General maintenance Work, Jobs in Darlington, Dur (with Salaries)

Helpdesk Manager
Rated Maintenance Ltd —Darlington
- £26,420 - £30,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
7d
Static Fabric Engineer
BAM UK & Ireland —Darlington
- Monday to Friday
- Electrical experience
- Organisational skills
- Communication skills
Production Operator
Senstronics Ltd —Newton Aycliffe
- £29,945.88 - £32,863.69 a year
- Full-time
- Writing skills
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
9d
Goods Inwards Operative
The Danesmoor Group —Newton Aycliffe
- £26,625.75 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
- Free parking
- Referral programme
Quick apply
8d
Ramp Agent
Willis Aviation —Darlington
- Overtime
- Communication skills
- Annual leave
- Employee discount
Quick apply
Handyman/woman
Thornbury Care Centre —Sunderland
- Up to £13.90 an hour
- Full-time
- Customer service
- Maintenance
- No experience needed
Quick apply
Maintenance Assistant
The Croft Hotel —Barnard Castle
- Up to £30,000 a year
- Weekend availability
- Hotel
- Organisational skills
- In-person
- Employee discount
Quick apply
3d
Handyman/woman/Maintenance
C&L property management northeast ltd —Durham
- £13.51 - £23.02 an hour
- Full-time
- Hybrid work
- Customer service
- Plumbing
Quick apply
Head of Maintenance - Care Home
Barchester Healthcare —Northallerton
- £16.31 an hour
- Computer literacy
- Leadership
- Employee discount
- Referral programme
Quick apply
Site Assistant
King James I Academy —Bishop Auckland
- £27,274 - £29,542 a year
- Full-time
- Customer service
- Programmable logic controllers
- In-person
Quick apply
1d
HSEQ Advisor
FT Construction Group —Northallerton
- Full-time
- Continuous improvement
- Travel
- In-person
- Employee discount
- Life insurance
Quick apply
Maintenance Operative
Bannatyne —Darlington
- £12.71 - £15.95 an hour
- Full-time
- Hotel
- Plumbing
- HVAC
- Annual leave
- Employee assistance programme
School Premises Manager
South Hetton Primary School —Durham
- £26,403 - £28,598 a year
- Full-time
- Maintenance
- Supervising experience
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
Depot Manager
Flannery Plant Hire —Darlington
- Training & development
- Leadership
- Communication skills
Engineering Maintenance Manager - Stockton-on-Tees, UK, RME
Amazon UK Services Ltd. —Darlington
- Full-time
- English
- Programmable logic controllers
- Team management
Waste/Cleaning Operative Days
ABM —Darlington
- £12.71 an hour
- Full-time
- Customer service
7d
Shift Team Leader
Veolia Biopower One UK Limited —Chilton
- £61,014.11 a year
- 12 hour shift
- Employee discount
Quick apply
Multi Skilled Operative
Holcim —Barnard Castle
- Weekend availability
- Maintenance
- Employee discount
14d
Electrical Maintenance Engineer
Marshalls PLC —Stockton-on-Tees
- £54,923 a year
- 12 hour shift
- Maintenance
- Programmable logic controllers
- Employee discount
Quick apply
Labourer
PLL Construction Ltd —Stockton-On-Tees
- £120 a day
- Maintenance
- Construction experience
- In-person
Quick apply

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Helpdesk Manager

Rated Maintenance Ltd -
Darlington

Quick apply

Job details

Permanent | Full-time
£26,420 - £30,000 a year
7 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
CAFM software
Stakeholder liaison
Administrative support experience
Microsoft Office Suite
Microsoft Office
Appointment booking and call handling
Customer support
Customer interaction
Communication skills
Progress tracking
Time management
Office experience

Full job description

About Rated Maintenance

Rated Maintenance is a professional property maintenance and facilities management company committed to delivering high-quality repair, maintenance, and support services to our clients. We pride ourselves on excellent customer service, efficient communication, and a proactive approach to problem-solving.

Role Overview

We are seeking a highly organised and customer-focused Help Desk Manager to join our growing team. The successful candidate will be the first point of contact for customers, contractors, and clients, ensuring maintenance requests are logged, tracked, and completed efficiently. This role is essential in maintaining excellent service standards and supporting the smooth operation of our maintenance services.

Key Responsibilities

Receive and log maintenance requests via telephone, email, and customer portals.

Allocate jobs to appropriate engineers, contractors, and maintenance personnel.

Monitor job progress and ensure work orders are completed within agreed service levels.

Maintain accurate records of all jobs, updates, and customer communications.

Liaise with clients, tenants, contractors, and suppliers to provide updates and resolve queries.

Schedule appointments and coordinate engineer attendance.

Produce reports on outstanding jobs, response times, and completion rates.

Process invoices, purchase orders, and administrative documentation as required.

Escalate urgent or unresolved issues to management.

Ensure compliance with company procedures and health & safety requirements.

Support the wider administration team with general office duties.

Skills and Experience

Essential

Previous experience in an administrative, customer service, help desk, or facilities management role.

Excellent telephone manner and communication skills.

Strong organisational and time management abilities.

Ability to prioritise tasks and work under pressure.

Good working knowledge of Microsoft Office applications.

High level of attention to detail and accuracy.

Professional and customer-focused approach.

Desirable

Experience within property maintenance, facilities management, housing, or construction sectors.

Knowledge of CAFM, job management, or maintenance scheduling systems.

Experience processing invoices and purchase orders.

Understanding of service level agreements (SLAs).

Personal Attributes

Friendly and approachable.

Reliable and dependable.

Proactive problem-solver.

Team player with a positive attitude.

Ability to remain calm in a fast-paced environment.

What We Offer

Competitive salary.

Company pension scheme.

Training and development opportunities.

Supportive and friendly working environment.

Opportunities for career progression within Rated Maintenance.

Pay: £26,420.00-£30,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

general maintenance jobs in darlington, dur

Helpdesk Manager

Static Fabric Engineer

Production Operator

Goods Inwards Operative

Ramp Agent

Handyman/woman

Maintenance Assistant

Handyman/woman/Maintenance

Head of Maintenance - Care Home

Site Assistant

HSEQ Advisor

Maintenance Operative

School Premises Manager

Depot Manager

Engineering Maintenance Manager - Stockton-on-Tees, UK, RME

Waste/Cleaning Operative Days

Shift Team Leader

Multi Skilled Operative

Electrical Maintenance Engineer

Labourer

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