Support escalation engineer Work, Jobs in Derby, Dby (with Salaries)

Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Computer networking
- Employee assistance programme
13d
Manufacturing Team Leader - Late Shift
Accrofab —Derby
- Full-time
Quick apply
6d
Senior Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Leadership
- Employee assistance programme
13d
Data Centre Engineer
Node4 —Derby
- Hybrid work
- Customer service
- Travel
- Employee assistance programme
13d
IT Systems Engineer
BULKHEAD —Derby
- £29,000 - £35,000 a year
- AWS
- Driving
- Computer networking
Technical Manager
Quest Global —Derby
Quick apply
13d
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
2d
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Engineering Manager
Assystem —Derby
- Analysis skills
- Travel
- In-person
Cyber Security Engineer
Sciensus —Burton-On-Trent
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Reliability Engineer
HelloFresh —Derby
- Night shift
- Computer Science
- Engineering
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Systems Engineer
Abacode —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
9d
Administration Coordinator
Bellrock Property and Facilities Management —Leicester
- £29,000 a year
- Hybrid work
- Data entry
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Systems Engineer
Thrive —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
9d
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Derby
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Systems Administrator
Abacode —Nottingham
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Supplier Quality-SW Infection Control Consumables Manager
Quadralene Ltd. —Derby
- Hybrid work
- Engineering
- Data analysis skills
- Project management
- Employee assistance programme
- Employee discount
1d
ICP Manager/ Head of ICP
amphos —Derby
- £60,000 - £90,000 a year
- Hybrid work
- Schematics
- Engineering
- No degree
- Free parking
- Annual leave
Quick apply
3d
Principal Cloud Engineer
Commify —Nottingham
- £75,000 - £82,500 a year
- Hybrid work
- Azure
- Computer networking
- APIs
- Annual leave
Quick apply
13d

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Network Support Engineer - Reactive

Node4 -
Derby

Apply Now

Job details

Full-time
13 days ago

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

LAN
Firewall
Analysis skills
Continuous improvement
IT support
WAN
Computer networking
Network support
Juniper

Full job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

Provides reactive network support, focused on incident resolution and service restoration across customer environments.

Operates in a fast‑paced, SLA‑driven environment, taking ownership of incidents from diagnosis through to resolution.
Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‑quality technical outcomes.
Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.

Responsibilities

Diagnose and resolve network incidents and service requests, ensuring timely restoration of service.
Take ownership of incidents, maintaining clear updates, high‑quality communication, and accurate documentation.
Manage tickets in line with SLA and operational standards, including prioritisation and progression.
Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.
Follow defined processes for incident, change, and escalation management.
Escalate issues appropriately with clear diagnostics, context, and impact.
Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.

Behaviours

Takes ownership and accountability for resolving incidents.
Works in a structured, calm manner under pressure.
Communicates clearly and professionally with customers and internal teams.
Maintains attention to detail and commitment to quality.
Demonstrates a strong willingness to learn and develop.

Measures of Success

Incidents resolved within agreed SLA targets.
High‑quality ticket management and communication.
Strong contribution to customer satisfaction during service interactions.
Accurate and complete documentation.
Continuous improvement in technical capability.

Knowledge & Experience

Experience in a network support or IT support role.
Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
Experience working in ticket‑driven, SLA‑focused environments.
Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
Strong troubleshooting and analytical skills.
Good communication and teamwork capability.

Additional Considerations

Participation in an on‑call rota will be required to support out‑of‑hours incident resolution and service restoration.

What will you bring?

Experience in a network support or IT support role.
Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
Experience working in ticket‑driven, SLA‑focused environments.
Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
Strong troubleshooting and analytical skills.
Good communication and teamwork capability.

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

Department

Digital Practice

Locations

Derby

Employment type

Full-time

Apply Now

Refine Your Search

support escalation engineer jobs in derby, dby

Network Support Engineer - Reactive

Manufacturing Team Leader - Late Shift

Senior Network Support Engineer - Reactive

Data Centre Engineer

IT Systems Engineer

Technical Manager

Head of Service Delivery

Senior IT Infrastructure Engineer

Engineering Manager

Cyber Security Engineer

Reliability Engineer

Digital Service Desk Engineer

Systems Engineer

Administration Coordinator

Systems Engineer

Project Controls Specialists - All Levels - Planning

Systems Administrator

Supplier Quality-SW Infection Control Consumables Manager

ICP Manager/ Head of ICP

Principal Cloud Engineer

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