handler Work, Jobs in daresbury, chs (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Case Handler
Pinnacle Group —Liverpool
- £27,842 a year
- Full-time
- Hybrid work
- Case management
- Annual leave
- Employee assistance programme
Quick apply
4d
Case Handler / Conveyancer
PLS Solicitors —Altrincham
- Up to £30,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Free parking
- Work from home
Quick apply
3d
Ramp Agent/Baggage Handler
PrimeFlight —Manchester
- Overtime
- Supervising experience
- Driving
- Communication skills
- Free parking
- Employee discount
1d
Claims Handler
Stocalfe Response —Warrington
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Data entry
- Free parking
- Work from home
Quick apply
2d
ICC Call Handler - Estuary Point, Liverpool
North West Ambulance Service NHS Trust —Liverpool
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
5d
Commercial Account Handler
Howden Group Holdings —Altrincham
- Full-time
- Hybrid work
- Employee discount
Customer Service Claims Handler
The Vella Group —Warrington
- £27,976 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Store discount
Quick apply
ICC Call Handler - Middlebrook, Bolton
North West Ambulance Service NHS Trust —Bolton
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
5d
Call Handler / Emergency Response Specialist (Night Shift)
TaskUs —Manchester
- £32,000 a year
- Full-time
- Driving
- Communication skills
- Life insurance
- Referral programme
Quick apply
11d
ICC Call Handler - Parkway, Manchester
North West Ambulance Service NHS Trust —Manchester
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
5d
Complaints Handler
Teleperformance —Manchester
- From £26,442 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Small Claims File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Third Party Motor Claim Handler
QDOS Assist —Wilmslow
- £24,000 - £27,000 a year
- Full-time
- Phone etiquette
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
Claims Handler
Howden Group Holdings —Manchester
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Claims Handler
Direct Line Group —Manchester
- Customer service
- Employee discount
Fast Track Quantum File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Excel
- English
- IT
- Employee discount
Quick apply
Admin Assistant
Keoghs —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- IT
- Employee discount
Quick apply
2d
Entry Level Paralegal
Keoghs —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Quick apply
3d

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Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

handler jobs in daresbury, chs

Complaint Handler Debt & Civil Litigation

Case Handler

Case Handler / Conveyancer

Ramp Agent/Baggage Handler

Claims Handler

ICC Call Handler - Estuary Point, Liverpool

Commercial Account Handler

Customer Service Claims Handler

ICC Call Handler - Middlebrook, Bolton

Call Handler / Emergency Response Specialist (Night Shift)

ICC Call Handler - Parkway, Manchester

Complaints Handler

Small Claims File Handler

Third Party Motor Claim Handler

Claims Handler

Client Services Account Manager

Claims Handler

Fast Track Quantum File Handler

Admin Assistant

Entry Level Paralegal

I want to receive the latest job alerts for handler in daresbury, chs

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