Complaints manager Work, Jobs in Darwen, Lan (with Salaries)

Sales Office Manager
Minerva Crafts —Darwen
- £30,000 - £35,000 a year
- Weekend availability
- Sales
- Customer service
- Team management
- Free parking
- Employee discount
Quick apply
4d
Deputy General Manager (Full Time)
The Horns Inn at Churchtown —Preston
- £35,980 - £37,010 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Employee discount
Quick apply
Site Operations Manager- Preston
Dunsters Farm —Preston
- Presentation skills
- Continuous improvement
- Food service
- Free parking
- Health & wellbeing programme
Quick apply
10d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior Property Manager
North Property Group —Manchester
- £32,000 a year
- Full-time
- Maintenance
- Data entry
- In-person
Quick apply
12d
Contact Centre Quality Assessor
ENWL —Preston
- £37,670.52 - £44,188.56 a year
- Annual leave
- Employee assistance programme
4d
Assistant Operations Manager
Market Quarter Group Limited BL6 4SD —Colne
- £28,500 a year
- Full-time
- Hospitality
- Management
- Accounting
- Free parking
- Employee discount
Quick apply
3d
Children's Residential Responsible Individual
Prosperity Children's Services —Accrington
- From £65,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Mobile Response Manager
Top Marks For Security Services Ltd —Rossendale
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Driving
Quick apply
Property Manager (Maternity Cover - 18 Months)
M&A Properties —Wigan
- £34,500 - £38,000 a year
- Weekend availability
- Supervising experience
- Travel
- In-person
- Free parking
Quick apply
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
4d
Store Manager
Aldi —Burnley
- £52,910 - £69,000 a year
- Annual leave
Transport Manager
Lavelle Waste Services Ltd —Bolton
- £55,000 - £60,000 a year
- Full-time
- In-person
- Leadership
Quick apply
Assistant Manager or Aspiring manager In GP Surgery
Primrose Bank Medical Centre & Ewood Medical Centre —Blackburn
- £28,275 - £31,200 a year
- Part-time
- Management
- GP surgery experience
- Supervising experience
- Free parking
Quick apply
Complaints Coordinator
Vital Energi —Blackburn
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Employee assistance programme
Quick apply
Assistant Night Manager - 19:00 Start Monday to Friday
Clarke Transport —Leigh
- £41,865 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Store discount
Quick apply
7h
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Compliance Manager
Aira —Manchester
- Annual leave
- Life insurance
Quick apply
7d
Contracts Co-ordinator
Multevo Ltd —Darwen
- Hybrid work
- Microsoft Office
- AWS
- Data entry
Quick apply
Office Supervisor/Administrator
Edmondsons (Blackburn) Ltd —Blackburn
- £12.71 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply

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Sales Office Manager

Minerva Crafts
Darwen

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
4 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Sewing
Sales
Customer service
Team management
Communication skills
Time management
Office experience

Full job description

ABOUT US
Minerva is an award-winning, family-run business proudly celebrating 26 years in the textile and craft industry. As the UK’s largest fabric retailer, we supply a wide range of fabrics, sewing patterns, and craft materials to creative makers and businesses around the world.

We operate through our own website, by phone, and across multiple global marketplaces. At the heart of our success is an inspiring, inclusive community of sewists and makers, and a commitment to providing outstanding customer service.

THE ROLE
We’re looking for a dedicated and experienced Sales Office Manager to lead our customer care team and ensure the smooth running of our day-to-day office operations. This is a key role within the business and a fantastic opportunity for a highly organised, proactive, and enthusiastic individual to help us grow and continue delivering world-class service to our customers.

You’ll be managing a small, friendly team and working closely with senior leadership to support daily operations, improve customer experience, and drive continuous improvement across all platforms.

KEY RESPONSIBILITIES

Lead and support a team of customer care assistants, overseeing daily workload and maintaining an efficient and tidy workspace.
Manage customer escalations and resolve complaints with professionalism and empathy.
Conduct one-to-one performance reviews with team members and support their development.
Identify and implement improvements in customer care processes and policies.
Ensure adherence to company procedures and HR policies, including return-to-work meetings and performance management.
Liaise regularly with the General Manager, providing updates on team performance, challenges, and opportunities.
Contribute to daily customer service tasks during peak periods, covering staff absences and holidays.
Oversee and maintain operations on third-party marketplaces (e.g. Amazon, eBay, Etsy, Walmart).
Manage the returns and damaged stock process with suppliers.
Manage cases and claims as they arise.

WHAT WE’RE LOOKING FOR

Proven experience in office or team management, ideally in a customer service environment.
Outstanding communication skills – both written and verbal – with the ability to represent the Minerva brand tone of voice.
High attention to detail, particularly in spelling and grammar.
Excellent organisational, decision-making, and time-management skills.
Confident in using spreadsheets and general office software.
A flexible, hands-on attitude – ready to pitch in where needed.
Weekend availability for special events (minimum of two weekends per year, usually four days in total).
Sewing or craft knowledge is a plus (but not essential), and a willingness to learn is welcomed.

WHY JOIN MINERVA?

Be part of a vibrant, creative business with a global community.
Join a close-knit, supportive team with a shared passion for excellence.
Opportunity to help shape the future of a growing, innovative company.

WORKING PATTERN

40 Hours Per Week. Monday 07:45-17:15, Tuesday>Thursday 08:45-17:15, Friday 08:45-16:15

PAY AND BENEFITS

Pay range is £30,000.00 > £35,000.00 dependent on experience.

We are pleased to offer an annual bonus scheme and a generous staff discount on all products of 25%

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in darwen, lan

Sales Office Manager

Deputy General Manager (Full Time)

Site Operations Manager- Preston

Head of Customer Experience

Senior Property Manager

Contact Centre Quality Assessor

Assistant Operations Manager

Children's Residential Responsible Individual

Mobile Response Manager

Property Manager (Maternity Cover - 18 Months)

Operations Manager

Store Manager

Transport Manager

Assistant Manager or Aspiring manager In GP Surgery

Complaints Coordinator

Assistant Night Manager - 19:00 Start Monday to Friday

General Manager

Compliance Manager

Contracts Co-ordinator

Office Supervisor/Administrator

I want to receive the latest job alerts for complaints manager in darwen, lan

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