Head of customer service Work, Jobs in Debden, Ess (with Salaries)

Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
Admissions Manager
St Elizabeth's Centre —Much Hadham
- Up to £32,793 a year
- Full-time
- CRM software
- Project management
- Organisational skills
- Free parking
- Annual leave
Quick apply
Head Coach
Abbeycroft —Sudbury
- £25,805.41 - £26,514.46 a year
- Part-time
- Customer service
- Maintenance
- First Aid Certification
- Annual leave
- Employee discount
Quick apply
2d
999 Emergency Call Handler - Essex
East of England Ambulance Service Trust —Chelmsford
- £25,760 - £27,476 a year
- Full-time
- Customer service
4d
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Office Manager (with Finance Skills)
Iprova —Cambridge
- Full-time
- Hybrid work
- Google Suite
- English
- Microsoft Office
- Employee stock ownership plan
Project Support Administrator
Power Distribution Support Ltd —Willingham
- From £2,600 a month
- Overtime
- Microsoft Outlook
- English
- Administrative experience
- Free parking
Quick apply
ERSOU - ROCU - PS/DS - Sensitive Intelligence Unit (SIU)
Bedfordshire Police —Stevenage
- Part-time
- Remote
- Leadership
Internal Sales
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
Transport & Customer Service Operator
Turners (Soham) —Newmarket
- Full-time
- Computer literacy
- Writing skills
- Data entry
- Free parking
Works Coordinator FTC
Fortem Solutions Ltd —Cambridge
- Full-time
- Microsoft Word
- Computer literacy
- Databases
- Annual leave
- Life insurance
Head of Customer Services (Maternity Cover)
Clarins —Harlow
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
Volunteer Experience Lead
Hopefield Animal Sanctuary —Brentwood
- £24,000 a year
- Full-time
- Supervising experience
- Project management
- Organisational skills
- Employee discount
- Sick pay
Quick apply
Care Compliance Coordinator
Right at Home Stevenage, Bishop's Stortford & Braintree —Great Dunmow
- £27,000 a year
- Monday to Friday
- Management
- Customer service
- Computer literacy
Quick apply
2d
Sales Account Executive - New Business (Microsoft Security)
Softwerx —Cambridge
- £40,000 - £50,000 a year
- Hybrid work
- Business development
Head Of Customer Experience
Lookers —Chelmsford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
Work Based Learning Coordinator
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Relocation assistance
2d
Head of Software
Zenovo —Cambridge
- Up to £125,000 a year
- Full-time
- Machine learning
- Continuous improvement
- Team management
Quick apply
14d
Strutt & Parker - Property Manager (Cambridge)
BNP Paribas —Cambridge
- Full-time
- Sales
- Data entry
- Contracts
- Annual leave
- Employee discount
3d

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Regional Head of Housing Services

Anchor -
Chelmsford

Apply Now

Job details

Fixed term contract
£84,406 a year

Benefits

Free flu jabs
Company pension

Qualifications

Stakeholder liaison
Tenant engagement
Change management
Continuous improvement cycles oversight
Partnership building
Anti-social behaviour case management in housing
Change leadership
Leadership
Operations leadership experience

Full job description

Regional Head of Housing Services
Location: Remote with travel across London, the Southeast & East Anglia
Contract: 37.5 hours | 12 month Fixed Term Contract
Salary: £84,406 per annum including car allowance

We’re looking for an exceptional leader to help shape the future of housing services in our London and Southeast region, leading a large scale operation that put residents at the heart of everything we do.

This is an exciting opportunity for an ambitious housing leader to broaden their influence, build on their operational expertise and shape the future of our services through a period of change. Reporting to the Regional Director of Housing Services, you’ll provide strategic and operational leadership across our diverse later living portfolio of approximately 12,000 homes.

What you’ll be doing:

Lead a regional housing service of approximately 250 colleagues through an established management team, creating a culture of high performance, collaboration, and continuous improvement.
Provide leadership across a large and complex housing portfolio, ensuring excellent delivery across all services.
Ensure services meet regulatory requirements, legislation, safeguarding responsibilities, and internal standards while maintaining a strong focus on resident experience.
Use performance data, customer insight and resident feedback to identify opportunities, improve services, and deliver better outcomes.
Lead transformational change, embedding new ways of working and supporting teams through service improvement and organisational change.
Own regional business plans, operational performance, and financial delivery, with budget and income responsibility.
Build trusted relationships with residents, regulators, local authorities, and strategic partners, representing the organisation externally and contributing to sector best practice.
Alongside your regional responsibilities, you’ll take part in the development of national strategic housing function across the organisation, providing expertise and leadership in areas such as allocations and lettings, income management, anti-social behaviour, resident support, resident engagement, and safeguarding.

What you’ll bring:

A passion for delivering exceptional resident experiences and customer focused services.
Proven experience leading services across a substantial housing portfolio, with a strong understanding of both rented housing and homeownership services.
A track record of leading large operational teams in a regulated environment.
Experience delivering strategic change and service transformation.
Strong commercial and financial awareness.
Experience of using customer insight, data, and resident feedback to improve services and outcomes.
The ability to influence senior stakeholders and build trusted partnerships.
A passion for developing people, improving services, and delivering exceptional customer experiences.

Why join us?

As we continue to transform our services, invest in new homes and innovate for the future, you’ll have the opportunity to shape how we deliver housing services for thousands of residents.

This role offers the opportunity to make a significant impact while gaining regional visibility and influencing organisation-wide priorities. Whether you are looking to broaden your strategic leadership experience or build on an established track record of delivery, you’ll be able to shape services that make a meaningful difference.

Benefits:

25 days holiday plus 8 bank holidays (buy and sell available)
24/7 digital GP, mental health support and virtual physio via Help@hand
Free eye tests and flu jabs
Pension contributions up to 10% plus free life assurance at 3x your annual salary
Access to a 24/7 confidential advice line
Savings on tech, travel and essentials, plus optional Health Cash & Dental Plans
Leadership and ongoing career development

Apply Now

Refine Your Search

head of customer service jobs in debden, ess

Regional Head of Housing Services

Admissions Manager

Head Coach

999 Emergency Call Handler - Essex

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Office Manager (with Finance Skills)

Project Support Administrator

ERSOU - ROCU - PS/DS - Sensitive Intelligence Unit (SIU)

Internal Sales

Transport & Customer Service Operator

Works Coordinator FTC

Head of Customer Services (Maternity Cover)

General Manager

Volunteer Experience Lead

Care Compliance Coordinator

Sales Account Executive - New Business (Microsoft Security)

Head Of Customer Experience

Work Based Learning Coordinator

Head of Software

Strutt & Parker - Property Manager (Cambridge)

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