Customer experience manager Work, Jobs in Datchworth, Hrt (with Salaries)

Assistant General Manager - Stevenage
GRIDSERVE —Stevenage
- £30,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
12d
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
Customer Service Advisor (Career Grade) (RP0194)
Welwyn Hatfield Borough Council —Welwyn Garden City
- £28,426 - £34,011 a year
- English
- Front desk
- Communication skills
- Annual leave
12d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Duty Manager - Leisure Centre
Active Luton —Luton
- £29,808 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Digital Marketing & Social Media Executive
Harriet Kelsall Bespoke Jewellery —Hitchin
- From £28,000 a year
- Full-time
- Social media management
- English
- In-person
Quick apply
4d
Assistant Contract Manager
Apcoa —Buntingford
- £36,000 a year
- Full-time
- Presentation skills
- Recruiting
- Contracts
- Annual leave
Quick apply
Assistant Service Manager
FRANK G. GATES LIMITED —Stevenage
- From £36,000 a year
- Full-time
- Computer literacy
- Team management
- In-person
- Employee discount
Quick apply
Customer Service Team Leader
Hertfordshire County Council —Welwyn Garden City
- £31,537 - £34,434 a year
- English
- Mentoring
- Training & development
Admissions Manager
St Elizabeth's Centre —Much Hadham
- Up to £32,793 a year
- Full-time
- CRM software
- Project management
- Organisational skills
- Free parking
- Annual leave
Quick apply
Multi-Store Area Manager
PPG —Stevenage
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
Quick apply
Fleet Services Manager
M Group —Stevenage
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Libury Hall —Ware
- £34,603 a year
- Weekend availability
- In-person
- Training & development
- Care plans
- Free parking
Quick apply
Reservations and Events Manager -Holiday Inn Hemel Hempstead
Valor Hospitality —Hemel Hempstead
- £32,000 - £34,000 a year
- Full-time
- Customer service
- Hotel
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Business Support Officer
Hertfordshire County Council —Stevenage
- £25,583 - £28,412 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
Senior Marketing Manager x Eddie Abbew
Abbew Crew Ltd —Hemel Hempstead
- From £50,000 a year
- Full-time
- Hybrid work
- Social media management
- Business development
- In-person
Quick apply
9d
Tenancy Manager
The Property Quarter —Hitchin
- From £25,500 a year
- Full-time
- Hybrid work
- Negotiation
- Free parking
- Work from home
Quick apply
6d
District Manager
Starbucks —Hertford
- Weekend availability
- Hospitality
- English
- Continuous improvement
- Flexible schedule
Junior Performance Marketing Executive
Garage Style ltd —Peartree
- From £25,000 a year
- Full-time
- CRM software
- In-person
- Analytics
Quick apply
12d
Maintenance and Contracts Co-ordinator - Full Time
Levant —Leighton Buzzard
- £29,500 - £32,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
5d

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Assistant General Manager - Stevenage

GRIDSERVE
Stevenage

Quick apply

Job details

Permanent | Full-time
£30,000 a year
12 days ago

Benefits

Free parking
Store discount
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Driving Licence
Operations management
Customer service
Stakeholder liaison
Microsoft Office Suite
Cost control
Assistant manager experience
Retail team management
Supervising experience
Team management
Organisational skills
Computer skills
Training & development
Retail management
Leadership
Communication skills
Facilities maintenance

Full job description

Job Description:

ROLE OVERVIEW

The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) with the onsite day-to-day operations of the Electric Forecourt including leading the retail team, managing retail partner operations, delivering an exceptional customer experience and ensuring the highest standards of health, safety and quality.

The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.

MAIN RESPONSIBILITIES

Assist the GM in exceeding all financial and non-financial KPIs
Deputise for the GM, as required.
Deliver a “best in class” customer experience. Coaching the team to ensure awesome brand standards and customer service levels are achieved.
Ensure all staff members are aware of all current promotions and products
Promote a ‘safety-first’ culture amongst the team, fostering a safe environment for employees, visitors and customers.
Support in attracting, developing and maintaining a high performing team. Including recruitment & selection, onboarding, training and development and performance management.
Assist the GM on all the ‘onsite and day to day’ business operations, working in collaboration to deliver exceptional standards, operational efficiency and sales optimisation
Adhere and apply all licensing laws
Assist in managing compliance of the forecourt across all areas, ensuring that all checks and audits are completed.
Support in maintaining the forecourt to high brand standards, monitoring and managing maintenance issues and all contractors on site.
Drive commercial opportunities through daily analysis of key metrics and coaching the team
Support in managing all controllable costs through effective management of stock, labour, reward & recognition and shrink
Ensure all aspects of the staff deployment are executed effectively
Support the GM with team meetings and information cascading
Maintain a customer centric environment which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles.
Work a range of early/late shifts, weekends and bank holidays in line with the Forecourts operating hours.
Adhere to all company policies, procedures and business ethics codes including anti-bribery, environmental and quality management systems in compliance with ISO standards.

PERSON SPECIFICATION

Required Experience

3+ year of Retail or hospitality experience as a Team Leader/Supervisor or Assistant Manager.

Required Skills and Abilities

Excellent customer service skills.
Very good leadership and people management skills.
Very good communication skills.
Good level of business acumen including commercial and financial skills.
Good organisational skills.
Strong initiative and problem-solving skills.
Good level of stakeholder management.
Good level of operations management.
Ability to adapt.
A proficient user of IT including Microsoft office suite of packages and the ability to use communication tools such as Microsoft Teams, Engage and Connect.

Required Qualifications and Certifications

Qualification within customer experience & Retail are desirable.
Full UK driving licence held for minimum 1 year.

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Stevenage SG1 2AX: reliably commute or plan to relocate before starting work (required)

Experience:

Supervising: 3 years (required)
Retail management: 3 years (preferred)
Hospitality management: 3 years (preferred)

Work Location: In person

Pay: £30,000.00 per year

Benefits:

Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in datchworth, hrt

Assistant General Manager - Stevenage

Key Account Manager - Vegetable Seeds – UK & Scandinavia

Customer Service Advisor (Career Grade) (RP0194)

Contact Centre Operations Manager

Duty Manager - Leisure Centre

Digital Marketing & Social Media Executive

Assistant Contract Manager

Assistant Service Manager

Customer Service Team Leader

Admissions Manager

Multi-Store Area Manager

Fleet Services Manager

Team Leader

Reservations and Events Manager -Holiday Inn Hemel Hempstead

Business Support Officer

Senior Marketing Manager x Eddie Abbew

Tenancy Manager

District Manager

Junior Performance Marketing Executive

Maintenance and Contracts Co-ordinator - Full Time

I want to receive the latest job alerts for customer experience manager in datchworth, hrt

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