Technical support agent Work, Jobs in Derby, Dby (with Salaries)

IT Manager (IT, Cyber Security & Systems Development)
Devon and Cornwall Railways Ltd —Derby
- £50,000 - £60,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
- Sales
Quick apply
Site Agent - LP (Balvac)
Balfour Beatty —Derby
- Leadership
- Communication skills
I&C Billing Analyst
Yü Group —Nottingham
- £28,500 - £29,500 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Agreement Set up Officer
AmTrust International —Nottingham
- Microsoft Excel
- Annual leave
Customer Support Agent (Maternity cover)
Cyncly —Ashby-De-La-Zouch
- Full-time
- CRM software
- Customer service
- ERP systems
13d
Internal Recruiter
Flint Bishop —Derby
- Full-time
- Employee discount
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Conveyancing Assistant
JG Property Lawyers —Ashby-De-La-Zouch
- From £24,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
QA Insights Specialist - Principal Coordinator
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Quality Assurance Process Manager (Associate)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Senior AI Software Engineer
Ideagen —Ruddington
- AI
- Communication skills
Site Agent
H W Martin Safety Fencing Ltd —Blackwell
- Civil engineering
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
1d
Auditor
FoodChain ID Group, Inc —Lichfield
- Full-time
- Project management
- Travel
- Communication skills
Customer Operations Executive
Canopy —Nottingham
- £24,500 a year
- Overtime
- Hybrid work
- Customer service
- English
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
9d
APPRENTICESHIP - Road Logistics Operations Team - Nottingham - September 2026
Kuehne+Nagel —Kegworth
- From £15,600 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
Senior Clerk of Works
Gateley —Nottingham
- IT
- Communication skills
- Negotiation
- Flexible schedule
Embedded Software Engineer
Markem-Imaje —Nottingham
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Referral programme
1d
Product Manager – Identity, Access Management & Customer Configuration
ENSEK —Nottingham
- Remote
- Continuous improvement
- AI
- Annual leave
Customer Services Advisor
NFU Mutual Agency —Market Bosworth
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave

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IT Manager (IT, Cyber Security & Systems Development)

Devon and Cornwall Railways Ltd
Derby

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Company pension
On-site parking

Qualifications

IT management
Technical support
Information security
Certificate of higher education
ITIL
IT support
Scripting
Computer networking
IT
Cybersecurity
CompTIA Security+

Full job description

Job Overview

We are seeking a hands‑on IT Manager to take full ownership of IT across the organisation. This role covers day‑to‑day IT operations, cyber security, and the development of internal IT systems, including databases and AI‑enabled tools.This is a standalone role suited to someone who is comfortable being accountable for IT end‑to‑end — from supporting users and maintaining secure systems, through to improving how the business operates using technology, automation, and data.The successful candidate will work closely with senior leadership and play a key role in protecting, modernising, and developing the organisation’s IT environment.

Key Responsibilities

IT Operations & Support

Act as the primary point of contact for all IT matters across the business
Provide hands‑on 1st–3rd line IT support to users
Manage laptops, mobile devices, user accounts, permissions, and software licensing
Ensure systems are reliable, supported, patched, backed up, and fit for purpose

Infrastructure & Platforms

Own and administer Microsoft 365 and associated platforms
Manage backups, endpoint protection, patching, and disaster recovery arrangements
Oversee third‑party IT suppliers and service providers where required

Cyber Security & Compliance

Lead and maintain Cyber Essentials accreditation
Implement and monitor cyber security controls including MFA, endpoint protection, and patch management
Develop, maintain, and enforce IT and cyber security policies
Support data protection obligations and secure handling of company and personal data

IT Systems, Databases & Automation

Support the design, development, and improvement of internal IT systems
Maintain and develop databases used for operational, performance, or reporting purposes
Identify opportunities to automate manual or repetitive processes
Support the practical use of AI tools or AI agents to improve productivity, analysis, or decision‑making
Work with stakeholders to translate business needs into effective system solutions
Ensure all systems and automations are secure, documented, and compliant with company standards

Governance & Leadership

Advise senior leadership on IT, cyber security, and system‑related risks and opportunities
Translate technical issues into clear business impact and recommendations
Maintain documentation, procedures, and system ownership records
Ensure IT practices align with company policies, standards of conduct, and professional expectations

Experience & Skills

Essential

Proven experience as an IT Manager, IT Lead, or senior standalone IT role in an SME environment
Strong hands‑on experience across IT support, infrastructure, and cyber security
Direct involvement in Cyber Essentials or similar security frameworks
Experience developing or supporting databases, internal systems, or automation
Comfortable working directly with senior leadership and owning outcomes

Desirable

Experience with scripting, automation, or low‑code platforms
Exposure to AI tools or AI agents in a business environment
Cyber or IT certifications (e.g. Microsoft, Cyber Essentials Practitioner, Security+, ITIL)
Experience in regulated, operational, or safety‑critical environments

Personal Attributes

Pragmatic, curious, and solutions‑focused
Comfortable balancing hands‑on support with longer‑term system development
Able to explain technical concepts clearly to non‑technical colleagues
Professional, trustworthy, and accountable
Flexible and willing to support the wider needs of the business

Why Join Us?

Direct access to senior leadership and real influence
Opportunity to shape IT, cyber security, and internal systems
Varied role combining operations, security, and innovation
Long‑term opportunity as the organisation’s digital capability evolves

Pay: £50,000.00-£60,000.00 per year

Benefits:

Company pension
On-site parking

Ability to commute/relocate:

Derby DE24 8ZS: reliably commute or plan to relocate before starting work (required)

Education:

Certificate of Higher Education (preferred)

Work authorisation:

United Kingdom (required)

Location:

Derby DE24 8ZS (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in derby, dby

IT Manager (IT, Cyber Security & Systems Development)

JUNIOR SALES ADVISOR

Site Agent - LP (Balvac)

I&C Billing Analyst

Agreement Set up Officer

Customer Support Agent (Maternity cover)

Internal Recruiter

JUNIOR SALES CONSULTANT

Conveyancing Assistant

QA Insights Specialist - Principal Coordinator

Quality Assurance Process Manager (Associate)

Senior AI Software Engineer

Site Agent

Auditor

Customer Operations Executive

APPRENTICESHIP - Road Logistics Operations Team - Nottingham - September 2026

Senior Clerk of Works

Embedded Software Engineer

Product Manager – Identity, Access Management & Customer Configuration

Customer Services Advisor

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