JOB TITLE: Patient Services Advisor - Medical Receptionist
SALARY: £12.71 per hour
JOB TYPE: Permanent, Part-time hours available
Working Days: must be able to work - Monday, Wednesday, Friday and/or Saturday.
We have 2 positions available, offering 30 hours or 20.25 hours.
Role 1 - Monday 10hrs, Wednesday 10hrs and Friday 10hrs (30 hours per week)
Role 2 - Thursday 10hrs, Friday 6hrs and Saturday 4.25hrs (20.25 hours per week)
Please note, we may interview suitable candidates as applications are received and therefore could withdraw this post prior to the closing date.
Are you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people?
If so, then this opportunity may be perfect for you!
We are seeking receptionists to join our fabulous, hard-working, and supportive team at Aspiro Healthcare. We have shifts available Monday - Friday between 07:45 and 18:30. We are also looking for team members to work Saturdays from 08:45 to 13:00.
We provide care across our Hollybrook, Sinfin, Haven and Parkfields practices in Derby. They are fast paced and busy. We need passionate and proactive people who thrive in the variety and pace of a busy general practice.
The purpose of the role is to perform a high-quality reception and administration service to ensure patient satisfaction, providing excellent service and maximum contribution to practice efficiency and effectiveness in line with practice policies. Establishing and maintaining positive working relationships with all members of the Aspiro team and our patients is fundamental.
We are looking for a friendly and enthusiastic individual, who has strong receptionist or administration experience - along with the following requirements:
- Outstanding customer service skills
- Strong interpersonal, verbal, and written communication skills
- Excellent telephone manner
- The ability to use and operate a computer-based system.
- Knowledge of working with systmone would be advantageous.
- Be willing to learn and progress.
- Excellent organisational skills and the ability to manage a varied workload.
- Excellent attention to detail and use initiative.
- A well-presented and motivated individual who enjoys working independently and within a great team.
Please note, we may interview suitable candidates as applications are received and therefore could withdraw this post prior to the closing date.
Job Description and Person Specification
PURPOSE OF THE JOB
Job Summary:
To be a member of the Reception and Admin team in assisting patients in obtaining healthcare appropriate to their needs in a willing and helpful manner.
Job Responsibilities:
- Act as a receptionist in receiving patients in a friendly, helpful manner directing them to the appropriate health care professional
- Make surgery appointments for patients, either in person or by telephone
- Make urgent hospital transport arrangements when required
- Respond to all queries from or in relation to our patients or other visitors, where necessary consulting with the doctor
- Pass accurate and timely messages to the doctors and other members of the primary health care team
- Ensure that patients without appointments but who need “urgent consultations” are seen in a logical and non-disruptive manner
- Ensure that anyone requesting treatment in a medical emergency is provided with the appropriate care as quickly as possible
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed prior to consultation
- Issue prescriptions and other certificates discretely and securely
- Advise patients of relevant charges for private services, arrange appointments, accept payment and issue receipt for payment
- Assist in chaperoning with clinicians when necessary
General Administration
- Organise and arrange recall of patients at clinicians’ requests
- Undertake administrative duties in relation to chronic disease / at risk registers as specified by the Operations manager.
- Take, record and action telephone messages promptly, accurately and appropriately
- Record requests for home visits on the computer and take appropriate action for urgent calls
- Extract records for other projects and re-file records accurately
- File hospital correspondence and letters in medical records to current procedural standards if required
- Take and prepare requests for repeat prescriptions in person/post if required and enter accurately in medical records
- Prepare computerised prescriptions for collection by the patient according to the current protocol if required
- Record medical reports from the deputising service and record in the patient’s medical records
- Input/maintain patients’ clinical data on the clinical computer system
- Check and file records received from PCSE (Registrations) for new patients
- Actively participate in relevant audit topics
- Extract information to assist in completion of targets returns for the PCSE
- Undertake referrals to community and hospital providers
- Operate appropriate functions of the clinical system
- Support the practice when required by processing and filing patient specific correspondence if required
- Ensure security of data at all times
General Responsibilities
- Maintain close and effective communication with colleagues
- Update computer medical records as required in a timely manner
- Help to keep waiting rooms tidy and comfortable
- Understand and adhere to Health and Safety regulations
- Understand and adhere to other statutory regulations that are required of the Practice
- Understand and adhere to Practice operating procedures
- Occasionally secure premises at the end of the day, if last to leave, ensuring that the building is totally secure, internal lights are off and alarm is activated
- Attend and participate in practice meetings whenever possible
- Undertake additional relevant duties as may be required from time to time
The above duties or your job title does not indicate a limitation on your duties or job function in any way and you may be requested to perform alternative duties by your manager.
Health and Safety
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential
- Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Medical Receptionist – Person Specification
ESSENTIAL / DESIRABLE
Qualifications
- Educated to GCSE level including English Grade C or equivalent - Essential
- A demonstrable commitment to Continuous Professional Development - Essential
Experience
- Experience of providing customer service to the general public - Essential
- Experience of working within Primary Care - Desirable
- Experience of SystmOne clinical system - Desirable
Knowledge/Skills
- Excellent communication skills - Essential
- Problem solving/multi-tasking - Essential
- Competent in using Microsoft Office programmes (Outlook, Word, Excel) - Essential
Qualities / Attributes
- Able to demonstrate enthusiasm to developing skills - Essential
- An understanding, acceptance and adherence to the need for strict confidentiality - Essential
- Ability to use own judgement, resourcefulness and common sense - Essential
- Ability to work without direct supervision and determine own workload priorities - Essential
- Ability to work as part of an integrated multi-skilled team - Essential
- Articulative and pleasant - Essential
- Able to work under pressure and use own initiative - Essential
- Able to work in a changing environment - Essential
Other
- Flexibility of working hours / ability to work at the desired times and across multiple sites - Essential
- Hold full UK driver’s licence - Desirable
Pay: £12.71 per hour
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Transport links
Work Location: In person
