Support escalation engineer Work, Jobs in Derby, Dby (with Salaries)

Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- AI
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Derby
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Technical Director
Assystem —Derby
- Engineering
- Business development
- Continuous improvement
Service Administration Manager
Envirogen —Somercotes
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Supervising experience
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Writing skills
- Communication skills
- Employee discount
Quick apply
Senior Business Manager
Assystem —Derby
- PMP
- Engineering
- Continuous improvement
- Employee assistance programme
- Sick pay
8d
Service Desk Engineer
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
7d
Programme Risk Manager
Balfour Beatty —Derby
- Hybrid work
- Contracts
- Annual leave
Reliability Engineer
HelloFresh —Derby
- Full-time
- Programmable logic controllers
- Continuous improvement
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
4d
Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
Maintenance Assistant
Trans-Continental Marketing Ltd —Coalville
- £10.85 - £12.71 an hour
- Weekend availability
- Computer literacy
- Data entry
- Cleaning
Quick apply
21h
Business Manager
Assystem —Derby
- PMP
- Engineering
- Project management
- Employee assistance programme
- Sick pay
14d
Service Delivery Co-ordinator
Bellrock Property and Facilities Management —Leicester
- Weekend availability
- Customer service
- Organisational skills
- AI
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Engineer - Reactor Pressure Vessel (Internals)
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Engineering
- Mentoring
Cloud Infrastructure Engineer
Voyage Care —Lichfield
- £58,000 a year
- Hybrid work
- Azure
- DevOps
- Work from home
Buyer - Engines
JCB —Derby
- Full-time
- Communication skills
- Gym membership
8d
Network Deployment Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
Quick apply

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Senior Network Support Engineer - Reactive

Node4 -
Derby

Quick apply

Job details

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Incident management
Technical support
Service restoration
Network support
Major incident coordination
Root cause analysis

Full job description

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

Responsibilities

Own and resolve complex and business‑critical incidents, acting as technical escalation point for engineers.
Provide technical leadership during major incidents, supporting coordinated and effective recovery.
Drive accountability for technical quality, ticket standards, and resolution approaches.
Support engineers with troubleshooting, guidance, and best practice.
Contribute to problem identification and root cause resolution, reducing repeat incidents.
Review and assure quality of tickets, configurations, and documentation.
Maintain clear communication with stakeholders during escalations and priority incidents.
Support adherence to SLA, incident, and change management processes.

What will you bring?

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

TAKE A LOOK AT OUR STORY

Quick apply

Refine Your Search

support escalation engineer jobs in derby, dby

Senior Network Support Engineer - Reactive

Support Engineer 2nd Line

Modern Workplace Infrastructure Engineer

Senior IT Support Engineer

Project Controls Specialists - All Levels - Planning

Technical Director

Service Administration Manager

Senior IT Infrastructure Engineer

Senior Business Manager

Service Desk Engineer

Programme Risk Manager

Reliability Engineer

Systems Administrator

Maintenance Assistant

Business Manager

Service Delivery Co-ordinator

Senior Engineer - Reactor Pressure Vessel (Internals)

Cloud Infrastructure Engineer

Buyer - Engines

Network Deployment Engineer

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