Complaints manager Work, Jobs in Darlaston, Wmd (with Salaries)

Logistics & Customer Service Administrator
Wood Innovations —Walsall
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
1d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Annual leave
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Quality and Compliance Assurance Officer (Part-Time)
Para Group —Willenhall
- £40,000 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
1d
Directorate Manager: Adult Community Services
The Royal Wolverhampton NHS Trust —Wolverhampton
- £57,528 - £64,750 a year
- Full-time
- Nursing
6d
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
14d
Sales & Dispatch Administrator
Wood Innovations —Walsall
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
2d
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
3d
Retail Customer service & Sales Advisor
PJH Group —Wolverhampton
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Phone etiquette
- Free parking
- Work from home
Quick apply
Trade Counter Sales Executive
Darlaston Builders Merchants —Walsall
- From £29,000 a year
- Overtime
- Bilingual
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
7d
Fraud Officer - Handsworth - Birmingham
Department for Work and Pensions —West Bromwich Central
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
9d
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
9d
Convenience Store Manager
Compton Retail Limited —Wolverhampton
- £30,500 - £31,500 a year
- Full-time
- Management
- Sales
- Merchandising
Quick apply
3d
Library and Centre Onsite Supervisor
Staffordshire County Council —Wombourne
- £27,254 - £30,024 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
3d
Estate Manager
The Wrekin Housing Group Limited —Stafford
- £42,514 a year
- IT
2d
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Metering Delivery Manager (Maternity Cover) 12 Month FTC
South Staffs Water —Walsall
- £40,000 a year
- Full-time
- Leadership
Estate Manager
Housing Plus Group —Stafford
- £42,514 a year
- Full-time
- IT
2d
Store Manager - Willenhall - 42.5 Hours
Angling Direct —Willenhall
- Organisational skills
- Communication skills
- Employee discount
Quick apply

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Logistics & Customer Service Administrator

Wood Innovations
Walsall

Quick apply

Job details

Full-time
1 day ago

Benefits

Free parking
Cycle to work scheme
Company pension
On-site parking

Qualifications

Sales
Customer service
GCSE
ERP systems
Windows
Administrative experience
Construction
Communication skills

Full job description

As Wood Innovations goes through a period of rapid growth and development, we are recruiting for a passionate talented and motivated Logistics & Customer Service Administrator to join our team, with a proven track record of hitting sales targets, managing customer relationships and transport co-ordination. The job role is sales and dealing with goods inwards/outwards. The ideal candidate will thrive in a fast paced environment, have a professional manner, be able to work as part of a team but also on their own initiative. Reporting to the GB Operations Managers, the position will be an integral part of the organisation and the individual will be expected to bring additional knowledge and experience to aid the growth and expansion of the company.

Essential Functions & Responsibilities:

Raising picking lists, checking off orders picked and processing delivery dockets from picked sales orders.
Preparing the daily haulage manifest and organising the haulage schedule with freight companies.
Receive and process customer returns to ensure returned goods are logged, inspected, and correctly allocated or quarantined.
Monitor prepicked sample orders received from the samples office, ensuring they are promptly identified, processed, and dispatched without delay.
Act as primary link between the warehouse and customer service teams translating order status, delays, fulfilment updates in real time.
Monitor sales email inbox ensuring emails are dealt with in a timely manner.
Verifying orders, including customer’s personal information and payment details.
Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day.
Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
Imparting technical and product information to customers including offering alternative product choices.
Dealing with customer queries and complaints.
Proactive telesales function within the sales office focussing on individual and team KPI’s.
Act as a point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
Meet and greet in the office and dealing with any trade enquiries.
Work effectively with other departments.
General office administrative duties and any other duties that may be assigned.

Person Specification

Essential

A minimum of 3 years relevant experience in Customer Services/Transport Co-ordination.
Working knowledge of the Microsoft Windows and the Office packages.
Knowledge of sales processes/order process and order fulfilment.
Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
Self-motivated and organised individual.
Strong telephone communication skills.
Ability to multi-task, prioritise, and manage time effectively.
Have the ability and confidence to develop own technical product knowledge.
Demonstrate strong administrative and communication skills, both written and verbal.
Be friendly, helpful, with a positive attitude and be a flexible team player.
Maths and English GCSE grade C and above.

Desirable

Previous experience working for an importer/distribution company in a similar role and industry.
Previous experience of using an ERP system.
Previous experience of working with flooring products or construction products.

Benefits

Normal Office Hours Monday – Friday 9-5.30pm
28 Days Holidays (including stats, Christmas & New Year Shutdown)
Option to join a contributory stakeholder pension scheme after three month’s services.
Cycle to work scheme.
Free on-site parking
Kitchen/catering facilities on site
Full training will be given on products, processes and ERP system.

Quick apply

Refine Your Search

complaints manager jobs in darlaston, wmd

Logistics & Customer Service Administrator

Customer Relationship Manager

Store Manager

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Quality and Compliance Assurance Officer (Part-Time)

Directorate Manager: Adult Community Services

Duty Manager - Guest Experience

Sales & Dispatch Administrator

Operations Officer, UKPPS

Retail Customer service & Sales Advisor

Trade Counter Sales Executive

Fraud Officer - Handsworth - Birmingham

Operation Manager

Convenience Store Manager

Library and Centre Onsite Supervisor

Estate Manager

Business Support Supervisor (R&M)

Metering Delivery Manager (Maternity Cover) 12 Month FTC

Estate Manager

Store Manager - Willenhall - 42.5 Hours

I want to receive the latest job alerts for complaints manager in darlaston, wmd

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