoft Office
- Store discount
- Annual leave
Quick apply
12d
Visual Merchandiser
INDITEX —Grays
- Weekend availability
- Merchandising
- Employee discount
- Referral programme
Quick apply
Trainee Manager
CLOUT COMMUNICATIONS LTD —London
- £25,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Gym membership
Quick apply
9d
Holiday Camp Manager
Stroudley Walk Community Organisation —London
- £18 - £20 an hour
- Temporary
- Hospitality
- Management
- English
Quick apply
5d
Section Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Sales
- Employee discount
Quick apply

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CRM Manager

Good Life
Orpington

Quick apply

Job details

Full-time
£40,000 a year
9 days ago

Benefits

Casual dress
Work from home
Employee discount

Qualifications

Power BI
Salesforce Marketing Cloud
Tableau
SQL
Analysis skills
Organisational skills
HubSpot
AI
Google Analytics
Communication skills
Copywriting

Full job description

CRM Executive

GoodLife+ | London (Hybrid) | Up to £40,000

About GoodLife+

GoodLife+ is one of the UK’s fastest-growing membership, rewards and entertainment businesses. Members get access to instant win games, exclusive competitions, premium rewards and unforgettable experiences.

Our mission is to create exciting daily moments that keep customers engaged, entertained and coming back for more. CRM is at the heart of that — helping us deliver personalised communications that drive engagement, retention and customer value.

The Role

You will plan, build and optimise customer communications across email, SMS, push notifications and other digital channels. Using customer data and behavioural insights, you will create targeted campaigns that drive participation in instant win games, increase engagement and improve customer retention.

You will work closely with Product, Marketing, Data and Customer Operations teams, and will embrace AI tools to improve campaign effectiveness, content creation and operational efficiency.

Key Responsibilities

CRM Campaign Management

Build, execute and optimise CRM campaigns across multiple channels.

Deliver promotional campaigns supporting instant win games, competitions, prize launches and key business initiatives.

Manage campaign calendars and ensure all communications go out accurately and on time.

Conduct campaign testing and quality assurance before launch.

Customer Engagement & Retention

Support development and optimisation of customer lifecycle journeys.

Create personalised communications based on customer behaviour and engagement patterns.

Identify opportunities to increase participation, retention and lifetime value.

Support customer reactivation and retention campaigns.

Data & Insights

Analyse customer behaviour, campaign performance and engagement trends.

Produce reporting and actionable insights that support commercial decision-making.

Monitor key CRM performance metrics and identify optimisation opportunities.

Work with stakeholders to improve segmentation and targeting strategies.

AI & Content Creation

Use AI tools to support campaign ideation, content creation and optimisation.

Develop prompts and workflows that improve productivity and campaign performance.

Test and refine messaging to improve engagement and conversion rates.

Stay current with emerging AI technologies and marketing best practices.

Testing & Optimisation

Execute A/B tests across messaging, creative, segmentation and customer journeys.

Continuously improve campaign performance through experimentation and analysis.

Share learnings and recommendations with the wider team.

Skills & Experience

Essential

2+ years in a CRM, lifecycle marketing or retention-focused role.

Experience using CRM or marketing automation platforms.

Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.

Experience building customer segments, automated journeys and targeted campaigns.

Excellent written communication and copywriting skills.

Experience using AI tools such as ChatGPT, Claude or Gemini.

High attention to detail and strong organisational skills.

Ability to manage multiple priorities in a fast-paced environment.

Commercial mindset with a focus on measurable results.

Desirable

Background in gaming, competitions, subscriptions, loyalty, rewards, e-commerce or other consumer-facing digital businesses.

Experience with Dotdigital, Klaviyo, Braze, Salesforce Marketing Cloud, HubSpot or similar platforms.

Experience with reporting tools such as Google Analytics, Looker Studio, Power BI or Tableau.

Basic SQL knowledge.

Experience running A/B testing and experimentation programmes.

What Success Looks Like

Within your first 12 months, you will:

Increase engagement with instant win games and promotional campaigns.

Improve customer retention and reactivation rates.

Deliver high-quality CRM campaigns with minimal errors.

Generate actionable insights that improve customer performance.

Help build AI-enabled CRM processes that improve efficiency and effectiveness.

Make a measurable contribution to customer lifetime value and business growth.

Why Join GoodLife+?

Join one of the UK’s fastest-growing consumer businesses.

Work in a fast-paced, entrepreneurial and ambitious environment.

Have a direct impact on customer engagement and commercial performance.

Gain exposure to modern CRM, AI and data-driven marketing practices.

Significant opportunities for growth, development and career progression.

Pay: £40,000.00 per year

Benefits:

Casual dress
Employee discount
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in crayford, ken

CRM Manager

Customer Experience Manager

Junior Account Manager (Customer Support)

Course Operations Manager

Operations Manager

Account Executive

Brand Manager

Deputy Manager-Bershka Lakeside

Coffee Operations Manager

Regional Customer Relationship Manager

Operations Manager - Lefties Lakeside NEW OPENING

Senior Customer Success Manager

General Manager - Samsung Experience Store

Customer Relationship Manager

Contracting & Product Manager (Trainee / Graduate)

Duty Manager - Thurrock

Visual Merchandiser

Trainee Manager

Holiday Camp Manager

Section Manager - Lefties Lakeside NEW OPENING

I want to receive the latest job alerts for customer experience manager in crayford, ken

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