1st line support Work, Jobs in Derby, Dby (with Salaries)

Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
8d
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
IT Support Analyst
TavasTechs Ltd —Leicester
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
Claims Fraud Investigator - First Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Communication skills
- Annual leave
People and Culture Administrator (HR)
Mortgage Advice Bureau —Derby
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
Quick apply
7d
Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
1d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Logistics Coordinator
SDL Car Parts —Chesterfield
- £30,940 a year
- Full-time
- No experience needed
- Warehouse experience
- IT
- Employee discount
Group Category Manager
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
- Annual leave
- Employee discount
Quick apply
Pupil Support and Pastoral Mentor
1st Step Education & Training —Leicester
- £14.00 - £19.50 an hour
- Part-time
- Working with children
- Mentoring
- In-person
Quick apply
Software Developer
Mortgage Advice Bureau —Derby
- Up to £45,000 a year
- Full-time
- Hybrid work
- SQL
- Software development
- APIs
- Annual leave
- Employee discount
Quick apply
7d
Future Focus Community based Mental Health Recovery Worker
Burton & District Mind —Tamworth
- £26,617.50 a year
- Part-time
- Microsoft Office
- Patient care
- In-person
- Annual leave
- Work from home
Quick apply
13d
Part time Admin Assistant
St Joseph's Catholic Voluntary Academy —Matlock
- £10,115 - £10,436 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
Construction Tutor
1st Step Education & Training —Leicester
- £14.00 - £19.50 an hour
- Part-time
- Maintenance
- Mentoring
- Power tools
Quick apply
Mortgage Advice Quality Reviewer
Mortgage Advice Bureau —Derby
- Up to £27,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Children's Residential Support Worker
Bracebridge Children Services —Rugeley
- £25,525.00 - £29,350.50 a year
- Full-time
- Driving
- Care plans
- Communication skills
- Free parking
- Paid training
Quick apply
1d
Cleaner in Charge
The Bramble Academy —Mansfield
- £5,816 - £5,907 a year
- Part-time
- School
- Free parking
- Annual leave
7h
Casual Premium Host
Legends Global (Europe) —Derby
- Weekend availability
- Sales
- Communication skills
Quick apply
Nail Technician Tutor/ Teacher
1st Step Education & Training —Leicester
- £14.00 - £19.50 an hour
- Part-time
- English
- Mentoring
- In-person
Quick apply
Junior Application Developer - (3-month fixed term contract)
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
6h

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Desktop Support Engineer

Glo-networks Ltd
Derby

Quick apply

Job details

Permanent | Full-time
£25,000 - £35,000 a year
8 days ago

Benefits

Company pension
Work from home

Qualifications

Jira
TCP
SCCM
BMC Remedy
LAN
Technical support
IT support
DNS
Mac OS
ServiceNow
TCP/IP
Active Directory
VPN

Full job description

At Glo, we believe technology should make life easier — and our Technical Support Team are the people who make that happen. We’re looking for someone who’s friendly, curious, and technically capable; someone who enjoys solving problems, talking to people, and keeping systems running smoothly. If you take pride in doing things properly and delivering support with a smile (even on the busy days), you’ll fit right in.

What You’ll Do

Provide first-line and second-line technical support across Windows, macOS, networking, and common business applications.
Troubleshoot hardware, software, and connectivity issues — getting users back up and running quickly and confidently.
Log, manage, and resolve tickets through our service desk tools (e.g. ServiceNow, Jira, Remedy) with clear and accurate notes.
Set up and maintain user accounts, devices, and permissions, including Active Directory tasks and endpoint configuration.
Support the rollout of updates, deployments, and routine maintenance tasks alongside the wider technical team.
Escalate complex issues appropriately, ensuring smooth handover and great communication throughout.
Contribute to our internal knowledge base by documenting fixes, processes, and best practice.
Deliver excellent customer service — clear communication, patience, and a helpful attitude every time.

What You’ll Bring

Previous experience in an IT support or service desk role.
Strong troubleshooting ability across Windows and macOS environments.
A solid understanding of networking basics (LAN, VPN, DNS, TCP/IP).
Familiarity with Active Directory and common enterprise tools such as SCCM, ServiceNow, Jira, or Remedy.
Good problem-solving skills and a calm, logical approach under pressure.
A genuine desire to help people — clear communication, empathy, and patience are essential.
Willingness to learn, grow, and adapt as new technologies and processes evolve.

Why Work With Glo?

Glo is a people-first IT partner built on clarity, honesty, and high standards. We’re a friendly, tight-knit team with over 30 years’ collective experience — and we take real pride in supporting clients the right way. No jargon, no cutting corners, just dependable service and a supportive environment that helps you grow.

You’ll have the chance to learn from experienced colleagues, strengthen your technical skills, and be part of a business that genuinely values teamwork, trust, and quality service.

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company pension
Work from home

Experience:

MSP: 2 years (required)
1st Line Technical Support: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Remote

Quick apply

Refine Your Search

1st line support jobs in derby, dby

Desktop Support Engineer

Support Engineer

IT Support Analyst

Claims Fraud Investigator - First Party

People and Culture Administrator (HR)

Information, Communication Technician (ICT) Apprenticeship

IT Support Technician

Logistics Coordinator

Group Category Manager

Pupil Support and Pastoral Mentor

Software Developer

Future Focus Community based Mental Health Recovery Worker

Part time Admin Assistant

Construction Tutor

Mortgage Advice Quality Reviewer

Children's Residential Support Worker

Cleaner in Charge

Casual Premium Host

Nail Technician Tutor/ Teacher

Junior Application Developer - (3-month fixed term contract)

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