Planning lead Work, Jobs in Croydon, Eng (with Salaries)

Admissions & Widening Participation Associate
Fairfield School of Business —Croydon
- Weekend availability
- CRM software
- Sales
- Bachelor's degree
Quick apply
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Strategic Planning Office Lead
G-Research —London
- Bar
- Analysis skills
- AI
- Annual leave
Programme Lead
BeyondAutism —Wandsworth
- £45,496 - £50,160 a year
- Full-time
- Management
- Team management
- Mentoring
- Referral programme
- Sick pay
Quick apply
Handover Documentation Project Manager
Dome Consulting Ltd —Sevenoaks
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- IT
- Sick pay
Quick apply
5d
Supply Chain Planning Lead
Wild Cosmetics —London
- Hybrid work
- Leadership
- Analytics
Quick apply
Salesforce Delivery Lead (Journey Circle)
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health & wellbeing programme
7d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Project Coordinator
EMJ —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
Quick apply
Sr. Project Manager - Business Transformation
SHI International Corporation —London
- £80,000 - £100,000 a year
- Full-time
- Communication skills
PMO Lead - Transmission & Distribution
LOCKROSE Limited —Holborn
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Management
- Engineering
- Data analysis skills
- Annual leave
Quick apply
Product Training Consultant
Evac+Chair —Croydon
- £36,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
6h
Associate Transport Planning Lead
City Science —London
- £65,000 - £80,000 a year
- Full-time
- Remote
- Master's degree
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Delivery Lead
nudge —London
- Hybrid work
- Annual leave
Director of Strategic Operations
Maya Strategic Solutions Ltd —London
- £94,654 - £160,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
2d
Service Lead
Nacro —Croydon
- £37,581.00 - £42,290.72 a year
- Weekend availability
- Team management
- Travel
- Communication skills
1d
Change Management Lead
Standard Chartered —London
- English
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
Associate Director - Business Transformation
SHI International Corporation —London
- £120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Senior Partnerships Manager
Cleope Supply Solutions Ltd —London
- £5,000 - £6,500 a month
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
1d
International Business Planning Process & Analytics Lead
Apple —London
- Salesforce
- Bachelor's degree
- Machine learning

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Admissions & Widening Participation Associate

Fairfield School of Business -
Croydon

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Sales
Stakeholder liaison
Filing
Student information system
Internal department liaison
Scanning
Bachelor's degree
Task prioritisation
Client services
Post-secondary education experience
Recruiting
Customer interaction
Outbound calling
Communication skills
Marketing
Time management

Full job description

Fairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester, Sheffield and Luton. We provide industry-relevant qualifications in business, digital marketing, criminology, counselling and healthcare management in partnership with three leading UK universities.

Role Overview

We are currently seeking to appoint a Admissions & Widening Participation Associate for our Croydon campus on a full time, permanent basis.

As an Admissions & Widening Participation Associate, you will be a key point of contact for prospective students, guiding them through the admissions journey and supporting FSB’s goals to expand access to higher education. This is a fast‑paced, dynamic role requiring strong customer service skills, attention to detail, and the ability to manage multiple priorities.

Key Responsibilities

Applicant Support & Customer Service

You will act as a first point of contact for prospective students, providing clear and accurate information at every stage of the admissions journey.

This includes but not limited to;

· Delivering excellent customer service across online, phone, and in‑person channels.

· Supporting applicants through interviews and enrolment

· Ensuring all enquiries are handled promptly and professionally.

· Maintaining a positive and responsive applicant experience.

Admissions Processing

You will manage applicant documentation, interviews, and records with a high level of accuracy and compliance. The role requires strong attention to detail and frequent collaboration with internal stakeholders.

This includes but not limited to;

Handle applicant documentation, including photocopying, scanning, and verification.
Conducting interviews.
Assisting with invigilation of assessments.
Updating and auditing applicant files and CRM records.
Liaising with colleagues on applicant progress.
Scheduling any follow-up interviews.

Engagement & Recruitment Activities

This role involves active participation in open days, campus tours, widening participation events, and recruitment fairs both on and off site. You’ll also contribute to applicant conversion through proactive outreach.

This includes but not limited to;

Representing FSB at internal and external events.
Delivering campus tours and providing clear, engaging information to prospective students and visitors.
Supporting marketing and admissions initiatives.
Assisting in the planning and coordination of recruitment events, ensuring they run smoothly and effectively.
Making follow-up calls to enquiries and leads, providing guidance and encouraging applicants to progress with their applications.
Maintaining accurate records of interactions with prospective students on internal systems.
Ensuring a high level of customer service is delivered at all times to all prospective students and stakeholders.

Administrative & Operational Support

You’ll contribute to the smooth running of a busy Admissions Office by handling a range of administrative duties and collaborating with internal teams to enhance workflows and overall service quality.

This includes but not limited to;

· Handling incoming and outgoing telephone calls, responding to enquiries from prospective students, applicants, and stakeholders in a professional and timely manner.

· Updating the student management system with accurate notes, application progress, and relevant changes to ensure records are always up to date.

· Uploading and organizing applicant documents onto the student management system, ensuring all files are correctly labelled and stored.

· Liaising with academic departments and other internal teams to support application decisions and resolve queries.

· Maintaining accurate records and ensuring compliance with data protection and confidentiality policies.

· Monitoring application progress and following up with applicants for outstanding information or documents.

· Ensuring a high level of customer service is delivered at all times to applicants and stakeholders.

Please note that this list is not exhaustive, and additional duties may be assigned as required to support the needs of the Admissions team and the wider organization.

Skills & Attributes

Ability to excel in a fast‑paced, target‑driven environment.
Adaptable and responsive to change.
Excellent customer service and communication skills.
Strong organizational and time‑management ability.
Can effectively prioritize tasks and manage a varied workload.
High level of accuracy and attention to detail.
Friendly, approachable, and team‑oriented.
Confident in taking ownership of applicants and tasks.
Able to multitask and work under pressure.
Proactive and solutions‑focused mindset.

Requirements

Essential

Bachelor’s degree or equivalent.
Excellent customer service skills.
Ability to work under pressure and meet deadlines/targets.
Willingness to travel between FSB campuses as required.
Availability to support open days, enrolment periods, and events (including some evenings & weekends).

Desirable

Experience using Microsoft Dynamics, SITS, or similar CRM/admissions systems.
Previous experience in higher education, admissions, or student recruitment.
Proven sales or applicant‑conversion experience.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

planning lead jobs in croydon, eng

Admissions & Widening Participation Associate

Customer Service Team Lead

Strategic Planning Office Lead

Programme Lead

Handover Documentation Project Manager

Supply Chain Planning Lead

Salesforce Delivery Lead (Journey Circle)

Head of Customer Experience

Project Coordinator

Sr. Project Manager - Business Transformation

PMO Lead - Transmission & Distribution

Product Training Consultant

Associate Transport Planning Lead

Delivery Lead

Director of Strategic Operations

Service Lead

Change Management Lead

Associate Director - Business Transformation

Senior Partnerships Manager

International Business Planning Process & Analytics Lead

I want to receive the latest job alerts for planning lead in croydon, eng

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