Er manager Work, Jobs in Croydon, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
1d
Employee Relations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Management
- Human resources
3d
HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME
INDITEX —London
- Full-time
- Management
- Driving
- Travel
Quick apply
ZARA IN STORE HR ADVISOR
INDITEX —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Home Manager
Barchester Healthcare —Oxted
- £90,000 a year
- Organisational skills
- Leadership
- Marketing
Quick apply
HR Manager
SoClean Commercial Services PLC —Orpington
- £52,000 - £55,000 a year
- Full-time
- Management
- Travel
- Human resources
- Free parking
- Sick pay
Quick apply
1d
HR Manager
The Remarkable Group —London
- Human resources
- Communication skills
EMPLOYEE RELATIONS SPECIALIST INDITEX UK
INDITEX —London
- Full-time
- Hospitality
- Bachelor's degree
- Travel
Quick apply
HR Advisor
Oxleas NHS Foundation Trust —Dartford
- £45,953 - £54,254 a year
- Full-time
- Travel
- Communication skills
3d
HR Operations Manager - Hospitality
MLG LONDON —London
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Supervising experience
Quick apply
People Operations Manager
Farmer J —London
- £50,000 - £55,000 a year
- Full-time
- Human resources
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
People Manager (Mat Cover)
Home Hospitality —London
- £60,000 - £65,000 a year
- Restaurant
- Employee discount
Quick apply
4d
ER Manager
ClearBank —London
- Full-time
- Human resources
- APIs
- IT
People Manager - £40,000 - £45,000
Your Place —London
- £40,000 - £45,000 a year
- Hybrid work
- Management
- Analysis skills
- Psychology
Quick apply
8d
Network Partner - Competitive salary and benefits
Medivet Group Ltd —Watford
- £70,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Training & Development Manager
Mission Mars (Head Office) —London
- £35,000 - £39,000 a year
- Weekend availability
- Hospitality
- Bakery
- Mentoring
Quick apply
Culture, Inclusion & Engagement Manager
Albert Kennedy Trust —London
- £39,675 a year
- Full-time
11d
Associate HR Business Partner
The Hillingdon Hospitals NHS Foundation Trust —Uxbridge
- £63,665 - £70,887 a year
- Full-time
- Management
- Supervising experience
- Human resources
9d
Employee Relations Director
Mastercard —London
- Full-time
- Hybrid work
- Project management
- Human resources
- Communication skills
People Operations Director
RSM UK —London
- Full-time
- Human resources
- Leadership
2d

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time
1 day ago

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

er manager jobs in croydon, gtl

Zara Covent Garden Customer Experience Manager

Employee Relations Manager

HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME

ZARA IN STORE HR ADVISOR

Home Manager

HR Manager

HR Manager

EMPLOYEE RELATIONS SPECIALIST INDITEX UK

HR Advisor

HR Operations Manager - Hospitality

People Operations Manager

People Manager (Mat Cover)

ER Manager

People Manager - £40,000 - £45,000

Network Partner - Competitive salary and benefits

Training & Development Manager

Culture, Inclusion & Engagement Manager

Associate HR Business Partner

Employee Relations Director

People Operations Director

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