Department head Work, Jobs in Croydon, Eng (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
2d
Managing Director - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —London
- £106 - £180 an hour
- Remote
- Management
- AI
- Leadership
Quick apply
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head of Operations (Events & Company Operations)
Cosmonauts —London
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
Quick apply
14d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Head of Delivery
Fat Beehive —London
- £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
Quick apply
1d
Stock Assistant Harrods FTC
Hermès Paris —London
- Full-time
- Sales
- Microsoft Office
- IT
2d
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
9d
Head of Food and Nutrition
The Collegiate Trust —Chipstead
- £37,870 - £56,154 a year
- Full-time
- School
8d
Head of Department
University of East London —London
- £73,705 - £92,190 a year
- Hybrid work
- Doctoral degree
- Master's degree
- University
- Employee discount
Head of Communications
Marie Curie —London
- £58,500 - £65,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
20h
Head of Membership
67 Pall Mall —London
- Up to £55,000 a year
- Full-time
- Communication skills
Quick apply
9d
Head of Communications
The City Of London —London
- £68,300 - £77,400 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
6d
Merchandise Planner
Superdrug —Croydon
- Hybrid work
- Microsoft Excel
- Merchandising
- Microsoft Office
- Store discount
- Employee discount
13h
Head of Music
Greenshaw Learning Trust —Croydon
- Full-time
- Organisational skills
- School
- Employee assistance programme
- Employee discount
6d
Roaming Head of Department - Lettings
Savills —Esher
- Full-time
- Mentoring
- Annual leave
13d
Team Member
KFC —Wallington
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
6d
Head of DEI - UK
Athabasca Catering OLD —London
- Full-time
- Driving
- Annual leave
Quick apply

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

department head jobs in croydon, eng

Operational Excellence & Process Improvement Lead

Control Centre Duty Manager

Managing Director - AI Trainer - Freelance - 8-20 hrs/week - Remote

Head of Retail for the South (UK)

Head of Operations (Events & Company Operations)

Head of CS - Under 18s Services

Head of Delivery

Stock Assistant Harrods FTC

Head of Creative

Head of Client Services

Head of Food and Nutrition

Head of Department

Head of Communications

Head of Membership

Head of Communications

Merchandise Planner

Head of Music

Roaming Head of Department - Lettings

Team Member

Head of DEI - UK

I want to receive the latest job alerts for department head in croydon, eng

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