Operational manager Work, Jobs in Crouch End, Gtl (with Salaries)

Operational Account Manager
Office Test —London
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Building Manager
Sky Happiness Property Management (UK) Company Limited —London
- £50,000 - £70,000 a year
- Full-time
- Management
- Maintenance
- English
- Free parking
Quick apply
Learner Engagement Co-ordinator
The Skills Centre —London
- From £33,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
10d
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
8d
Office Manager
Outcomes First Group —Crouch End
- Up to £38,000 a year
- Monday to Friday
- Human resources
- Communication skills
- School
- Employee discount
4d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Operations Director - Elderly
FIND. —Luton
- £90,000 - £95,000 a year
- Full-time
Quick apply
11d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
4d
EA / Office Manager to Founder
Michael Page —London
- £70,000 - £80,000 a year
- Microsoft Office
- AI
21h
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
9d
VENUE GENERAL MANAGER
JAGUARSHOES COLLECTIVE —Hackney
- £40,000 - £50,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
3d
Trainee Manager
CLOUT COMMUNICATIONS LTD —London
- £25,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Gym membership
Quick apply
8d
Operational Trainer
Barchester Healthcare —Forest Gate
- £34,000 a year
- Remote
- Driving
Quick apply
10d
Deputy Service Manager
Change Grow Live —London
- £47,850.69 - £52,379.50 a year
- Management
- Communication skills
- Annual leave
- Employee assistance programme
8d
Operations Manager
The Royal Horticultural Society —London
- £43,000 a year
- Full-time
3d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
8d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
Quick apply
8d
Stock Manager
Albert's Schloss London —London
- Up to £37,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
11d

I want to receive the latest job alerts for operational manager in crouch end, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Operational Account Manager

Office Test
London

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
8 days ago

Benefits

Health & wellbeing programme
Company pension
Employee discount

Qualifications

Microsoft Powerpoint
Management
Salesforce
Account management
Communication skills
A Level

Full job description

The Operational Account Manager is responsible for protecting and growing existing customer relationships through operational excellence.

This role owns customer experience across delivery, renewal readiness, and service continuity — ensuring clients stay compliant, satisfied, and rebooked.

Success in this role is measured by:

Low churn
High NPS
Strong rebook and renewal rates

This is not a new-business sales role. It is a customer operations and retention role with commercial accountability.

Key Responsibilities

Customer Ownership

Act as the primary operational contact for a portfolio of accounts
Ensure customers receive a smooth, professional, and proactive service experience
Build trusted relationships with site contacts and decision makers

Churn Reduction

Identify early risk signals (missed services, complaints, delays, inactivity)
Proactively intervene to prevent churn
Escalate and coordinate internally to resolve issues fast

NPS & Experience

Own customer satisfaction across the account base
Drive high NPS through communication, follow-up, and service ownership
Capture feedback and turn it into operational improvements

Rebooks & Renewals

Ensure services are correctly rebooked and scheduled
Proactively manage upcoming renewals and compliance cycles
Work closely with scheduling and ops teams to secure continuity

Operational Excellence

Coordinate with internal delivery teams to ensure commitments are met
Own issues to resolution — no hand-offs, no excuses
Keep CRM records accurate, current, and commercially useful

Commercial Awareness

Spot cross-sell and up-sell opportunities and pass to the relevant sales team
Understand customer service coverage and compliance gaps
Support account growth through retention and service expansion

KPIs & Bonus

This role includes a quarterly bonus linked to:

Churn rate
NPS score
Rebook / renewal rate

Bonus is paid on customer health and retention performance, not on raw sales activity.

A great Operational Account Manager:

Customers stay longer
Customers rebook more services
Customers give higher NPS
Problems are solved before they become complaints
Accounts feel “looked after” rather than “processed”

Ideal Background

Customer success, account management, operations, or service management experience
Strong communication and relationship-building skills
Highly organised and process-driven
Comfortable working with CRM systems
Commercially aware but service-first mindset

Behavioural Profile

Calm under pressure
Proactive, not reactive
Takes ownership
Naturally customer-focused
Detail-driven but commercially switched on

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme

Experience:

Account management: 2 years (preferred)
Customer Success: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

operational manager jobs in crouch end, gtl

Operational Account Manager

Relationship Manager

Building Manager

Learner Engagement Co-ordinator

Partnership Manager

Office Manager

Coffee Operations Manager

Operations Director - Elderly

Head of Dispensary Operations

EA / Office Manager to Founder

Operations Manager - Autonomous Vehicles

VENUE GENERAL MANAGER

Trainee Manager

Operational Trainer

Deputy Service Manager

Operations Manager

Duty Operations Manager

Store Manager

Head of Sales

Stock Manager

I want to receive the latest job alerts for operational manager in crouch end, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected