Crm specialist Work, Jobs in Derby, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Accreditation Officer (Fixed term maternity cover)
APIL —Nottingham
- £30,500 a year
- Temporary
- Hybrid work
- CRM software
- Customer service
- Databases
- Free parking
- Work from home
Quick apply
Executive Assistant & Business Support Coordinator
Groundsman Tools Ltd —Shepshed
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- In-person
- Free parking
Quick apply
11d
Data Management Specialist
Archidom Materials and Project Supply Services —Nottingham
- £40,000 a year
- Full-time
- CRM software
- ERP systems
- Data analysis skills
Quick apply
13d
CRM System Specialist
Mediq —Castle Donington
- £40,000 - £46,000 a year
- Employee assistance programme
- Sick pay
3d
Business Development Executive
Cooper Parry —Derby
- Full-time
- CRM software
- Business development
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- Business development
- Computer skills
- In-person
- Annual leave
- Work from home
Quick apply
CRM Specialist
More Years —Nottingham
- £35,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
IPS Employment Specialist
TET (Twin Employment & Training) —Leicester
- £30,000 - £31,500 a year
- Full-time
- CRM software
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Sales Enablement Specialist
Thermo Fisher Scientific —Loughborough
- Full-time
- CRM software
- Software troubleshooting
- English
7d
Recruitment Consultant
Davis Allan —Ripley
- £25,420 - £35,000 a year
- Full-time
- Databases
- In-person
- Negotiation
- Free parking
Quick apply
18h
Internal Product Sales Specialist
Exclusive Networks —Mansfield
- Hybrid work
- CRM software
- English
- Business development
- Free parking
14d
Customer Experience Specialist, Sales (Full Time) - Nottingham
Tesla —Nottingham
- Weekend availability
- CRM software
- Customer service
- Presentation skills
Inside Sales Specialist
Envirogen —Somercotes
- £28,000 - £32,000 a year
- Remote
- CRM software
- No degree
Quick apply
9d
Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Trainee Estimator
WG Tankers —Derby
- £25,500 - £28,500 a year
- Full-time
- CRM software
- Sales
- Research
Quick apply
2d
Sales & Marketing Coordinator
Autolease Ltd —Derby
- £26,500 - £29,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Employee discount
Quick apply
Junior Sales Engineer
Assystem —Derby
- CRM software
- Sales
- Engineering
- Employee assistance programme
Final Duties Client Care Coordinator
Fidler & Pepper Ltd —Mansfield
- Organisational skills
8d

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crm specialist jobs near derby, dby

Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
3 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

crm specialist jobs in derby, dby

Subject Matter Expert (SME)

Accreditation Officer (Fixed term maternity cover)

Executive Assistant & Business Support Coordinator

Data Management Specialist

CRM System Specialist

Business Development Executive

Business Development Representative

CRM Specialist

IPS Employment Specialist

Customer Success Manager

Sales Enablement Specialist

Recruitment Consultant

Internal Product Sales Specialist

Customer Experience Specialist, Sales (Full Time) - Nottingham

Inside Sales Specialist

Specialist Customer Service Advisor

Trainee Estimator

Sales & Marketing Coordinator

Junior Sales Engineer

Final Duties Client Care Coordinator

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