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Product Support Specialist

JCB -
Uttoxeter

Apply Now

Job details

Permanent | Full-time
8 days ago

Benefits

Cycle to work scheme
On-site gym
Company pension
Gym membership
Car scheme

Qualifications

Customer service
Engineering
Data analysis skills
Analysis skills
Communication skills

Full job description

JCB World Parts Centre

Waterloo Park , Beamhurst, Uttoxeter , ST14 5PA

Product Support Specialist

Salary: Competitive Salary

Working Pattern: Full Time

Contract Type: Permanent

Closing Date: Thu 25 Jun 2026 - 12:00 AM

The Opportunity – Product Support Specialist

About the role:

We’re looking for an enthusiastic and technically minded Product Support Specialist to join our team at the JCB World Parts Centre. In this role, you'll play a key part in supporting product quality, customer satisfaction and continuous improvement across our parts operation.

You'll work closely with customers, engineering teams and wider business functions helping to ensure that our products consistently meet the high standards expected of the JCB brand. This is an exciting opportunity for someone with strong analytical ability, technical expertise, and a passion for delivering excellent customer outcomes.

What does this role involve day to day?

Working closely with engineering, purchasing and quality teams to help investigate and resolve technical issues.
Preparing and analysing failure and warranty data to support product quality and reliability improvements.
Supporting new product introductions to ensure customer service and quality standards are met in line with the JCB New Product Introduction Process (NPIP).
Providing customer insights and feedback into the new product development process.
Assisting with machine appraisals on new products throughout the NPIP process.
Supporting machine quality audits on new products ahead of launch.
Helping to prepare and deliver technical product updates to JCB subsidiary and dealer staff.
Contributing to continuous improvement activities supporting the enhancement of tools, processes and the application of best‑in‑class technologies.

This will be suited to you if…

You hold an engineering qualification (HNC/HND/degree or equivalent), or you have relevant hands-on experience with strong technical ability.
You have a good understanding of data analysis and can interpret information to support decision-making.
You have strong problem‑solving skills with a focus on identifying root causes.
You have effective communication skills and can collaborate with stakeholders across different functions.
You are able to work independently while also contributing positively within a team environment.
You can manage your workload, prioritise tasks effectively, and stay organised.
You demonstrate a proactive attitude and a commitment to delivering a high standard of customer service.
You have prior knowledge of JCB products (desirable but not essential).

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at [email protected]

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email [email protected], and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.

Apply Now

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