Job Purpose
The Social Enterprise Officer will support HURT in developing and delivering social enterprise activities, community projects, events and engagement opportunities that contribute to the organisation’s charitable aims.
The role will be varied and will require someone who can manage multiple projects and priorities simultaneously, while remaining organised, creative and focused on delivering high-quality outcomes.
The post holder will play an important role in organising events, developing social media and digital communications, engaging with communities and partners, and identifying opportunities that support HURT’s development and social impact.
The role requires a high level of confidentiality, professionalism, discretion and respect, particularly when working with people who may share personal or sensitive information.
Key Responsibilities
Social Enterprise & Project Development
- Support the development and delivery of HURT’s social enterprise projects and activities.
- Coordinate multiple projects simultaneously, ensuring deadlines, actions and deliverables are managed effectively.
- Support projects from initial ideas and planning through to delivery and evaluation.
- Identify opportunities for new activities, partnerships and initiatives that support HURT’s charitable aims.
- Contribute ideas and creative approaches to developing HURT’s social enterprise work.
- Support monitoring, evaluation and reporting of projects.
- Maintain accurate records and project documentation.
- Work collaboratively with colleagues, volunteers, community groups and external partners.
- Ensure projects are delivered in line with HURT’s policies, values and objectives.
Events & Activities
- Plan, organise and support the delivery of events, workshops, activities and community engagement opportunities.
- Coordinate event logistics, including venues, suppliers, speakers, volunteers, promotion and resources.
- Support the promotion of events to encourage participation.
- Work with community members, partner organisations and other stakeholders to develop successful activities.
- Assist with the smooth running of events on the day.
- Gather feedback and evaluate events to identify improvements.
- Represent HURT professionally at external events, meetings and networking opportunities.
Social Media & Communications
- Develop creative and engaging content for HURT’s social media channels.
- Support the day-to-day management and scheduling of social media content.
- Create posts, stories, campaigns and promotional materials.
- Promote HURT’s projects, activities, events and achievements.
- Help capture appropriate photographs, videos and other content.
- Ensure appropriate consent is obtained before using photographs, personal stories or other identifiable information.
- Ensure all social media and communications reflect HURT’s values, charitable purpose and professional standards.
- Support website, newsletters and other digital communications where required.
- Monitor engagement and identify opportunities to improve reach and participation.
Community Engagement & Partnerships
- Develop positive, respectful relationships with community members, volunteers, beneficiaries and partner organisations.
- Encourage participation in HURT’s projects, events and activities.
- Listen to the needs, views and experiences of the communities HURT supports.
- Support inclusive opportunities that enable people to participate and contribute.
- Develop relationships with local organisations, businesses, community groups and other stakeholders.
- Identify opportunities for partnership and collaborative working.
- Represent HURT positively and professionally within the wider community.
Confidentiality, Safeguarding & Professional Responsibilities
- Maintain strict confidentiality regarding information relating to HURT, its staff, volunteers, beneficiaries, community members and partners.
- Handle personal and sensitive information responsibly and in accordance with relevant legislation and HURT policies.
- Ensure information is only shared appropriately and on a need-to-know basis.
- Maintain appropriate professional boundaries at all times.
- Follow HURT’s safeguarding policies and procedures and report any concerns appropriately.
- Ensure consent and privacy requirements are followed when collecting, storing or sharing information.
- Treat everyone with dignity, respect and fairness.
- Comply with HURT’s policies relating to confidentiality, safeguarding, equality, health and safety, data protection and information security.
General Responsibilities
- Work effectively as part of the HURT team while also being able to work independently.
- Manage competing demands and changing priorities in a positive and organised manner.
- Take responsibility for agreed tasks and projects and ensure they are followed through to completion.
- Meet agreed deadlines and maintain accurate records.
- Contribute to team meetings, planning and organisational development.
- Promote equality, diversity and inclusion throughout all areas of work.
- Maintain professional standards when representing HURT.
- Undertake other reasonable duties appropriate to the role.
Person Specification
Essential Experience
- Experience of coordinating projects, activities or programmes.
- Experience of organising or supporting events and activities.
- Experience of using social media for organisational, promotional or community engagement purposes.
- Experience of creating engaging written and digital content.
- Experience of engaging with a diverse range of people and communities.
- Experience of building relationships with partners, organisations or stakeholders.
- Experience of managing multiple projects, tasks and deadlines simultaneously.
- Experience of handling confidential or sensitive information appropriately.
Essential Skills & Knowledge
- Excellent organisational and time-management skills.
- Ability to manage multiple projects and competing priorities effectively.
- Strong written and verbal communication skills.
- Good social media and digital communication skills.
- Creative approach to events, engagement and communications.
- Strong interpersonal and relationship-building skills.
- Ability to communicate sensitively and appropriately with different audiences.
- Excellent attention to detail.
- Ability to work independently and use initiative.
- Strong problem-solving skills.
- Good IT skills, including Microsoft Office or equivalent systems.
- Ability to maintain confidentiality and professional boundaries.
- Ability to work flexibly and respond positively to changing priorities.
Desirable Experience
- Experience working within a charity, social enterprise, community organisation or voluntary sector.
- Experience of community development or engagement.
- Experience of working with volunteers.
- Experience of developing partnerships with local organisations.
- Experience of fundraising or income generation.
- Experience using Canva or similar design software.
- Experience using social media scheduling and analytics tools.
- Experience of monitoring and evaluating projects.
- Knowledge of safeguarding and data protection requirements.
Personal Qualities
The successful candidate will be:
Organised – able to manage several projects, tasks and deadlines at the same time.
Creative – able to develop engaging ideas for events, social media and community activities.
Proactive – willing to take initiative, identify opportunities and make things happen.
People-focused – able to build positive, respectful relationships with a wide range of people.
Trustworthy and discreet – understands the importance of confidentiality and handling sensitive information appropriately.
Flexible – able to adapt to changing circumstances and competing priorities.
Collaborative – works effectively with colleagues, volunteers, community members and external partners.
Reliable and accountable – takes ownership of responsibilities and follows projects through to completion.
Compassionate and respectful – understands the importance of dignity, inclusion and treating people fairly.
Committed to HURT’s values – demonstrates a genuine commitment to HURT’s charitable purpose and creating positive social impact.
Key Competencies
The postholder should demonstrate the ability to:
- Manage multiple projects simultaneously without losing focus on quality or deadlines.
- Build effective relationships with a wide range of people.
- Communicate clearly and appropriately across different platforms and audiences.
- Develop creative ideas and turn them into practical activities.
- Organise and deliver successful events.
- Use social media to engage communities and promote HURT’s work.
- Work independently while contributing positively to the wider team.
- Handle confidential and sensitive information with professionalism and discretion.
- Recognise and respond appropriately to safeguarding concerns.
- Represent HURT positively and professionally.
- Demonstrate initiative and a solutions-focused approach.
Pay: £30,000.00 per year
Work Location: In person
